EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how EVERPRESENT made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painfully slow”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

“IMO poor editing of described instructions.”

Helpful Report

(NH - Manchester) - Posted 4 years ago

“The conversion to video was good however the process was a bit awkward. Needing to go to a local shop to drop off and pick up didn't add any value and was a hassle. Also scheduling discussions with Everpresent was not smooth, a lot of back and forth trying to set times.”

Helpful Report

(NJ - Waldwick) - Posted 4 years ago

“As with most antiquated technology we not able to view what is on it. I gave several floppy disks and a reel of 8mm film. On some of the floppy disks was code for an outdated flying game. This i did not want to be transferred. However everpresent did not make contact in order to discern if i wanted to spend money on such an item. For the several months it took to have this small job done i would have expected to hear from them to verify all the items indeed were to be transferred. If contact was to be made I would have instructed them not to transfer the game code which would have saved me money and them time. Instead I waited for several months only to have half of my items be useless. I will say the end product was good. The attention and service could use a touch up.”

Helpful Report

(MA - Northampton) - Posted 4 years ago

“Hi. I’m happy to get my materials back after several phone calls and inquiries. I dropped off photos and videos in July and did not get results for months.”

Helpful Report

(MA - Burlington) - Posted 4 years ago

“The production people are fine. The customer service reps are maddening. I have a significant number of photos that I want made into digital books. However, I can't understand how Everpresent is going to get me from A to Z on this. The website also says a designer will do a consultation with me but I am still not sure how that happens after three calls. I really would rather talk to someone who is going to solve my problem.”

Helpful Report

(Doorstep Pick Up) - Posted 4 years ago

“The work done was very good. However, I would not do business with you again because the entire process took far too long.”

Helpful Report

(Mail In) - Posted 4 years ago

Hello Susan, Thanks for taking the time to leave us a review. I looked into your project and it was estimated to take 4-6 weeks, which is our standard turn around time. We can always accommodate quicker turnarounds for special events, etc. Just reach out and let us know if you have another project and will be sure to meet your deadline. We appreciate your business. - EverPresent

Posted 4 years ago

“Was happy with the turnaround time with my last project, product was not significantly superior to a prior service that had converted this same film to digital. Price was probably my biggest reason for the 3-star rating.”

Helpful Report

(Mail In) - Posted 4 years ago

Hi Jack, At EverPresent we make all of our pricing transparent and visible on our website. We also offer a consultation to review your project estimate with a consultant before starting production on any client materials. We also understand that these projects are an important investment for you and your family. Thank you for your note and we appreciate your business. - EverPresent

Posted 4 years ago

“Efficient but over priced.”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

“I have not been happy with any of the people that I have dealt with (maybe. One). But I had no choice in order to use your service”

Helpful Report

(Pop Up Pick Up) - Posted 4 years ago

Hi Doug, We are very sorry to hear about your recent customer service experience. This is not the level of customer service we pride ourselves on at EverPresent. I will be reaching out as a Manager to get your direct feedback on how we can improve our communication. Thank you for your feedback.

Posted 4 years ago

“I wasn't kept informed from beginning to end of the process. Never knew if they were working on it or shipped it or what. Then tried to charge an additional $10 to the shipping cost, at least reversed it. Should use a better system to keep customer informed. Coworker used Legacy Box, always emailed info updates - located in KY. I used Everpresent one state over & it took longer to process & receive. Sorry I can not recommend.”

Helpful Report

(MA/RI - North Attleborough) - Posted 4 years ago

Thank you for your honest feedback and we agree 100% that we need to improve our ongoing communication with clients so there is more transparency around our best-in-class digitizing process and knowledge of where projects are throughout their time with us. We are actually in the middle of working on that project as we speak and we plan to launch it shortly. We hope it addresses concerns such as yours. We trust that you are happy with the end result of having your memories safe, digital, and shareable and we hope that you will consider us for future projects. Please stay well.

Posted 4 years ago

“I'm grateful that the videos we submitted have been recorded, since in the past I've worked in this medium, I was a bit disappointed by the final results, really more than "a bit" because this required no expertise whatsoever. Now I'm looking at slides 9Far, far too many of them, and I wish that after they went onto a flash drive, I could do a voiceover narration. That would so much better for me than what you are offering. The next generations would have something to treasure, but without a voiceover, it would just be pictures identified one by one. After the slide were stored, I'd love to be able to come in and describe each one. We have so much stuff that will mean something to our children, grandchildren, and great grandson, but with an actual physical narrative, it would just become a boring set of old pictures. Do you have the capacity to do something like this? And I also wonder about a music soundtrack - it would make all this "stuff" far, far more professional.”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

Hello Sofia and thanks for the note. At EverPresent we pride ourselves on being a full service site for all of your photo & video needs including sharing through photo books and slideshows. We agree with your feedback and do have many packages available for narrations, including playable archives and slideshows. We are sorry that you were not informed of this additional service during your consultation. I would be happy to reach out to you personally and fill you on the additional services that we do provide. Thanks again, Jody from EverPresent

Posted 4 years ago

“The quality of the media I submitted was not the best. It did however have music, which enhanced the experience of viewing. I was disappointed that my new media did not include the music.”

Helpful Report

(MA/RI - North Attleborough) - Posted 5 years ago

Thanks for your feedback, we do the best work that we can given the original quality of the materials! We look forward to working with you again on another project!

Posted 5 years ago

“It was an ok experience . A little bit of an inconvenience for sure and the cds are ok . There are a lot of spots in film that is unclear and static . We didn’t get told that there was a problem with it . Also , I thought the cost was high for just transferring tapes to cds Nothing special was done .”

Helpful Report

(NY - Massapequa) - Posted 5 years ago

“The MP4 files show significant pixelation. Your service including communication, shipping, handling of materials and billing was very good.”

Helpful Report

(Mail In) - Posted 5 years ago

“Digital reproduction was not the clearest, but likely represents the quality of the source film. That said, process was OK, but expensive when measured against end result.”

Helpful Report

(MA - Newton Headquarters) - Posted 5 years ago

“Audio files came back in multiple formats, and communication throughout the process was non-existent ("click for more info about your order" goes to an FAQ, "call this number to get status" -> phone tree with hours). Process frustrations aside, the files came back usable and once I converted them myself to something usable it was fine.”

Helpful Report

(MA - Newton Headquarters) - Posted 5 years ago

“Process and product was fantastic! No complaints there. Not all service fees are listed under the "service fees" section of the client agreement though - so beware. Some fees are tacked on without notice, (even though the agreement says "We will notify you of any significant Service Fee increase.") So make sure you read all the details on the website, (especially the hidden "Extras and Details" section), and the quotes you are provided turn out to be only "Estimates". Besides that - the product arrived sooner than expected and obviously care was taken to digitize the old tapes I sent. I loved taking advantage of the "Bring additional items when you pick up your order and receive a credit towards continuing your project offer in your email." Everpresent is a really great service if you know about the "gotchas" ahead of time!”

Helpful Report

Posted 5 years ago

“Was quoted around $35.00,When I picked up it was more than doubled.The dvds came out nice.”

Helpful Report

(MA - Manchester-by-the-sea) - Posted 5 years ago

“We haven’t viewed all of the film as of yet, but many pictures were out of focus, to dark or not clear. We did understand that the films were old and not in the best condition. We would have liked it if you could have deleted the pictures that were in poor condition.”

Helpful Report

(NY - Troy) - Posted 5 years ago

Hello Dorothy, Thanks for your note. We are glad that you used our film reel services. Please note that we do offer video editing services. If there are any films that you would like to edit, please reach out and we are happy to you about this post-digitizing service. Best The EverPresent Team

Posted 5 years ago

EVERPRESENT is rated 4.6 based on 2,480 reviews