EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,474 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with the site trzing to move mz pictures and got no help”

Helpful Report

(NY - Upper West Side) - Posted 2 weeks ago

“We have had a terrible experience. We waited 14 weeks to receive our product. We made numerous calls and sent multiple emails, none of which were answered. After 14 weeks a manager called because "found" our product. Kate was very helpful in resolving this, but so much damage had been done it was just too late. Recently I asked about purchasing a USB flash drive. Again, I got a confirmation, but no follow up. The communication with your company is deplorable unless you want payment. I'm still waiting for a call or email regarding a USB drive. It's sad, because I have more tapes but I guess I'll have to look elsewhere.”

Helpful Report

(MD - Ellicott City) - Posted 2 weeks ago

“I would be leaving a 5-star review if not for one major issue-l'm still, even after two months, painstakingly removing dust and scratches from every single digitized negative. What frustrates me most is that I was never warned this could be a problem. Had I known, I would have cleaned my negatives beforehand. Aside from this, I'm happy with the service, but my experience was overshadowed by the disappointment of seeing my digitized images covered in white specks. A simple heads-up would have made all the difference.”

Helpful Report

(NH - Manchester) - Posted 1 month ago

“The customer service people were personable and professional at all times. I paid $45.00 for extra quality control, but I had to edit many of the images to return them to their original quality. Faces and other features were obscured, and colors were washed out. I generally write responses that are positive and appreciative, but in this case I felt it important to be honest. John”

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Posted 1 month ago

“I did not have the success I was promised. I called, and emailed the company. A supervisor called me back and told me they were sorry I was not satisfied, but there was nothing they would do. I was dissapointed.”

Helpful Report

(NJ - Red Bank) - Posted 1 month ago

“When I spoke to Paul before my 5 tapes were converted to DVDs he said it was no problem to make one tape into 2. Picked up order it wasn't done. I reached out and he said that would cost an extra 150.00. Never mentioned when we had spoken. They should have fixed this for us. They had no intention of fixing. Keep your customers happy! Will not refer EverPresent to anyone. Very disapponted”

Helpful Report

(MA - Burlington) - Posted 2 months ago

“Sent 7 cassettes. Some music, some interviews. The sound was sped - up and cropped. The voices sound nothing like what originally was sent. Was to receive 7 CDs for 7 tapes. Received everything on 2 discs. They don’t work. Also, 14 USB’s Was to be a family Xmas present. Too embarrassed to send them out. This is not my 1st time having sound engineers work on material as such. Your work was rushed. I’m out over $800.00- I’ll have nothing to do with ever present moving forward.”

Helpful Report

(Audio Conversion) - Posted 2 months ago

Hi Robert, Thank you very much for your feedback and for bringing this issue to our attention. Quality control is very important to us, and for that reason we will be thoroughly investigating the issues you described. A member of our management team will be reaching out to you soon. Best Regards, EverPresent

Posted 2 months ago

“I was fairly disappointed in the service I got. It was a small job; I had two 8x10 black and white photos that needed to be digitized. I was, though, also checking out Everpresent because I have a trove of old family photos I may want to preserve digitally. The service took a little more than two months and was fairly expensive for a small job. But chiefly I was disappointed in the result. The technicians appear to have stepped up the contrast in the photos. As a result, some of the white areas are now fairly brilliant but the faces (the most important parts of the photos) are mostly darker and detail is lost. Had I been shown a proof, I might have been able to weigh in, but it was not until I picked up the originals that I could appreciate the difference. During the long time I was waiting for this job, I received a number of phone calls and emails, mostly with a pretentious tone. I gave Everpresent two stars mostly because I achieved one of my goals, that of checking out Everpresent for my old family photos. I will be taking those elsewhere.”

Helpful Report

(MD - North Bethesda) - Posted 2 months ago

“I wish I could be more positive, because I love your business concept. However, when I sent in my 210 35 mm slides, I got back 167 of my slides and 43 of somebody else's slide. Your support team is working to resolve the situation, but the fact that this could happen is very concerning on a number of levels, most importantly, privacy.”

Helpful Report

(DE - Wilmington) - Posted 2 months ago

Hello, We can't thank you enough for bringing this to our attention. As you stated, our team is currently investigating the situation, and a manager will be in touch with you personally to discuss the issue further. Privacy and security are of paramount importance to us, and any potential lapse is taken extremely seriously. Again, thank you for reporting the error when you did, and we will be in touch this week. Many thanks, EverPresent

Posted 2 months ago

“To be honest I am very disappointed with my movie.First of all it was alot more money then originally quoted.I was refunded about $70 after I complained.Caris was very nice on the phone and extended the date I could share the video online by a month.I am giving the video to my 2 children for Christmas.They are the ones who could help me to view the video on my TV and cant do that now.I called on a neighbor to help and it took hours.I had to buy an adapter for my Mac , but it didnt work. I assumed the movie would be continuous from reel to reel,, but it wasnt.My neighbor had to transfer it to her computer and made it progress on another USB.The film is very dark,I also assumed you would have lighten it.Also for over$600 I thought it might be put to music , that might happen thru my neighbor. I should have just asked someone more teck savy then me to do this for me..I am usually not a complainer, but Im very dissappointed .”

Helpful Report

(Film Reel Conversion) - Posted 3 months ago

“They charged me substantially more than they quoted, their app is terrible, and tech support is difficult to reach. They don't tell you up-front that the app subscription will automatically renew unless you cancel it. I will not recommend them to anyone.”

Helpful Report

Posted 4 months ago

“While I was satisfied with the quality of Everpresent’s work, I was quite dissatisfied with the quality of the service and the transparency of the pricing. I asked for the contents of an iPhoto folder to be transferred. Since there were other folders on the same device, I gave specific written instructions to avoid confusion. I was quoted a preliminary price of around $200. When I heard back with the final price it was over $800. I questioned this since it didn’t make sense As I feared, it was based on disregarding the oral and written instructions and transferring all the folders on the device. I again told them not to do this and to only transfer the single photo folder. I was quoted a new price of over $300. When I came in to pick up the work I asked them to show me what they had transferred. Not surprisingly, they again disregarded my instructions and transferred other folders that I had not requested. When I said I did not want to pay for work I had specifically asked not to be done, I was met with a shrug. They had also offered me a discount because I was dropping off this job while picking up another. I reminded them of the discount and confirmed they would add it. They did not add it. I have been pleased with other work they have done for me, but they made a mess of this one and don’t really seem to care.”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you very much for writing about your experience. It is clear that your most recent project did not meet our usual standard of clarity and ease of service. It looks as though there were a series of clerical errors that contributed to the results you mentioned, and because of your feedback we've been able to identify them. Someone from our management team would like to reach out to you, so please expect a call or email in the next few days. Many thanks again for your patience, EverPresent

Posted 5 months ago

“So complicated and confusing in every step. Too many steps. Polite but ignorant workers. My initial quote was over $60 for an $8 job. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I WILL WARN OTHER PROFESSIONALS TO AVOID YOU.”

Helpful Report

Posted 5 months ago

“Kept slapping extra charges on to the bill. Didn’t find the quality of the job all so great. Not worth the cost.”

Helpful Report

(Video Conversion) - Posted 6 months ago

Hi Jill, Thank you very much for your feedback. We understand that our pricing can be complex, and that we could have been clearer during your consultation. We are glad to see that your project was discounted, and we would be happy to issue you an additional credit towards any future digitizing. A consultant will be reaching out to you soon to follow up. Many Thanks, EverPresent

Posted 6 months ago

“Everpresent delivered on the project and the finished product was fine. Throughout the process though, there was a lack of transparency from the representatives, and pricing seemed to change anytime I would talk to someone. A lack of communication occurred and I had to make multiple calls to receive invoices for my records. For the price and hassle of the process, I will purchase a scanner at home.”

Helpful Report

(ME - Portland) - Posted 7 months ago

Dear David, Thank you so much for taking the time to provide us with your feedback on your experience with EverPresent. We truly appreciate your valuable input and are grateful for customers like you who help us continue to improve our services. We understand your frustration with the complexities of our process. The nuances of the material we work with make it difficult to give to a specific quote, sight-unseen. That said, we do make an effort to be as transparent as possible with thorough inventories and line item estimates. The purpose of your consultation was to provide clarity and we are genuinely sorry that that was not your experience. You should have received an invoice detailing all of your project's costs. We'd be happy to provide a digital copy, and answer questions you may have. A consultant will be reaching out to set up a follow up call. Thank you, EverPresent

Posted 7 months ago

“I wish before digitizing my VHS tape I would have been informed of the very poor image quality of the original tape. The footage was extremely dark so there are only a few minutes of visible footage.”

Helpful Report

Posted 9 months ago

Hello Jared, We're grateful for your feedback, and have taken the time to review the footage you mentioned. You're correct: the video appears to have been shot in a very dark room, with limited lighting, resulting in a darkened video file. This is not something we would have been able to observe prior to digitizing. That said, we still feel like all memories are worth preserving, and we would consider this type of darkness to be a minor quality issue in a 30-year-old video tape. We are honestly sorry that you're disappointed in the quality of the video. It's always our hope that our clients feel excited to relive their memories, so please don't hesitate to let us know if we can improve your experience in any way. Many thanks, EverPresent.

Posted 9 months ago

“I was really disappointed in the results of the films I sent in. 1. They were dirty. A lot of dust, mildew, or whatever, showed up throughout the film. 2. There was so much flicker in a couple of them, that they are hard to watch. One film the frame wasn't centered properly, and 3/4 of the frame contained 1/4 of the next frame. Not very impressed with the results.”

Helpful Report

Posted 10 months ago

Dear Mike,Thank you so much for taking the time to share your feedback on your experience with Just8mm & EVERPRESENT. We genuinely appreciate your honesty and want you to know that we take your quality concerns seriously. We are truly sorry to hear that you were disappointed in the results of the films you sent in. We understand how frustrating and challenging it must have been for you to watch those films. Sometimes, the original quality of the films themselves are our biggest obstacle, as we strive to get the best quality that we can from these aging and old media types. Your feedback is essential to us, as it helps us identify areas where we can improve. We will submit a support ticket on your behalf to learn more about your specific experience and understand how we can make things better. A Senior Client Success Manager will respond back to you shortly with the results of our investigation. Thank you, EverPresent and Just8mm

Posted 10 months ago

“Very poor customer service. Took a long time to process film.”

Helpful Report

(NY - Middletown) - Posted 10 months ago

Dear Allan, Thank you for your feedback. We take concerns like these very seriously, and to that end, we have explored the details of your project to see how we could have served you better. In reviewing the communication from your consultant on March 12th, it appears that we gave an estimated turnaround time of 10-12 weeks from the date of your consultation, however your project was completed and delivered within 8 weeks. We understand that it can be difficult to wait even a short time to see and enjoy your digitized memories, but we're proud to have been able to deliver your finished project to you ahead of schedule. That said, we apologize if our communication on what to expect was not sufficient, and we appreciate the opportunity to improve. Please feel free to reach out at any time, and we will be happy to help you with a future project. Many thanks, EverPresent

Posted 9 months ago

“Ruined my VHS tape, not the most efficient or communicative, expensive”

Helpful Report

(Video Conversion) - Posted 11 months ago

Hello, Thank you so much for submitting your feedback. It is our highest priority to ensure that no part of our process can have an adverse or harmful effect on the original material, such as your VHS tape. We take concerns like these very seriously and will be conducting a thorough investigation into your video transfer so that we can better understand how to improve your experience from here. We will be reaching out to you once we have concluded that investigation. Thank you again for your feedback, and for your patience. Best regards, EverPresent

Posted 9 months ago

“Sent three boxes of many different media. Have to say something is lacking in quality control. My recordings were copied well, only problem is I got 3 copies of the same tapes, 8 mm, and audio. And they were not recorded in the same order. Stupid me, watched, scanned a couple of thumb drives, was satisfied and disposed of all the old material. Now I have triplicates and tons of missing memories. Nice job. And it was a very very long wait. My name is Lenore Marion. Very, very, disappointed. For $700 plus I now have two handy audios and three 12 min videos.”

Helpful Report

Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,474 reviews