EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,474 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tapes are old but the price is fixed regardless of the quality of the transfer. In my case the sound quality was so poor on the transfer as to make the digital product almost useless. There is no way to ensure that what you will get is worth the money. You get whatever they produce and have no idea is advance if it will be worth the price.”

Helpful Report

(NH - Portsmouth) - Posted 4 weeks ago

“Poor communication. Project took longer than expected with no updates. No prior notice when charging credit card . More expensive than discussed.”

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(NJ - Collingswood) - Posted 1 month ago

“A little overpriced but did a good job converting VHS to DVD.”

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(NY - Delmar) - Posted 2 months ago

“I found the finished product difficult to use. There were far too many steps to see the pictures and share them. We did our own work around by giving out my email and password to access the files. I also had a friend put the pictures in a pdf file which made them easier to share.I thought a simple pdf file was what I was going to receive.”

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(NJ - Collingswood) - Posted 2 months ago

“I am still waiting for someone to call me to discuss work I have several questions Bob Bellemare 203 695 8871”

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(Mail In) - Posted 3 months ago

“In the autumn of 2024, I brought three projects to EverPresent in Newton: 1. Two S-VHS cassettes of a 1992 wedding video, which I asked to have transferred to digital and put onto thumb drive and DVD 2. Three short Super8 film reels, which I asked to be transferred to digital and have four specified titles inserted 3. One ScanCafe DVD containing an hour of digitized home movies, which I asked to have duplicated onto thumb drive and DVD for further distribution within my family At Newton, the EverPresent receptionist accommodated me in a businesslike manner. Much to my surprise, however, she informed me that they do not insert titles and that they cannot copy my ScanCafe DVD onto distribution DVDs. When I picked up the finished work, I discovered that the single thumb drive containing project #2 happened also to contain a spurious copy of project #1. No harm done, but gee whiz. It gets worse. When I viewed the project #1 digital transfer (which had been sourced from S-VHS cassettes), I was dismayed by egregious vertical-sync instability. I declare that this flutter came from EverPresent’s tape deck; those S-VHS cassettes have always played stably on my personal Panasonic AG-1970 tape deck, and they still do. That vertical-sync flutter completely ruined the transfer. Sadly, I now choose to not distribute project #1 to any intended recipient in the family. Another disappointment pertains to our attempted use of the EverPresent website. We wanted to learn how to get our movies distributed to geographically distant family members. We used the link sent to us by EverPresent; but once we set up an account, we couldn’t figure out how to proceed from there: the EverPresent web pages proved too wordy and very short of useful information. One family member – known for his professional software expertise – tried to go to the EverPresent site directly from Google but could never find a way to log in. He always had to resort to the link which had been sent to us by EverPresent. I had been kindly told that if I brought my laptop with me to Newton when picking up the products, the use of the EverPresent website would be demonstrated for me. So I did bring it, and I indeed did see the EverPresent wi-fi icon on my screen. But the receptionist told me that no demonstration would be possible because their wi-fi was not working. We were eventually consoled at home when we successfully downloaded digital video to our laptops from the thumb drive delivered for project #3. The same might also be said for project #2 except that we do miss the much-needed transitional titles. At least that ended our continuing nightmare with the EverPresent website. -Paul Gill”

Helpful Report

(Multi Format Video Only) - Posted 3 months ago

“The digital images of my scrapbook pages were great and they handled the book well. The 3D embellishments were captured (although flat looking in the image). My two issue were: 1) the cost of shipping makes future digitization out of the question at $45 an album. 2) I specifically said to not scan the individual pictures that were in several pockets. They did this -costing me $15, but also making me question if specific instructions would be followed. Why have a pre-project meeting if they don’t actually pass the info on.”

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Posted 4 months ago

“For myself, personally, this was not the way I should have gone. I had about 100 slides that I wanted into pictures and once I looked at them at a Walgreens, from the drive, I only ended up printing 5 or 6 of them. Too many were pics that I couldn't make out the people or pics that were fairly unimportant to me. Obviously, If I had known there would have been so many nature pics and no people I would not have taken on this project and spent about $250. For me, it was a definite waste of money. Oh well. My mistake 100%.”

Helpful Report

(Slide And Negative Scanning) - Posted 5 months ago

“The VHS was converted to DVD but the sound was not transferred properly. It’s very difficult to hear the sound on the new DVD. When I played the VHS to compare, the VHS had normal sound”

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Posted 5 months ago

“Since I have never engaged a company to convert my 35mm slide to a digital format, I may have expected too much. When I viewed the digitized slides, I immediately saw that they were not as sharp as my slides were. Before I brought the slides to you, I viewed each to ensure they were satisfactory. They all seemed to me to be sharp.”

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(Slide And Negative Scanning) - Posted 6 months ago

“Don’t think it is worth the money they charge. Kept slapping other charges on that were not discussed. Transfer of vcr tape to usb drive is ok but not great.”

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Posted 6 months ago

“When I brought the films they gave me a price paid half then got a call from a tech in another state the price went up by over 3 hundred dollars how did he know ? When I went to pick up finished product you had already charged my credit which I did not realize you kept it on record usually your credit card credited when you pick up a product Helena Kelley I can see an estimate being off but that was a lot”

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(MA - Newton Headquarters) - Posted 8 months ago

“I would have to say I am happy with my purchase. But I think you sent me two of the same USB’s . Please look into this matter for me. I would hate to not have some of my pictures.”

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(NY - Massapequa) - Posted 8 months ago

“The price of these services were too high. No further business from me.”

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Posted 8 months ago

“Memory stick great but my son had trouble accessing file on your site and never was able to see it that way”

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Posted 8 months ago

“Label is all wrong. My name is Marc not Mark. Bride's name is Diane not ---- and the year was 1986 not 1988. The only thing right is the word wedding. You had my email and phone to contact me at the very least about the bride's name. I was in contact a few times regarding my order with no mention of what the label should read. Poor attention to detail.”

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Posted 9 months ago

Hi Marc, Thank you very much for your feedback. Your frustration is quite understandable, and we will be sending you a re-made DVD with the correct wording, per your instructions, at no charge. We know how important a memory like this is, and we would love an opportunity to improve this experience for you. Please feel free to reach out at your earliest convenience, and we can talk further. Many thanks, EverPresent

Posted 9 months ago

“I’m sorry to say I have been disappointed with conflicting information and long lapses in returning calls”

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Posted 9 months ago

“The product is good . Had trouble with the website and their tech crew was unable to resolve the issue. Customer service not always available and usually had to wait for a response , which was usually email”

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Posted 9 months ago

“Not sure if my project is done”

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Posted 11 months ago

“Tape was old. I couldn't expect miracles. And a rare tape cost an additional $20. All good. But to get a $93 bill??? Where is that on your website? Intake? Packaging? C'mon. Thanks for the one tape. But I'll never use you again.”

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(MA - Newton Headquarters) - Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,474 reviews