ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,454 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 12th November 2024

884

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience ordering from ewheels. They have great wheel comparisons which helped navigate the different models and pick what is best for your use case. Very happy with my decision for offroading and have now ordered a second wheel for around town!”

Helpful Report

Posted 4 years ago

“Great service fast responses knowledgeable staff.”

Helpful Report

Posted 4 years ago

“Bought the TW Lightning+ in July. Very happy with it. Very fast scooter. Only issue is the stem is a little loose. Hope you guys get the rugged clamp soon and the steering damper. Jason and Bill are awesome reps!!! Can’t say enough good things about them both.”

Helpful Report

Posted 4 years ago

“Great customer service. For a rookie it was great to get helped to pick the right EUC. Got the KingSong two days later and started to learn. KS 16X proved a great pick. 3" wide tire help in stability, 16" diameter is small enough to be nimble. I'm a big guy 6'2" and 220 lb so needed something sturdy. Set the motors to beginner after 1h I was driving across my back yard. Nor one week later I can ride slowly around town and changed to intermediate motor setting. So happy with their recommendation of an EUC I can grow with.”

Helpful Report

Posted 4 years ago

“So this is my very first EUC and because of that I went with the King Song 14D. I chose that model due to its durability as I knew I would have a few bail outs getting use to riding it. Also, I wasn't sure if I would like it so the price point was very good at $850 with great range and an average speed of 16mph plus 4 bluetooth speakers for music. I am an avid snowboarder and wanted something to get around the city (Houston) so I started looking at the OneWheels starting with the Pint, but the speed and range were very poor when compared to EUC's. The EUC's overall can travel further and faster and still have the capability to go off road which is why I decided to go it. Purchasing and delivery was easy and very fast with tracking the entire way. Once I got the product, I was confused on operating as it only comes with a basic manual and doesn't really help too much, but the eWheels team sends an extra email to help with all the setting up and extra info. (I also got immediate response to my email and got a call directly from the eWheels team - very responsive to questions!) You do need to connect to the app the first time and even though you get connected to the bluetooth you have to manually unlock the wheel through the app itself. I was a little confused because I thought just being connected unlocked the wheel, which is does not. Once all was good to ride, there is a learning curve. I did not have the access to a shopping cart, but I do think that would probably be best way to learn. I just went out to a large soccer field and slowly got accumulated to getting on the wheel and taking off. i was able to take large wide turns in the field and was a softer area for the wheel to crash when losing my balance. Yesterday was my first day, and I probably spent about 3-4 hours and now have the basics down. There is some tenderness and some bruising around the shins from getting use to the riding position and squeezing with your shins, but no pain no gain and anything that is good in life will take some effort. So far I love it and it works great, will just need more practice. This thing really gets heads turning also :)”

Helpful Report

Posted 4 years ago

“Fast shipping, have not needed to contact them about anything so 5 star by default.”

Helpful Report

Posted 4 years ago

“Purchased the Turbowheel swift, and it's better than I had anticipated. I live in NYC and the dual suspension really helps with the terrible streets. Overall, very very solid build. Went about 15 miles and voltage went from 54.6 to ~50; plenty of juice left. I wish the scooter came with a bell/horn. Overall would recommend this scooter for anyone looking for a compact yet powerful and affordable e-scooter. Will look into getting a rapid charger in the future. Or if eWheels want to hook me up with one, that will be amazing!!”

Helpful Report

Posted 4 years ago

“Emailed to ask a question about whether a certain product was in stock, and got an immediate personal response. The 16in kingsong I ordered works great and is one of the funnest toys ever! It took a couple weeks to learn, but now I can't get enough. Very grateful for the customer service at eWheels.”

Helpful Report

Posted 4 years ago

“I was concerned as I had never heard of eWheels, but I was thankfully very surprised to find out that the customer service is top notch! Drew, from eWheels always responded to my questions within minutes sometimes. Shipping was fast! And that is the most important thing when you buy a new toy.”

Helpful Report

Posted 4 years ago

“Update : so my scooter arrived and honestly I was surprised it wasn't the company fault but a mix up at FedEx but everything was fixed. This scooter is so much fun and literally about to purchase another one My scooter never arrived because if problems with FedEx but the company has been helping me with this whole situation. They respond quickly and are trying everything thing can. I really appetite evetythobg their doing and I hope I get my scooter soon”

Helpful Report

Posted 4 years ago

“Very fast shipping and high quality product.”

Helpful Report

Posted 4 years ago

“Great customer service! Would recommend to anyone to buy from here.”

Helpful Report

Posted 4 years ago

“From day one I have had best customer service I think I have had from anywhere. Before I even bought anything from them they responded to emails I sent late at night within 15 minutes answering all my questions. After I bought a wheel they promptly answered any questions I had as a new rider and when I ordered some pads they kindly returned my shipping costs to me. I have now ordered another whee with them as I am super happy with their continued support and great customer service. Which as you all know is become rare these days. Thanks ewheel staff.”

Helpful Report

Posted 4 years ago

“I've been an active unicyclist for 14 years and this was my first step into the awesome world of EUC. After a bit of research and talk with other EUC enthusiasts, I finally chose the Gotway MTen3 as my first wheel, although I have "tried" my friend's EUC and got the knack of it within seconds. The shipping was slow (to be expected, coming from China during a pandemic and customs under tight scrutiny) but once my order got to port and to the distributor, I was notified by eWheels and I received it much faster than I expected. I'm also pleased to learn that my footplates were upgraded in size and I didn't even ask or expect it. Excellent communication and customer support—thanks, eWheels!”

Helpful Report

Posted 4 years ago

“The whole team was there answering my questions and once i received my turbowheel lightning and still there answering all of my question as well helping me with upgraded to my escooter they definitely earn my business”

Helpful Report

Posted 4 years ago

“The customer service is A1 (5 starts) I bought a Kingsong 16x. It took a week to get to me and I performed beautifully. This is a real site. I rather by from a warehouse in California than from over seas.”

Helpful Report

Posted 4 years ago

“Down to the littlest questions or issues, eWheels customer service is the best in the industry. I emailed twice with questions about my scooter (shipping speed and a how-to question), and they were back in my inbox within 20 minutes each time. They’re friendly, knowledgeable, and just plain great - I won’t buy a comparable scooter from anyone else after this.”

Helpful Report

Posted 4 years ago

“I ordered a couple times from ewheels. Both times the deliveries were quick and the products arrived as described.”

Helpful Report

Posted 4 years ago

“Zen was very helpful in providing guidance and resolving transaction issue. Without Zen's guidance, there would have been a shipment delay due to my error in selection. Mine arrived in a couple days on time, the best part. The KS-16X is well built and a solid wheel. Thanks Zen, eWHEELS.com”

Helpful Report

Posted 4 years ago

“Great customer service. My new wheel was shipped out the same day I ordered it. It went from California to Texas in 2 days. Everything was as advertised. I couldn't of asked for anything more.”

Helpful Report

Posted 4 years ago

ewheels is rated 4.9 based on 3,454 reviews