ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,985 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love this car. It is quite a bit more technologically advanced than I need but what I have used so far is really good. It rides nice and is easy to drive. It has all the feature I was looking for when I bought it as well.”

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“This Protwctor”

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“The marble table I put the plastic on has what looks like air pockets. Why does this happen and how can I fix it?”

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“Nice quality product, quick shipping and decent price for a custom mat. Only star removed was because its been a few days and not laying completely flat. I'm still optimistic it will settle compeltely but I'm being cautious. Seems like a good company!”

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“These matts are tiny. Not worth the money, HAD TO BUY DIFFERNT ONES!!!!!”

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“The rear area of my 2025 is not the exact same as the 2019 -2024’s. However the quality of the exactmats is still superior to any other protective mats. I had previously purchased them for my Audi and my tundra, and now for my new Ram. Aero products well worth the price!!!!!”

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“I originally purchased a mat which I was very unsatisfied by. The company made the issue better by ending out a new mat. So far, it’s holding up well.”

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Thanks for allowing us to assist further! We're so glad to hear the new mat is working well for you :)

“These mats are not what we expected at all. He wanted the Lexus logo on the mats and thought they were on there. He is very disappointed with the mats. He told me he wanted them for Christmas and needless to say, he was very disappointed come Xmas morning. And we can’t return them! What?! Your return policy is no returns? Good luck with that! I will never buy from you again, and I will be sure to make that known to everyone I know and then some.”

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“These mats match the exsisiting carpets perfectly. They are high quality and I couldn't be happier with one small exception. The Exactmats sit on top of the floor mat toggle creating a small bump in the Exactmat. I would be nice if there was a circular cutout to fit around the toggle thereby eliminating this small hump in the mat. Otherwise, I would by these again as they are affordable and look good in the car. This is my second set of Exactmats.”

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“It took awhile to install them. After a few tries, perfect fit. Thank you.”

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Thank you for your review. We're so glad you're happy with your new auto mats!

“Product arrived fast, quality of product good. The plastic will not roll out flat, and there is a weird sticking shadow on the plastic. Maybe the shadow is because the desk top is white? Not sure but I am not loving the product. There were no directions enclosed so it is difficult to know if I am using it correctly.”

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“Ordered a clear table mat for our breakroom table. We didnt even get it out of the box and it was all scratched. We had to use several weights over the weekend to flatten the mat out so that it would lay correctly on the table. We then bumped it into a painted door frame while moving it into the next room. The paint came off of the door frame and is now a permanent resident on top of the mat. We used the table top for lunch that day, and now there are permanent scratches across the table mat from simply moving plates/silverware. I would not recommend this low-quality product to anyone.”

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“These mats filled a purpose. However, the smell is awful and stinks up my whole pantry.”

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Thanks for your review. We are glad to hear that your custom mats are providing an extra layer of protection for your pantry, but we’re so sorry to hear that you are unhappy with the smell of your vinyl liners. As a customer-centric company, that’s certainly not what we want! To add a bit of color, we would like to clarify there is a natural off-gassing process (not to be confused with harmful “out-gassing”) for any newly made plastic or vinyl. This occurs soon after an order is produced and typically only lasts a few days after unboxing. This happens with nearly every plastic product there is, like a new shower curtain or beachball. That said, due to our products’ special formulations (pure virgin vinyl, lead-free, BPA-free, and Phthalate-free) the scent you are experiencing is not harmful and should dissipate. You can find our FAQs page with additional information regarding natural off-gassing here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=254764 On the off chance you are experiencing a scent that does not dissipate (not common), please reach out to our Support Team for assistance: Support@ExactMats.com Thanks and have a great day!

“This mat cannot withstand any weight without deforming. I have a brand new, expensive mat that looks terrible right after being placed out. Definitely not what I was expecting, and much more pliable than the website makes it sound. I also don't believe the 1/8" tolerance, or that these mats are cut to square. The website says to give it some time to 'adjust' before checking tolerance, but I doubt I'll leave it out long enough to find out.”

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“The ExactMat we purchased for our oval shaped dining room table fit perfectly. We were amazed. It looked like glass, at first. My only question is what is the max temp that this ExactMat will take without leaving a mark. My husband put his coffee cup on it and I can now see the round spot on the ExactMat where he put the cup. I also have a spot where I sit that was left there after I heated something up on a plate in the microwave and put it on the ExactMat. That is the only reason I did not give a 5 star rating. I thought it was a tougher material than that. Is there any way to remove these blemishes from the ExactMat? I look forward to hearing your response. Since my initial review, Katie in CSD has been working with me to help resolve the issue. I have changed my rating from 4* to 5* because of her outstanding resolve to make sure I was satisfied with our final resolution. My only advice would be to make sure and put a pot holder down before putting anything hot on a crystal mat finish. If you prefer not to do this, then you should purchase the Riverston e finish instead.”

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Thank you so much for your review. We're so glad Katie was able to assist and we hope you enjoy your table protector for years to come!

“Quick shipment of my order and although the mats did not fit the return and refund was easy. Tracing paper being sent so I can get correct size. Katie who helped me was excellent”

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Thanks, John! So glad we could assist.

“We ordered a mat for our dining table, and in addition to it being cut the wrong size, there was a flaw in the material. True to their word, after sending pictures to them, they sent a return label for the mat and shipped a new one, which fit and looks great!”

Helpful Report

Thank you! We're so glad we could assist and hope you enjoy!

“I was expecting the acrylic to be hard and was surprised that came in a roll. It flattened well overnight with a few books and other weights on it. The advantages: acryllic is clearer than glass and isn't heavy yet it's durable and will never break.”

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Thank you Katherine! So glad you are enjoying your new virgin vinyl desk cover!

“Product lives up to the name! I ordered a mat with a 1/16” difference and it fit perfect, no uneven lines or anything. Product is good quality as well and I feel confident in protecting my furniture. Shipping was expensive though, and I wouldn’t mind waiting longer in shipping in times if it meant it could be cheaper, however, if you live in a rural/small area like me, then it’s worth investing. I’ll most likely be buying another in the future!”

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Thank you for your review! We're so glad you're enjoying the product. Regarding shipping: we'd like to clarify that we do offer free shipping on orders of a certain value or more (currently, orders of $120+ in the lower 48 states receive 100% free standard shipping. Looking at your order, we can see the order did not qualify for free shipping. Additionally, it looks like 2 day shipping (an upgradable shipping option) was selected, which does typically come at a higher carrier cost. This accounts for the higher shipping costs in general. We hope this makes sense, but if you have any questions, we welcome you to reach out to our Support Team for assistance! :) Have a great day!

“So far so gooo!”

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Thanks, Walter! We hope you enjoy for years to come!

ExactMats is rated 4.8 based on 1,985 reviews