ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,998 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had purchased a 22 3/8" square coffee table and wanted to protect the top. Somehow came across ExactMats and it looked like a quality site. And it is! My particular square mat arrived with 22 3/8" x 22 1/2" dimensions, so 1/8" overhang. I called for 1) suggestions on how to trim it and 2) to see what they thought. I was told they have an 1/8" tolerance wriggle room.....so there you go.....within tolerance. Haha.....as it turns out, my coffee table unfolds to make a larger rectangular table when lifted. This 40mil mat is for that rare time I will expand my table. So, it actually is sitting underneath the everyday table top. So, I can live with the 22 1/2" length and not even bother to trim it, as I will most likely screw it up. So, all good!”

Helpful Report

“Love, love, love my new car mats. I must congratulate and vehemently thank this company for ensuring my satisfaction. They went above and beyond to help me. Ellie one of their exceptional representatives was always responsive, kind, and very helpful. You are great company. Keep up the great work. Will tell others! Julia Winslett”

Helpful Report

“Front mat were perfect, but the one piece mat in the back was a little off!”

Helpful Report

“I got the mat to protect my antique dining table top. I ordered the one recommended for table tops and it is much thicker than I would like. It also is very hard to get it to lay flat after being rolled up and there are still folds or lines across it, it hasn't flattened out yet and its been a week. Also I live in a moist climate and because it doesn't really hug the tabletop moisture seems to gather underneath which isn't good for the table. For the price it's not what I thought it would be.”

Helpful Report

“Unfortunately I thought I was getting the black extreme mats and instead I accidently ordered the clear ones. I am not sure why they sell the clear ones still but was severely disappointed and am concerned about the durability as the ones everyone recommended were the extreme weather ones. I hope these ones hold up as well as the black ones that are made for extreme weather.”

Helpful Report

“I would like to thank Ellie S. once again for all her help in making sure I ordered the correct size we needed for our kitchen island. When we received it and placed it on the island it almost looks like glass, that shows the quality in the product. We are very happy with our purchase. We would most certainly refer anyone to Ellie in the future. Thank you again for all your help.”

Helpful Report

“I love the look of this. It looks nice and keeps wood table tops looking good. We got 80mil crystal. It looks like glass. After about 2 days of use, I do see very faint rings. I don't recall putting anything hot on it, but something to be mindful of. I will be ordering another one.”

Helpful Report

“A little thicker and stiffer than I expected but very durable. And even the Riverstone is highly transparent, letting the color of the wood show through. I imagine the clear is all but invisible.”

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“Great mats, and even greater customer service. If for any reason there is an issue with your mats they will work with you to make it right.”

Helpful Report

“With very few quality products like this one on the market, I wasn’t sure what to expect with my order. I was pleasantly surprised! I bought a clear vinyl piece to protect my dining room table. The measurements are almost exact to what I measured, maybe slightly larger by the smallest fraction of an inch, but I think that serves better for the table in terms of protecting the edges. It really mimics a piece of glass, for a fraction of the price. I did buy a vinyl cleaner for it, only because when I cleaned it according to the instructions, some streaks were left behind. But after some vinyl cleaner and leaving it out to flatten over time, I’m very satisfied with my purchase, and even more satisfied with what I got for the price! Would definitely order from the company again.”

Helpful Report

Thank you, Erica! We're glad you're enjoying your mat and have found a cleaner that works well for your needs. Thank you for sharing! We hope you enjoy your new mat!

“Purchased two sizes for a dining room table with leaves. One had a few blemishes and was slightly long. Contacted them and a replacement was recieved (thanks Katie). The mats came rolled up and the slight curl memory was gone in a day. LOVE the table protection. Mats stay in place and are easy to clean. Glad I bought them.”

Helpful Report

Thank you for sharing your experience! We're so glad Katie was able to resolve the issue for you. Thanks for allowing us to help protect your surfaces!

“The mat is very nice. It's just too expensive for what it is.”

Helpful Report

Thank you, Jacquelyn, for your review. We've forwarded your feedback to our Leadership Team.

“After years of settling for ugly/flimsy drawer mats, I needed an upgrade, and I'm so glad I found ExactMats. My new mats are beautiful, sturdy and perfectly fit to the dimensions of my drawers and cabinets. I was very impressed with the reasonable price, and the speed of creation and delivery, and the customer service (thanks Ellie - who caught one of my measurement mistakes).”

Helpful Report

Thank you so much, Micah! We're so glad you had a 5-star experience and we look forward to working with you again!

“These are excellent. Clear as can be, thick enough to be tough, but still flexible and soft enough that they don't slide around or feel uncomfortable to use at the table. I needed these to protect our dining table from our young children, and they do the job while showing off the beauty of the wood table itself. I love them! My only feedback is that I wish these had been delivered packed flat instead of rolled up - I did have to stack them and put lots of weight on top of them for the day to be able to get them to flatten out. But they did eventually flatten out!”

Helpful Report

Thank you so much for your 5-star review! We're glad you like your new place mats. We have also forwarded your feedback to our Leadership Team. Thanks again!

“Very clear and a nice thickness. I ordered one for my office desk that has cut corners and I do not think I measured correctly, because it is cut too short but still works great. I ordered two for my end tables at home and they are a perfect fit”

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Thanks, Lynne! We're glad to hear you're loving your new mats!

“Love the quality and look of the clear pebbled mat.”

Helpful Report

Thanks, Bobbie!

“This Protwctor”

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Thank you for your review!

“Customer service is excellent”

Helpful Report

Thanks, Howard! We're so glad we could assist!

“Nice quality product, quick shipping and decent price for a custom mat. Took a few days to lay completely flat but no big deal. Good customer service”

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Thank you, Robert! So glad you're enjoying your new, custom mat!

“These matts are tiny. Not worth the money, HAD TO BUY DIFFERNT ONES!!!!!”

Helpful Report

Hi Don, We're so sorry to hear you have a sizing issue with your ExactMats order. That's certainly not what we want! It looks like our Support Team reached out and spoke with you about the order and that your biggest concern was related to how much coverage there was on the floor of your vehicle. But, that said, our mats are made to cover the exact space as the original OEM floor mats made by the manufacturer. We are happy to create a more custom, full-coverage solutions when requested, of course. That said, we'd like to clarify that we also offer returns on unused auto mats. We hope this helps. Should you need any further assistance, we welcome you to reach out to our Support Team (Support@ExactMats.com).

ExactMats is rated 4.8 based on 1,998 reviews