ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,993 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how ExactMats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is great mat”

Helpful Report

Great is what we strive for. Your review is greatly appreciated!

“I have placed orders with both of my cars and I am very pleased.”

Helpful Report

Thanks for the review. Glad to hear you are satisfied!

“I love the selections of mats, the materials are durable and it made my interior car easy to clean. I love it!”

Helpful Report

Thanks, Presby, for your kind review and for rating us 5-stars! We're so glad to hear you love your mats. Enjoy!

“Looks great...! Perfect fit”

Helpful Report

Aesha, We're so glad to hear it. Enjoy!

“I love the mats for my 2015 Infiniti Q70L. They were cut perfect. They are a lot better than the ones that I ordered in 2015. I have purchased Exactmats for several of my cars, family and friends. I would recommend them to my family and friends.”

Helpful Report

Thanks, Ronald, for rating us 5-stars and for being a valued customer. Have a great day!

“Ordering from Exactmatswas a very easy procedure! Even when I made a mistake with the type of payment, it was quickly corrected through email communications. The mats are of great quality and fit perfect in my new SUV. They will help to keep my floor carpets clean and keep the value of my car! I would definitely recommend them to others and I will be ordering from them in the future!”

Helpful Report

Thank you, Donna, for rating us 5-stars. We're so glad we were able to assist. Enjoy!

“New mat came in quickly and fit perfectly. It replaced a mat that had turned yellow where the heels and feet rested when driving.”

Helpful Report

Thanks, Andrew, for rating us 5-stars! Enjoy!

“These are my third set of Exact Mats that I’ve purchased for the three Lexus autos I’ve owned. Why? They fit EXACTLY! Thanks.”

Helpful Report

We're happy to hear it, Tony. Enjoy!

“Excellent fit and great quality”

Helpful Report

Thanks for the feedback Michael! Glad to hear it!

“I purchased Exact Mats for all the cabinets and drawers for my new home. I would give the Riverstone style a 10 but ordered 6 for my glass front cabinets and they don't lay flat and look like thick plastic so I would not recommend those as they look cheap.”

Helpful Report

Hi Karen, So sorry to hear you did not have a 5-star experience. That's definitely not what we want. To clarify, our Riverstone material is a very thick (80mil) vinyl, so sometimes it does take some time to lay flat (this really depends on when we are shipping as vinyl tends to stiffen up in colder temperatures and flatten out in warmer). We recommend laying the mats outside in the sun for a few moments to anyone looking to expedite the speed at which the mats flatten. We hope this helps but if you have any further concerns, please feel free to contact our support team. Have a great day!

“This was my 6th set of exact mats. They were easy to order, arrived quickly and fit perfectly!”

Helpful Report

Thanks for this stellar review, Farzad!

“Not as clear as I thought they would be. Quality was very good. Order and delivery was very good experience.”

Helpful Report

Thanks for the review, Carol. We're sorry to hear the mats were not as clear as you may have expected. Our mats are very clear, but they are thicker than the average mat. The thickness may impact some clarity, but your mats should still be extremely clear. If you feel there was an issue with the order, please feel free to reach out. Otherwise, we'll definitely pass along this feedback as we're always looking to improve.

“Owner couldn't have been nicer to work with! I've had these mats in several vehicles over the past years. They hold up amazingly well!”

Helpful Report

Thank you so much, Renee! We're glad you love our mats and our service. Thanks for being a loyal EM customer!

Thank you so much, Renee! We're so glad you're happy with your mats!

“Excellent!!!!”

Helpful Report

Thanks so much for your awesome review!

Thanks so much!

“I had a minor size issue with the fit of the set of mats I purchased for my new Lexus ES350. Ben Reimers, Director of Customer Support, responded very quickly to my feedback and I was shipped a new set of mats that completely resolved the issue to my satisfaction. This actually exceeded my expectations from providing customer feedback. I have already recommended ExactMats to one of my friends that recently purchased a new Cadillac SUV.”

Helpful Report

Hi Anthony. We're so sorry to hear you're not happy with your mats! This is not what we want at all and if there's an issue I'm sure we can fix it. Please do give us a call to discuss at your earliest convenience so we can figure out what may have happened. You can reach us at: 1-888-395-6004

“I've used Exactmats with superb perfect pleasure in a 2006 Nissan Altima 2.5S. Through tons of life, uses, eras of life, and sheer time, it held up beautifully presenting my original carpets with the famed protective layer. It held in place (even better than the factory's own mats) and never looked worse for wear, it just didn't wear. When I got my 2019 Volvo XC90 T5, I got the same and am experiencing the same great pleasure and performance. I recommend Exactmats!”

Helpful Report

Thanks so much, Richard! We're SO happy you're happy :) Please feel free to share your purchase with your friends and family. Here's a great video to share what our product is all about: https://www.youtube.com/watch?v=ZuN7FC5buQg&t=1s

“I always buy the mats when I get a new vehicle and consider them to be a good investment. Seemed like shipping was longer than usual this time however for me being in the same state.”

Helpful Report

Thanks for your review! We're sorry to hear it took longer than usual to receive your package. For orders that include free shipping, we utilize FedEx SmartPost, which leverages the USPS. They may have had a delay due to unforeseen circumstances. We sincerely apologize but are very happy you're pleased with your mats!

“Quick service, mats are great”

Helpful Report

Thank you very much for your kind review!

“I bought exactmats for all 3 of my cars. The one on 2005 Camry still looks good after 13 years of use. I also purchased 2 set of mats for my friends, they all love it. Thank you.”

Helpful Report

Thanks so much!!

“Mats sent very quickly! Fits great!”

Helpful Report

Thank you!

ExactMats is rated 4.8 based on 1,993 reviews