ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.80

4.8 Rating 1,965 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordering and delivery were perfect... material is too shinny for most survices”

Helpful Report

Hi Deana, We're so sorry to hear you are unhappy with the shine on our product. Because we have a few products, each with a different finish, thickness, and use case, it's possible the wrong finish was selected for your use case. That said, we attempted to contact you a few times to see if we could assist, but were unable to reach you. We would love to hear from you and welcome you to reach out to us at Support@Exactmats.com if you need any help!

“Perfect fit and stays in place. I love them!!”

Helpful Report

Thanks, Michelle! We're so happy you love your new auto mats! We hope you enjoy.

“Have been an ExactMats customer for a long time and have always been pleased with their products.”

Helpful Report

Thank you, Ronald!

“Given the cost I would expect close to perfection. Several of the eight corners (I ordered two mats) were not straight and measurements were not as close as they should be for a custom product. Disappointed”

Helpful Report

Thank you, Heather, for your review. We're sorry to hear your corners weren't exactly as expected. That's certainly not what we want! That said, we welcome you to reach out to our Support Team should you require assistance in diagnosing / resolving any potential issues. You can reach them at Support@ExactMats.com Thank you!

“The mat is well made, heavy, and fits perfectly. The only reason I have not rated it 5 stars is that I am uncertain about the design. I've owned many of these mats for vehicles ranging from a Mercedes S-Class to a Ford Bronco II. One design of these mats is to have raised edges so that the mat is, essentially, a tray that will hold spills, melted snow etc. The more common design is for the mat to have a pattern of indentations or pockets to hold spills etc. The ExactMat has a pattern of raised dimples. The problem with the "tray" design is that objects will slide around as the mats are hard and slick. The problem with the "pocket" design is that they are hard to clean. Usually, you have to pull them from the trunk and hose them off. The problem with the ExactMat is that it will not hold spills. If you live in snow country and will be putting wet boots or gear in the trunk, don't buy the ExactMat. As I live in Florida and to not expect to be carrying liquids in the trunk that might spill, I expect that I will be very happy with the "dimpled" mat as it will easy to vacuum up the grass and dirt from my golf shoes in comparison with a "pocket" mat.”

Helpful Report

Thank you for your review, Dale! Our products certainly are different from the other products you mentioned, however, we do want to mention that, although they may not catch a 32 ounce soda spill like some tray designs can, our auto mats do retain a bit of liquid by pooling. We think you'll notice how great it works right away and we hope you enjoy for years to come!

“Exact mats always gets it right. I have purchased their mats for yesrs. Great product.”

Helpful Report

Thank you, Alberto, for trusting us to keep your vehicle clean and damage-free!

“They were the perfect fit, well made, and look great. So much nicer than the Nissan original ones.”

Helpful Report

Thank you, Timothy!

“I ordered the ExactMats for my new Lexus RX 450 H+. They are a perfect fit & am very pleased with the quality!”

Helpful Report

Thanks, Aparna!

“I sent a diagram to them and within 48 hours they responded that they couldn’t make my mat according to my diagram, but offered an immediate solution to send me an exact mat that I could cut to fit for my project. I ordered it and in 4 days it arrived. My customer experience was excellent. If I need another mat I would definitely use Exactmats again.”

Helpful Report

Thank you! We're so glad you are happy with the end result!

“The size is exactly right. The mats have flattened out as expected. I'm not sure if I should have ordered the "non-textured" kind so that the woodwork would be more visible, but the ones I have are protecting the tables they are on, so I cannot complain.”

Helpful Report

Thank you, Reed! We're glad you're happy with your new mat!

“Fits perfectly!”

Helpful Report

We're so glad to hear it!

“Just amazing!”

Helpful Report

Thank you!

“Great support, responsive, detailed, and clear communication.”

Helpful Report

Thank you so much, Noel!

“Quality mats with a perfect fit.”

Helpful Report

Thank you!

“I do not care for this mat. It does not look very good.”

Helpful Report

Hi Kelvin, We're so sorry to hear you are unhappy with the your order. As a customer-centric company, that's certainly not what we want! That said, we did attempt to contact you a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

“Great for my rny tables in bedroom. Protects wood surface from stains and spills. Pretty good fit and easy clean up.”

Helpful Report

Thanks, Donna! We're happy you're enjoying your new mats!

“Awful expensive for what you get.”

Helpful Report

Thank you for your review. We're very sorry to hear you were at all unhappy with the pricing. As a centric company, that's not what we want at all! That said, we would like to clarify that our pricing reflects the speciality ingredients and formulations we use for our products. These special formulations were created with our customers in mind to provide the features and benefits our customers enjoy today, such as superior impact-absorption, sound-dampening, and ensuring our clear products are free and clear of BPAs and Phthalates. That said, your feedback is invaluable to us and your comment will be shared with the team. Thank you!

“Excellent Fit”

Helpful Report

We're so happy to hear it. Thank you!

“Every time we get a new car, the first thing we do is order ExactMats. They always fit well, are durable, and protect our original floor mats. Just bought an Acura RDX, and we are pleased as always.”

Helpful Report

We're so glad to hear it, Kirk. Thank you!

“The order was delayed due to a supply issue. A representative from ExactMats informed me of the delay and kept me updated on the status of my order until the problem was resolved. The mat fits our table top perfectly and protects the finish as we expected.”

Helpful Report

Thank you for your 5-star review. We hope you enjoy the product for years to come!

ExactMats is rated 4.8 based on 1,965 reviews