ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,034 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had the placemats for 8 days. A couple issues: 1) they have yet to lay completely flat. A portion of each platemat continues to slightly curl up. They're exposed to the afternoon sun every afternoon but that hasn't helped. 2) There is a small offset where the circular cut was apparently started & stopped. It's small but noticeable on all four (4) placemats. Revised: ExactMats responded to the above review, acknowledged the issues we were having and immediately sent out replacement mats. The problems have been completely resolved. Well done!”

Helpful Report

Thank you for your review! We're so glad we were able to assist in getting you the perfect mats for your use case. We hope you enjoy!

“Front mats fit perfect. Back seat mats were 2 different sizes. Neither one looks like it is right. Katie contacted me from support and for shipping only sent me a new back mat that fits perfect. Very good customer service.._Thank you so much....I am very happy...😎👍”

Helpful Report

Thank you so much, Mark! So glad we could assist!

“This was my first order with ExactMats, and I’m impressed with the quality of their desk mats. They flatten out quickly and look great. I ordered two clear desk mats in different sizes. The first mat fits perfectly, but the second one is slightly longer and wider than the measurements I provided. Customer service was fantastic in resolving the issue with the longer mat. I’m thrilled with the mats and highly recommend ExactMats!”

Helpful Report

Thank you so much for your review. We're so glad we were able to assist and we look forward to helping you with your next project!

“great operator service . GREAT on time delivery . excellent product.. my only issue is the mats are know double the price . been using these mats in every car i own for over 10 years .”

Helpful Report

Thank you for your review, and for trusting us to protect all your vehicles for the last 10 years! We're so glad to help and hope to work with you again! P.S. if you're looking to save, we recommend waiting for one of our sales. We offer promotions on our products (typically, a few times a year), so if you're looking for a great deal on your next order, we highly recommend signing up for our newsletter (if you haven't already), which will alert you to our sales. Thanks!

“I made an order with ExactMat. I had a question about the difference between cut corners and square. They responded to my email in timely manner. Explain me the difference with photos. So I could understand the difference. I called also, very nice and professional they were. One I decided what I wanted. They continue with my order and I received very quickly. The measurements were exactly. I love every piece, it fit perfectly on my bedroom furniture ❤️ . Overall good quality”

Helpful Report

Thanks, Patricia!

“They originally made a mistake and sent the wrong mats but quickly resent the correct ones. They acted like they actually cared about my business. Love the product and service. Mills”

Helpful Report

Thanks, Mills! We're glad we could resolve the issue and make you the perfect mats!

“Good quality mats that fit exactly as advertised. Great customer service.”

Helpful Report

Thanks so much, William! So glad we could assist.

“I have ordered ExactMats for several years and will continue ordering mats with each vehicle I purchase. The car mats are literally the perfect (exact) size, great quality and easy to clean.”

Helpful Report

Thank you so much, Jacque!

“Already submitted my review. Please no more requests for review. Kind regards,”

Helpful Report

Thank you for your review. So glad we could assist.

“I would like to give the company Exact Mats Company an A+ rating! I am super happy with the quality of the mats. The customer service is over the top wonderful and we will be ordering more stuff from this company in the future!”

Helpful Report

Thank you so much, Jennifer! We're so glad you had an A+ experience and we hope to work with you again in the future!

“""”

Helpful Report

We're so glad you had a 5 star experience and hope you enjoy!

“""”

Helpful Report

Thank you!

“My husband and I ordered a custom-sized Riverstone, 80 mil to protect our new kitchen table. For a few weeks, we debated going with a glass cover, clear plastic cover, cloth cover, etc. Do we cover the entire table? Only a portion of it? Well, since our EXACTMATS arrived three weeks ago, we are consistently thankful that we made the decision to go with EXACTMATS! We could have saved a little money, but it was worth paying extra. Our Riverstone, 80 mil looks beautiful. It really enhances the table AND protects the finish! And it cleans up so easily! We highly recommend EXACTMATS!”

Helpful Report

Thank you so much, Ann! We're so glad we could help keep your table protected!

“These mats are exactly what I needed for comfort on my feet and back while cooking and washing the dishes.”

ExactMats 5 star review on 23rd October 2024

Helpful Report

Thanks, Wendy!

“Quick and easily system of ordering. Great product quality”

Helpful Report

Thank you!

“It was a custom fit and perfectly fits the table. Excellent quality and support. Appreciate it”

Helpful Report

Thank you, Joshua! We're so happy to hear it!

“I love it! I was a little leary at first because the wrinkles were so pronounced. (Mine was delivered in a roll). But after a few days, like you said, it settled down to perfection. It looks beautiful! Thank you!”

Helpful Report

Thank you, Nancy! We're so glad you're loving your new table cover!

“We ordered custom mats from ExactMats. They came back cut exactly as requested. They look very nice. I was very impressed by ExactMats' customer service. They responded within a few hours of my emails to them, even if it was the weekend and their offices were closed. Their responses were detailed and very helpful.”

Helpful Report

Thank you, Vicraj! We're so glad we could help and hope you're enjoying your mats!

“10/10 perfect fit”

Helpful Report

“Easy to order, arrived in a reasonable timeframe and fit perfectly”

Helpful Report

Thank you, Michael! We're so glad you're happy with them!

ExactMats is rated 4.8 based on 2,034 reviews