ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A high quality product, and really appreciated the 2 revisions to my order that they were able to accomplish.”

Helpful Report

Thank you, Elizabeth! We're glad we were able to help!

“Great product , fit was perfect, would definitely recommend ExactMats”

Helpful Report

Thank you, Thomas, for your review and 5-star rating. We're so glad you had a great experience. Enjoy!

“I ordered a black X Edition cargo mat for the back of my 2023 Mercedes station wagon. Since no other manufacturer listed a cargo mat specifically fitted for the 2023, I talked to the Support Dept. to verify. They were extremely helpful, and sent me a CAD drawing with precise measurements prior to my ordering it. The cargo mat fits perfectly, and I am extremely happy with it. The other options, including the Mercedes OEM tray, have lips that interfere with pushing cargo forward with the rear seats down, and this one does not, which is what I was looking for. Highly recommended!”

Helpful Report

Thank you, Robert! We're glad we could assist.

“The mat fits nicely into the space. As delivered, the floor anchors were installed 90 degrees off and had the be rotated to the correct position. The bumpy texture of the mat takes some getting used to, as it can offer some resistance to sliding your shoe rearward depending on the shoe’s heel. Also, since it doesn’t have sides like the OEM floor mat, rainwater or spilled liquids can run off onto the underlying carpet.”

Helpful Report

Thank you for your review. We're sorry to hear the floor anchors were installed incorrectly. If you need any assistance here, we welcome you to reach out to our team for support team at your earliest convenience. You may reach them at Support@exactmats.com. Otherwise, yes, the mat is definitely a low-profile solution and as such, does not have any kind of rim for liquid collection. We've found that this type of all-season mat is great for all kinds of weather, but if you are looking for something that catches much more liquid than average, our mats are not going to do so. Thanks again!

“Long time customer. Katie was great to work even after a few problems that were totally my fault. I would absolutely recommend them.”

Helpful Report

Thank you so much! We're so glad to hear Katie was able to assist. Enjoy!

“perfect !!!!!!!!!”

Helpful Report

Thanks, Ed! Enjoy :)

“exactly what I wanted, fits just right. excellent service”

Helpful Report

Thank you and enjoy!

“I received my mats!! LOVE THEM!!!!! They were perfect! Oh and they came early. I highly recommend this company.”

Helpful Report

Thank you, Dawn, for your review and for rating us 5-stars. We're so happy to hear you LOVE your mats! :) Thanks again and enjoy!

“The mats were of good quality and a perfect fit for my car. I would recommend ExactMats if your’re in the market for new mats for your car.”

Helpful Report

Thanks, Mary. We're so happy to hear you are enjoying your new car mats and hope you enjoy them for years to come!

“I recently got a 36x60 clear table protector in Riverstone for my dining room table. We have a toddler in the family who frequently visits and we were worried that she wouldn't be gentle enough to avoid accidentally damaging our beautiful tabletop with crayons or simply just being a toddler. The table protector came rolled in a box. At first, I was worried that it wouldn't lay flat, but I was pleasantly surprised at how it lay flat on the table right out of the box! There was a bit of vinyl smell, but it wasn't a bother and went away pretty quickly (~ 1.5 weeks or so). I like that I can still see the beauty of the tabletop, and the Riverstone gives it an attractive textured look that goes well in our space. The ExactMats website did an excellent job accurately demonstrating what to expect between Crystal and Riverstone via the pictures on their website. I am very happy with my purchase and will come back to ExactMats the next time I need a protective top for a table, desk, dresser, bookcase, etc.”

Helpful Report

Thank you, Belinda, for your review. We're so happy to hear you had a 5-star experience and we hope to work with you again in the future. Enjoy!

“My table mat was defective. It came the wrong size and heavy and warm items like a bowl of soup left permanent impressions. Customer service has been very helpful and they said they will replace my item with a future batch that is harder. When that happens I will give them a better review. Current product was not as advertised.”

Helpful Report

Hi Bryan, We're so sorry to hear your first mat was defective. That's certainly not what we want! It looks like we were able to get you taken care of and sent a replacement out - hooray! If you are experiencing any more issues, please don't hesitate to reach out to our Support Team. Thanks and have a great day!

“Very timely delivery and the mat fits really well (exact!)”

Helpful Report

Thanks, Bonnie! We hope you enjoy for years to come.

“The mat is 10” to long. I had the correct size but I had to go through the order 3 times on line to get it correct. I’m not sure if I was wrong or if it was cut to long. John Brager”

Helpful Report

Hi John, We're sorry to hear the size of your mat is not correct. It looks like the mat may have been ordered too large, but if you believe the error is on our end, we welcome you to reach out so that we may assist. Regardless, our mats are very easy to trim. If you need any guidance on how we recommend trimming mats that are too large, our Support Team (Support@Exactmats.com) can assist. Thanks and have a great day!

“The clear matte works well, exactly what I needed and was looking for!”

Helpful Report

Thank you, Richard! We hope you enjoy!

“Clear mats are a perfect fit over factory-installed carpet mats and also allow vehicle manufacturer logo to show through - looks great! Superior product! Very happy with purchase!”

Helpful Report

Thanks, Renji! We're happy to hear it and hope you enjoy for years to come!

“It's working out very well . Just what I wanted. I wish they made them in a large round to cover a wide table - I would order again,”

Helpful Report

Thanks, Diane!

“Mats are good fit and stay in place. My only issue is the sharp spikes on the underside of the mats, that scratch or could harm your bare hands when removing mats from the box and handling them for placement in car. There should be a warning about that or a suggestion to wear gloves.”

Helpful Report

Thank you for your review. We're so glad you love your new mats. Regarding your comment about the spikes underneath, we're very sorry to hear you had a difficult time removing it from the box. We do not typically hear from our customers about this issue, but we'll make sure to share this feedback with our Leadership Team. Thanks again!

“Ordered a custom clear mat for my desk. Measurements came out perfect! Delivered rolled so I spread it out on a table for a few days to become flat and to disseminate the off gassing smell. After a few days, we laid it on the desk and its perfect --- even gives a nice sheen to the top of the desk!! Love it and will order more items when needed from this company. Sharon”

Helpful Report

Thank you, Sharon! So glad we could help. Enjoy!

“The mat I received was perfect. Great customer service also.”

Helpful Report

Thanks so much, Vaughn! We hope you enjoy!

“Just what the Dr. ordered to keep “wet dog “ from soaking into brand new carpet! The fit was perfect, and the price point was much better than the over priced competitor!”

Helpful Report

Thanks, Allen! What a great use for our product. Here's to keeping your new carpeting as clean as can be!

ExactMats is rated 4.8 based on 1,986 reviews