ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,987 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how ExactMats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome as usual I have been a customer since 1999 and have purchased the clear mats ever since for my 6th new vehicle I went with the black ones and they are very stylish, fast delivery and definitely an exact fit.”

Helpful Report

Wow, thank you so much for your review! We're so happy to hear we've been able to assist you in keeping your vehicle clean and free of damage for all 6 of your vehicles. You'll love the X-Mats - they're sleek, attractive, and very durable! We hope you enjoy for years to come!

“These are great, my second set for same car. Moved to Maine, so they got pretty dirty and hard. But reordered and now it’s all good.”

Helpful Report

Thanks, Sandy, for your positive review and 5-star rating! And thank you for trusting us to help keep your floors clean in your vehicle. We hope you enjoy!

“The website ordering was a bit confusing at first, but once we figured it out, it was a snap to order. Order was filled really fast and delivery was in the 3-5 business days. Phone calls to support was fast and efficient.”

Helpful Report

Thank you, Leonard, for your 5-star review! We're so glad you had a great experience with our Customer Support Team. We hope you enjoy your new mats & liners for years to come!

“I mistakenly ordered mats for the wrong model of my vehicle I contacted your customer service and Katie responded very quickly and advised me to return the wrong mats which she provided a return address label After receiving the mats she immediately processed the correct order which I have received Thank you for having great employees like Katie to represent your company”

Helpful Report

Thank you so much, Joseph, for your review! We're so glad that you had a 5-star experience with Katie! We'll make sure to pass the kudos along. Thanks again!

“Perfect fit as advertised!”

Helpful Report

Thank you for your 5-star rating and review! We're so happy you love your new mats. We hope you enjoy. Have a great day!

“Outstanding product and great, timely service!”

Helpful Report

Thanks, John, for leaving a 5-star review and for trusting us to help outfit your vehicle with durable floor protection. We're so glad to hear you love your mats and our service. We hope you enjoy!

“Once again great service, product perfect fit, good price, normal excellent quality”

Helpful Report

Thank you so much, Anthony! We're so glad to hear you had a 5-star experience and we hope you enjoy your order for years to come!

“As expected, i liked the edgeless mats because easy to clean and looks luxurious”

Helpful Report

Thank you so much for leaving a 5-star review, and for your feedback. We're so glad to hear you love your mats!

“Process for measuring & ordering was very easy. I received the order quickly and putting in the liners was simple.”

Helpful Report

Thanks for your review and 5-star rating. We're happy you had a great experience and look forward to assisting you again in the future.

“I have a Mercedes GLK350 and just got it detailed, and wanted to keep the original floor rug mats clean. I Googled clear plastic mats and really nothing came up except for generic mats which my car has special sides and it needs to fit exact. Thank God I found this company they are perfect... exactly what I wanted. I just wish I would have found them sooner.”

Helpful Report

Thanks, Sheri, for your 5-star review. We're so happy you're happy with both our service and product. By the way, if you like your auto mats, you're sure to love our Home & Office liners. Like our clear auto mats, our liners are clear and are made exactly to the shape/size of the area you're intending to protect (such as length and width) which means they fit perfectly! Plus, our liners offer many features normal shelf liners do not. We welcome you to check it out when you get a chance. Thanks again for your review. Have a great day!

“I was very surprise to received the mats in such a short time, I order the mats on Thursday and arrived on the following Monday. I tried and put it on the car just to see if it fit, it does fit exactly that’s why it call the company ExactMats. The only thing that I don’t like is the smell of the plastics, I leave it outside for a few days to get rid of the smell, other that this everything is good. I would recommend to some friends.”

Helpful Report

Thanks so much for leaving a 5-star review. We're so glad you love your new mats. Regarding scent: While our virgin vinyl is much less scented than any other vinyl, we do understand that some folks are more sensitive to certain scents. We usually do recommend leaving the mats out in the sun for a day or so if you are sensitive, which sounds like what you are doing. This should work well. The scent should subside in that short period of time. However, we will definitely bring your feedback to our leadership team as we are always looking to improve. Thanks again for your feedback. Should you have any questions regarding your order, please feel free to reach out to us for assistance.

“I ordered exact mats for my 2022 Hyundai Tucson. When they arrived, the size for the back seat area was too big. Exact mats happily sent out a replacement, however, the matt size was again to big. I ended up cutting them to the correct size. It took a little work on my part, however, I am happy with the results and I appreciate the great customer service.”

Helpful Report

Hi Elisa, We are very sad to hear you were disappointed with your mat and your experience with ExactMats. That's definitely not what we want, especially as customer satisfaction is our top priority. Looking at our tickets, I can see we did try to help but when we attempted to move forward, our assistance was declined. That said, we would have very much liked to help resolve any issues you had with your order, but were unable to. Of course, if you change your mind and would like further assistance, please feel free to reach back out to us on your support ticket. Thanks in advance! Thanks and have a great day!

“Stellar service. Spoke to the representative on the phone. She was very friendly and helpful. The Mats got sent out the same day and given I am in TX also I received them the next day.”

Helpful Report

Thanks, Dmitri! We're happy to hear you had a 5-star experience working with us! We're so glad we were able to assist. Have a great day and enjoy!

“Good quality, exceptionally quick service from order to delivery. Expensive.”

Helpful Report

Thanks, John, for your review. We hope you enjoy.

“My current purchase is the second that I made. Last year, I bought a set of mats for my wife's 2021 vehicle. I put the clear mats in the passengers and drivers and the black Xmats in the cargo area in both vehicles. My wife has no complaints and I'll let you know later in the year my impression.”

Helpful Report

Thanks for rating us 5-stars! We're so happy to hear you and your wife both love our mats and we look forward to hearing your continued feedback. Enjoy!

“Amazing experience on all levels. The product is second to none. Purchased shelf liners for every shelf in my place and nothing else could compare in quality and appearance. Made lining my shelves a breeze and a pleasure.”

Helpful Report

Thank you for your stellar 5-star review and rating! We're so happy you had a great experience ordering and that you love your new, custom shelf and drawer liners. Here's to keeping your surfaces clean and damage-free for years to come. Enjoy!

“The shipping was super fast I received my order within less than 5 days from ordering. I placed the mats on top of my mats for my Mercedes S 65 and the fitment was exactly perfect and precise. There is no gaps or spaces and quality is very good and I highly recommend it for anyone looking for mat covers”

Helpful Report

Thanks Dang, that's so great to hear! We're glad you love your new perfect-fitting mats. We hope you enjoy them for years to come! :) Have a great day!

“We moved into a new home and ordered ExactMats for all the kitchen cabinets. They came exactly as measured and fit perfectly. They also were logically arranged so that we could quickly put them in the correct place. We'll be ordering more for our bathroom vanities.”

Helpful Report

We're so glad to hear it, John! Thanks for your 5-star rating and review. We hope to work with you again soon! Have a great day!

“EXCELLENT PRODUCT AND SERVICE.”

Helpful Report

We're so happy to hear it, Pedro. Thanks for trusting us to help keep your vehicle looking good. Enjoy!

“Received the mats very quickly .they are just what I needed. Feel like a quality car mat very pleased .easy to clean. Got a truck mat also for bed strong and durability stays in place. Better than weather teck those or paper thin do not hold its form stain easy form dirt hard to clean. Not worth the money! . My wife hates them. She likes the rubber ones better . And very reasonable priced will last . Wish I had found them a long time ago. The best car mat or truck mat I found and price. I tested a lot of them. The trucker.”

Helpful Report

We're so glad to hear it, William. Thank you for your review and your 5-star rating. We hope you and your wife enjoy ExactMats mats for years to come! Have a great day!

ExactMats is rated 4.8 based on 1,987 reviews