ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.80

4.8 Rating 1,965 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the mats quality and fit. Material is thick, sturdy and the clear finish allows the rug mats under to show through. They were cut to a perfect fit for my particular model car. The spikes on the bottom of the mats keep them firmly in place. Definitely will buy these again for future new cars. Would suggest the "Uni-Rear" mats for the back, as they will protect the center portion of the rug. Thank you EXACTMATS for a wonderful product!”

Helpful Report

Thanks, David! We hope you enjoy!

“The gal I spoke to initially was super nice and helpful. I felt very good about this company. My sister told me about them she has always used their mats and love them. I love them too. I strongly recommend them to all that want a quality product.”

Helpful Report

Thanks so much, Donna! We're so glad we could assist. :)

“I have already sent Exactmats a positive review in an email dated 7/1/2024. Thomas Houston”

Helpful Report

Thanks, Thomas!

“Mats came out perfect .”

Helpful Report

Thanks, Jack!

“The pictures on the website make the mats appear to be very translucent so you can enjoy the surface under them while still protecting them. In my opinion the mat makes my table look cheap and ugly. I do feel like I wasted my money.”

Helpful Report

Hi Emily, We're so sorry to hear you were not happy with your order - that's certainly not what we want! It looks like our team reached out to assist, but unfortunately, they did not hear back. Should you be interested in working with our team, you can reach out to them at Support@ExactMats.com. Thanks and have a great day!

“I was very pleased with the accuracy of the cuts except for the custom corners. I should have cut the template to show they were suppose to be symetrical.”

Helpful Report

Thank you for your review! In the future, please don't hesitate to reach out to us to assist with your custom order! We're happy to help :)

“Exactly what I wanted. Mats were the correct length.”

Helpful Report

Thank you, Michael, for letting us know! We're so glad.

“I recently purchased all-weather mats for my 2014 Hyundai Elantra from ExactMats, and my experience exceeded my expectations. The mats fit perfectly, offering comprehensive protection against dirt, spills, and weather elements. They are durable, easy to clean, and enhance the overall look of my car's interior. I was pleasantly surprised by the quality and attention to detail. ExactMats delivered a product that not only meets but surpasses my needs. Highly recommended!”

Helpful Report

Thank you, Empressive Rentals! We're so glad you're happy and hope to work with you again in the future. Enjoy!

“I believe I have purchursed more than 15 + sets of clear mats from you guys, each time a new car comes into the family each gets a set. Great quality, great pricing, great service. What's not to like. Thanks Guys.”

Helpful Report

Thanks, Anthony! We're so glad we've been able to assist you with protecting your vehicles and we look forward to working with you on future vehicles. We hope you enjoy this set as much as the last one!

“The mats received were exactly what I expected. Thank you”

Helpful Report

Thank you, David!

“I've been ordering Exact Mats for years...at 15 years...and always had a great experience...i love them..”

Helpful Report

Thank you, Patricia, for your continued trust in ExactMats, and for your 5-star review. We're so glad you have always had a great experience and we look forward to working with you again in the future!

“Arrived promptly, fit perfectly and look great!”

Helpful Report

Thank you, John!

“My mats were perfect. Took a little while to get them, but I was very pleased with them.”

Helpful Report

Thank you, Shirley! We're so glad!

“My mats were shipped quickly I love them they fit my 2019 Nero beautifully and I fully recommend exactmats 😁”

Helpful Report

Thanks, John! Glad we could help!

“These mats are really high quality and fit perfectly. The only small complaint I had is in regard to a video that showed a pre-cut hole in the back mat so that I could access the handle. The mat did not come with that pre-cut hole, but love everything about them other than that.”

Helpful Report

Stephen, thank you for your review. We're so sorry to hear your mat arrived a little different than expected. As a customer-centric company, that's certainly not what we want! It sounds like you are referring to one of our images that shows a mat with a cut-out for the handle. That is simply an example of our customization capabilities, but it is not included on products like the one you purchased. However, again, we do have the capabilities to make these for you. We're very sorry if this caused any confusion and will be sure to let our web team know. We also welcome you to reach out to us on your next order so that we may confirm your mat's design. We're here to help! :) Thanks again!

“I have ordered from ExactMats several times. This order was for only one mat as one was misplaced or taken. It was an accommodation to fill such a partial order and I appreciate filling the order and delivering quickly. The customer service was as good as the product.”

Helpful Report

Thank you for sharing. We're so glad we could assist!

“These mats are excellent. High quality material, perfect fit, stay in place.”

Helpful Report

Thank you, Mary!

“Very nice mats, reasonable price”

Helpful Report

Thank you, Kelly! We hope you enjoy for years to come!

“Ordering process was seamless, clear plastic mats were quickly manufactured and shipped. But BIG OOPS - the back ones were perfect but the front ones were obviously meant for a completely different car! I took photos, emailed customer support and got a response within a few hours (on a weekend)! The following Monday, my order was reprocessed and shipped (no charge and a big apology). I am extremely pleased with the glossy finish, supple quality, precise fit (including holes for the floor pegs). I especially like the ability to see the Lexus logo from my original carpet mats underneath ~ very classy! Plus - they are super easy to clean with a damp rag!”

Helpful Report

Thank you, Yvonne, for your 5-star review. Again, we apologize for the hiccups. Thanks for allowing us to assist!

“Mats fit perfect, very pleased.”

Helpful Report

Thank you for sharing. We're so happy to hear it!

ExactMats is rated 4.8 based on 1,965 reviews