ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,987 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit”

Helpful Report

Thank you for your 5-star review! We're so glad you love your new, perfect-fitting mats!

“excellent, maybe too many spikes on back”

Helpful Report

Thank you for leaving a 5-star review. We're so happy you love your new perfect-fitting mats. We hope you enjoy for years to come! Regarding your comment on the spikes, we'd like to thank you for your feedback. We definitely want to make sure your feedback is heard so we'll be sure to forward your comment to our Leadership Team. Thanks again!

“There was a mistake in that the wrong mats were shipped, and Exactmats corrected the error immediately and I love my new X-edition mats for my 2022 Toyota Highlander.”

ExactMats 5 star review on 27th August 2022

Helpful Report

Thank you for your 5-star rating and review, Cynthia. Also, a big thanks for your patience while we worked to correct your order. We're so glad we were able to get you the right set. We hope you enjoy for years to come. Have a great day!

“Great fit like a glove”

Helpful Report

Hi Henry, Thanks for your review! We're so glad to hear it!

“Very good experience w EXACT MATS. Delivery and quality outstanding. Thank you Robert Davis”

Helpful Report

Thanks so much, Robert! We're glad your mats fit as precisely as expected. Enjoy!

“Seamless process from start to finish. Perfect fitting rear mat for 2019 BMW X5. Fast shipping and great communication. Thank you”

Helpful Report

Thanks, Paul, for rating your experience 5-stars! We hope you enjoy!

“An excellent review and experience. Exact fit.”

Helpful Report

Thank you, Brenda! We hope you enjoy!

“Good Service, great product.”

Helpful Report

Thank you, Javed! We're glad you had a great overall experience! Have a great day!

“We recently gutted and redid the kitchen of our 1975 home; we could not be happier with the ExactMats in our new kitchen cabinets. Awesome product and worth the money. Great customer service; mats were on our doorstep amazingly fast. We are also impressed this is an American-made product.”

Helpful Report

Thank you, Celeste! We're so glad you love your new, custom-made, shelf & drawer liners! Here's to protecting your valuable surfaces for years to come!

“Outstanding customer service. Katie Slaughter is a valuable employee and need recognition for her great job in being helpful to customers and her superb follow-up. I thought I was just buying polka-dotted clear floor mats when I purchased my car. I didn’t know I was buying from one of the finest companies in the country. Very refreshing to find these days. You’ll be around a long time. Most sincerely, Amy Arnold Atlanta, GA”

Helpful Report

Thank you so much, Amy! We're so glad you had a great experience! We hope you enjoy!

“Great mats but don’t think all pieces were made both sides missing”

Helpful Report

Hi Deborah, We're so sorry to hear you received a mat set with less coverage than you'd initially intended. It looks like you worked with our team and that they are sending you a replacement mat with a little more coverage. We hope you love it, but if you have any issues with the replacement, please don't hesitate to reach out to our support team. After all, your experience is our top priority! Thanks again!

“Well done great fit and finish”

Helpful Report

We're so glad you love your product and had a 5-star experience! We hope to assist you again in the future. Enjoy!

“Very good custom made mats. The quality and feel of the mats are of sturdy quality materials and are attractive as well. Overall I’m very pleased with my purchase. I’ve ordered at set for my second vehicle.”

Helpful Report

Thanks, Blake! We're so happy we are able to assist you in keeping your vehicle clean and damage-free. We hope you enjoy!

“Just put the cargo mat in my car 15 minutes ago, so can't comment on durability, but the fit is absolutely perfect and it looks nice! Unfortunately I deleted the name of the customer service gal I talked to, because she deserves to be recognized -- she's in the top 5% of all those i have dealt with.”

Helpful Report

Thank you, Kenneth! We're so happy to hear this. Looks like you worked with Katie. We'll make sure to let her know you had a great experience. Enjoy!

“I was pleased with the quality of the mats however I did have to trim some of them to fit my 2023 Kia Carnival in the middle seat area. Other than that I was impressed with how well they fit every where else for the price compared to others available in the market they were worth what I paid for them”

Helpful Report

Thank you for your feedback! We're so sorry to hear you had to trim your mats at all. That's definitely not what we want. In fact, we guarantee a great fit, so if you are having any issues with your mat, we definitely want to know so we can fix it. In this case, you can reach out to our support team (Support@exactmats.com) for assistance. They're very quick to respond and will address any concerns you may have. Thanks again!

“The ExacMats I purchased from you fit my CRV perfectly! The quality of the mats are very good. I couldn’t be more pleased.”

Helpful Report

Thanks for your 5-star review. We're so glad to hear your new CRV mats fit perfectly! Enjoy!

“We ordered liners for our new kitchen cabinets. The ordering process was very easy. Fast processing and shipping. Customer service was quick and very helpful. A couple of our liners were the incorrect size and they replaced them right away. We are very pleased with this amazing product. Worth every penny.”

Helpful Report

Thank you very much, Jessica. We're so happy you love your new, perfect-fitting shelf/drawer liners. May they protect your drawers and shelves for years to come! :) Enjoy!

“These are fantastic!”

Helpful Report

Thank you for your 5-star review! We're so glad you love your new, perfect-fitting shelf/drawer liners. Enjoy!

“This fit in my car was perfect, good quality and customer service was amazing also. The shipping was fast as well!”

Helpful Report

Thanks, Philip! We're glad to hear you love your mats and that you had a great experience. We hope you enjoy!

“We recently replaced our kitchen cabinets and wanted high-quality shelf liners. Our ExactMats are excellent quality liners that won't slide out of alignment and are easy to wipe clean from any spills. Also, I am very glad that on delivery, ExactMats numbered each liner to match my order, allowing me to quickly place each liner onto the correct shelf. All liners were was cut as ordered and slipped into place without any further effort. They are a bit pricier than typical shelf-liners, but we wanted to avoid the low quality, self-help brands found at the local store.”

Helpful Report

Thank you, Allen, for your honest review and for rating your experience 5 stars. We couldn't be happier! Here's to keeping your new cabinets and shelves free and clear of damage! :) Enjoy!

ExactMats is rated 4.8 based on 1,987 reviews