ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,985 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the mats! Exceeded expectations. They look fantastic!”

Helpful Report

Thanks for sharing! We're so glad to hear it and hope you enjoy!

“Customer service was one of the best I have ever dealt with. And your product is excellent.”

Helpful Report

Thank you so much, David!

“II bought set of 4 clear for my 2024 Genesis G90 and unfortunately I started making the holes on the one for driver side first and I made the holes to big so the mat moves a little. I hope someday I'll be able to buy just the one for the driver side. In the back seat the pegs were to far under the seats so I didn't even try to cut them.”

Helpful Report

Hi Wayne, Thank you for your review. We're so glad you love your mats! Regarding the holes - in the future, we'd love to make the cutouts for you! Just let us know by reaching out to our Support Team at Support@ExactMats.com. After all, if we can save you some time, we're all for it! :)

“Exact fit and doesn’t move at all. Easy to clean as well. Would definitely recommend.”

Helpful Report

Thanks, Samanta!

“I ordered mats for a Mercedes sedan. The delivery was quick and the mats were an exact match. The mats cover the entire original equipment carpet mats, providing protection. Price was great.”

Helpful Report

We're so happy to hear it, Harlan! Thank you!

“Liked the fact that the mat was clear. Was cut a quarter inch too long and now the ends from being rolled up for packaging won't lay flat, despite trying to heat it to flatten it. Could have been nice, but not quite what I expected. I may have to start over to resurface my tabletop and wasted a bit of money.”

Helpful Report

Hi Marc, We're so sorry to hear you are unhappy with your order. As a customer-centric company, that's certainly not what we want! That said, it does look like we reached out to you a few times to assist, but were unable to reach you. Of course, if you are interested in further assistance, we welcome you to reach out! You can reach our stellar Support Team at Support@ExactMats.com. Thanks!

“Great quality. Fits perfectly in the car. Price was half what the dealership was charging.”

Helpful Report

Thank you, David! We hope you enjoy for years to come!

“Terrible. It sank into the carpet where the chair's wheels are so I can't move the chair, which is why I bought it in the first place.”

Helpful Report

Hi Benjamin, We're so sorry to hear you are not happy with your ExactMats/ExactMade product. As a customer-centric company, we truly care about our customers' experiences, so this is certainly not what we want! Taking a look at your order, it looks like you purchased our regular Riverstone material. From your review, it sounds like you were intending to use it as a chair mat on carpeting. Unfortunately, this is not something we recommend for our product as the material is less rigid than those intended for chair mat use on carpeting. Our regular Riverstone and Crystal materials (with no cleats) are great options for hard floors, but we do not recommend any of our materials for use on carpeting, especially underneath desk chairs, due to the issue you're experiencing. There are a few places we mention this on our website but we will definitely take your feedback into account and consider where else we may be able to offer this information on our website. We apologize for the inconvenience.

“This is my 4th set of Exactmats and they fit every car perfectly. I have always been very happy with Exactmats.”

Helpful Report

Thanks so much, Dennis! We're glad you had a great experience and we look forward to working with you again in the future!

“The mats I ordered fit perfect and were reasonably priced.”

Helpful Report

Thanks, Richard. We're so happy to hear you're liking your new mats!

“It's doing fine however my footwear has to have a Griff on the bottom or the mats can be slippery.”

Helpful Report

Hi Debbie, Thank you for your review. We're so sorry to hear our product did not meet expectations! That's certainly not what we want. However, we are a bit unsure as to what the issue is exactly, so we welcome you to reach out to our support team so that we may assist. Thanks and have a great day!

“always customer service and quality top 5/5”

Helpful Report

Thank you, Elie!

“Thanks ExactMats for a realistically priced quality alternative. These mats are actually a nicer alternative and do look like luxury upgrades to the factory mats. They fit perfectly and installed in no time. A “better” way to protect my cars floor & trunk this winter.”

Helpful Report

Thanks, Ron! We're glad you love them!

“One of the BEST purchases you can make. Absolutely perfect in our 2023 Hyundai Palasaides. The fit perfect and grip so well it's like they are on permanetly. But easy to remove to wash. Just perfect.”

Helpful Report

Thank you so much, Vickie! We're so glad to have been able to assist. We hope you enjoy!

“Great product. Even better value”

Helpful Report

Thanks, Josep!

“The clear mats I ordered fit perfectly over the carpeted floor mats that came with my Genesis GV60. They are secure and protect my light colored carpet without being intrusive. Exactly what I wanted!”

Helpful Report

Thanks for sharing - we're so glad to hear it!

“Our mats came at the estimated time and the mats fits perfectly, mats are of good quality”

Helpful Report

Thanks so much!

“The mats fit my 2001 Corvette Z06 like factory. I wanted clear mats that would allow you to see factory floor mats in car.”

Helpful Report

We're glad they're working out for you, Brian! Thank you!

“The mats fit very well and are nice and thick. The only thing I didn't like about them is that they were dense, and you couldn't see, the color of the carpeting on the floor. It looks like I have plastic on the floor.”

Helpful Report

Thank you for your review of our auto mats, Christine. Our vinyl mats are more durable than the average mat, so naturally, it is thicker, too. They are not only designed to protect, but are also designed to work for anyone's vehicle, regardless of whether it's older and more damaged, or brand new and pristine. The pattern allows you to see through to the OEM mat below, and it also has a texture, which adds a unique visual appeal, traction, and camouflaging for those with damaged OEM mats. Additionally, the weight, and added grippers (which adds to the thickness), aid in ensuring the mat stays put. We hope this helps to explain the thickness and reassures you that it's there for a reason - to protect your vehicle as best as possible. :)

“They are both perfect! Love them”

Helpful Report

Thank you, Gail!

ExactMats is rated 4.8 based on 1,985 reviews