ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.80

4.8 Rating 1,965 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Just what we were lookng for. Our dining table has slots in it and things were getting in these slots, food, crumbs,etc. This mat was the perfect solution. Only thing I don't like is that the edges are a little bit sharp, so it's not to comfortable to rest your arms on the table.”

Helpful Report

Thank you, Mark! We're so glad you're enjoying your new table protector!

“10/10 quality in both customer service and quality of product. I wish you the best of luck in what I'm guessing is a small or closely held business!”

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Thank you so much for sharing your experience with us, Katherine!

“Perfect fit !!!!”

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Thank you, Pat!

“Bought over 50 set since 2021 , best quality and customer service”

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Thank you, Elie!

“I’ve been a customer for many years now. Always satisfied with the products.”

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Thank you, Christine!

“Mats look really good. Would have liked the edges finished but they do lookngood”

Helpful Report

Thanks, Hymand, for your review. It sounds like you may have expected the edges to be finished differently than they are. Our products are designed to be super low-profile but, of course, we always welcome feedback! If there is any further info you'd like to share on this topic, please feel free to send it to our Support Team at Support@ExactMats.com

“The clear trunk mat is just what I wanted.”

Helpful Report

We're so glad to hear it! Enjoy :)

“I'm satisfied with the product. Costly to have it shipped to Canada, but I didn't want to take the time to see if I could get the same or a similar product elsewhere.”

Helpful Report

Thank you, Alex. We wish the cost to ship internationally was less expensive, but we're glad you received the product and are enjoying it!

“Happy with fit but I wish the mat was a little thicker.”

Helpful Report

Hi Michelle, We're so sorry to hear you are unhappy with the fit. As a customer-centric company that specializes in perfect-fitting products, that's certainly not what we want! That said, we did attempt to reach out a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

“Prompt service and communication, mat delivered quickly. Perfect fit and quality”

Helpful Report

Thank you so much!

“Perfect fit for my Nissian 12 passenger van! I would highly recommend these mats!”

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Thank you, Peggy!

“I ordered three mats for desks as glass was prohibitively expensive. The mats arrived in a timely fashion and were easy to cut to the perfect size.”

Helpful Report

Thank you, Jo! We're glad we could help.

“Excellent customer service and the mat came out perfect. Was so thrilled that they got my desk shape correct. It’s of a great quality and the price was reasonable. I highly recommend this to cover a desk.”

Helpful Report

Your desk looks amazing, Jane. Thank you so much for sharing!

“Looks very cheap on our kitchen table. I don't think these types of mats are good on dark wood. There is too much of a contrast. It also reflects that light very weird. Since it's custom sized, it's not returnable which is a huge bummer. I also can't submit photos because this website is so slow to upload them.”

Helpful Report

We're very sorry to hear that you are unhappy with your product. While we advertise this product as glass-like and reflective, we do understand that our Crystal product isn't the perfect fit for every surface type. It looks like you've already spoken with our Support Team, who resolved the issue. We're glad we were able to assist.

“I bought the clear floor mats for my 2016 Acura RDX. Very sturdy, fit perfect, and stylish!”

Helpful Report

Thank you, Tina!

“Fast and easy”

Helpful Report

Thank you, Thaddeus!

“Unfortunately the cut was shy on one end and long on the other from my requested measurements by about 1/8”. While not exact, it’s not far off enough to be worth the trouble of sending it back. Looks great on the table for the most part, though.”

Helpful Report

Thanks, Landen, for your review. We're so sorry if there were any misunderstandings regarding the custom order you purchased. We strive to make every order to the exact specifications provided. However, there are times where you may notice a slight variance (up to 1/8" on any given dimension when centered to the surface it's designed for). However, if you ever notice any of your orders have a larger variance, we welcome you to reach out to our Support Team for assistance as we do offer a 1/8" guarantee. It sounds like your order meets that guarantee, but if you do not believe so, we welcome you to reach out to us. Here's our FAQ which has a bit more info on this: https://rb.gy/7ix5r2 It looks like we reached out to you a few times to see if we could help, but unfortunately, were unable to reach you. That said, our Support Team is ready to assist should you require it - you can reach them at Support@ExactMats.com. Thanks!

“We love our mats! Very good quality!”

Helpful Report

Thank you, Annette! We're so glad!

“Great. Love them. They fit perfectly😁”

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Thanks, Manila!

“Very pleased, workmanship was great. Really appreciate Katie's help and also providing a replacement mat for free even though we made the mistake in the order specifications.”

ExactMats 5 star review on 14th August 2024

Helpful Report

Thank you, Sean! Your table looks fantastic. Here's to keeping it free and clear of damage for years to come!

ExactMats is rated 4.8 based on 1,965 reviews