ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,993 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It looks great and it is just what we needed for under our bike trainers. We wanted to protect the white tiled floor from the dirt that fly off the chain. At first, the mat had a very strong toxic like smell when we took it out of the box. After leaving it outside for 18 hours to out gas it was fine to bring inside again. But the initial smell - even being exposed to it for a few minutes- made my throat irritated and I was having shortness of breath the remaining of the day. Highly recommend to air it out!”

Helpful Report

What a great use case, thanks for sharing! In regards to an odors, we'd like to clarify what it is you may be experiencing. First, our products are specially formulated to be 100% free of BPAs and Phthalates, so unlike many other mats, our product typically do not produce very much odor at all. People with olfactory sensitivity may pick up scents similar to that of a newly opened shower curtain or beach ball (this is harmless offgassing, not to be confused with harmful outgassing). Typically, any lingering scents trapped inside the box during transit will dissipate within a few hours, but can be shorter or faster, depending on temperatures.

“Perfect cutting of the measurements I submitted. The plastic was not as rigid as I expected.”

Helpful Report

Thanks, Dale! We're glad you're happy with your order!

“""”

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Thank you for your review, Frederic!

“Love my mat! Really protects my table. No more scratches. Be careful measuring and allow for angled beveled corners of the table. Mine was a little too large because I didn’t take that into account”

Helpful Report

We're so glad to hear it, Sheryl. Thank you so much for sharing!

“Quality automotive mats, Look great in my SUV Fit like a glove and excellent delivery time. All I can say I would definitely buy from this company Again”

Helpful Report

Thank you, Michael! We're glad we could help!

“ordering and delivery were perfect... material is too shinny for most survices”

Helpful Report

Hi Deana, We're so sorry to hear you are unhappy with the shine on our product. Because we have a few products, each with a different finish, thickness, and use case, it's possible the wrong finish was selected for your use case. That said, we attempted to contact you a few times to see if we could assist, but were unable to reach you. We would love to hear from you and welcome you to reach out to us at Support@Exactmats.com if you need any help!

“Perfect fit and stays in place. I love them!!”

Helpful Report

Thanks, Michelle! We're so happy you love your new auto mats! We hope you enjoy.

“Have been an ExactMats customer for a long time and have always been pleased with their products.”

Helpful Report

Thank you, Ronald!

“Given the cost I would expect close to perfection. Several of the eight corners (I ordered two mats) were not straight and measurements were not as close as they should be for a custom product. Disappointed”

Helpful Report

Thank you, Heather, for your review. We're sorry to hear your corners weren't exactly as expected. That's certainly not what we want! That said, we welcome you to reach out to our Support Team should you require assistance in diagnosing / resolving any potential issues. You can reach them at Support@ExactMats.com Thank you!

“The mat is well made, heavy, and fits perfectly. The only reason I have not rated it 5 stars is that I am uncertain about the design. I've owned many of these mats for vehicles ranging from a Mercedes S-Class to a Ford Bronco II. One design of these mats is to have raised edges so that the mat is, essentially, a tray that will hold spills, melted snow etc. The more common design is for the mat to have a pattern of indentations or pockets to hold spills etc. The ExactMat has a pattern of raised dimples. The problem with the "tray" design is that objects will slide around as the mats are hard and slick. The problem with the "pocket" design is that they are hard to clean. Usually, you have to pull them from the trunk and hose them off. The problem with the ExactMat is that it will not hold spills. If you live in snow country and will be putting wet boots or gear in the trunk, don't buy the ExactMat. As I live in Florida and to not expect to be carrying liquids in the trunk that might spill, I expect that I will be very happy with the "dimpled" mat as it will easy to vacuum up the grass and dirt from my golf shoes in comparison with a "pocket" mat.”

Helpful Report

Thank you for your review, Dale! Our products certainly are different from the other products you mentioned, however, we do want to mention that, although they may not catch a 32 ounce soda spill like some tray designs can, our auto mats do retain a bit of liquid by pooling. We think you'll notice how great it works right away and we hope you enjoy for years to come!

“Exact mats always gets it right. I have purchased their mats for yesrs. Great product.”

Helpful Report

Thank you, Alberto, for trusting us to keep your vehicle clean and damage-free!

“They were the perfect fit, well made, and look great. So much nicer than the Nissan original ones.”

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Thank you, Timothy!

“I ordered the ExactMats for my new Lexus RX 450 H+. They are a perfect fit & am very pleased with the quality!”

Helpful Report

Thanks, Aparna!

“I sent a diagram to them and within 48 hours they responded that they couldn’t make my mat according to my diagram, but offered an immediate solution to send me an exact mat that I could cut to fit for my project. I ordered it and in 4 days it arrived. My customer experience was excellent. If I need another mat I would definitely use Exactmats again.”

Helpful Report

Thank you! We're so glad you are happy with the end result!

“The size is exactly right. The mats have flattened out as expected. I'm not sure if I should have ordered the "non-textured" kind so that the woodwork would be more visible, but the ones I have are protecting the tables they are on, so I cannot complain.”

Helpful Report

Thank you, Reed! We're glad you're happy with your new mat!

“Fits perfectly!”

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We're so glad to hear it!

“Just amazing!”

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Thank you!

“Great support, responsive, detailed, and clear communication.”

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Thank you so much, Noel!

“Quality mats with a perfect fit.”

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Thank you!

“I do not care for this mat. It does not look very good.”

Helpful Report

Hi Kelvin, We're so sorry to hear you are unhappy with the your order. As a customer-centric company, that's certainly not what we want! That said, we did attempt to contact you a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

ExactMats is rated 4.8 based on 1,993 reviews