ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,034 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank Ellie S. once again for all her help in making sure I ordered the correct size we needed for our kitchen island. When we received it and placed it on the island it almost looks like glass, that shows the quality in the product. We are very happy with our purchase. We would most certainly refer anyone to Ellie in the future. Thank you again for all your help.”

Helpful Report

Thank you so much, Debra! We're so glad we were able to assist in creating the perfect protector for you and we look forward to working with you again! Enjoy :)

“I love the look of this. It looks nice and keeps wood table tops looking good. We got 80mil crystal. It looks like glass. After about 2 days of use, I do see very faint rings. I don't recall putting anything hot on it, but something to be mindful of. I will be ordering another one.”

Helpful Report

Thank you, Tara, for your review. Should you need any assistance, please don't hesitate to reach out to our Support Team (Support@ExactMats.com). Thanks!

“A little thicker and stiffer than I expected but very durable. And even the Riverstone is highly transparent, letting the color of the wood show through. I imagine the clear is all but invisible.”

Helpful Report

Thank you, Gary!

“Great mats, and even greater customer service. If for any reason there is an issue with your mats they will work with you to make it right.”

Helpful Report

Thank you so much for your 5-star review. We're so glad we were able to assist! We hope you enjoy!

“With very few quality products like this one on the market, I wasn’t sure what to expect with my order. I was pleasantly surprised! I bought a clear vinyl piece to protect my dining room table. The measurements are almost exact to what I measured, maybe slightly larger by the smallest fraction of an inch, but I think that serves better for the table in terms of protecting the edges. It really mimics a piece of glass, for a fraction of the price. I did buy a vinyl cleaner for it, only because when I cleaned it according to the instructions, some streaks were left behind. But after some vinyl cleaner and leaving it out to flatten over time, I’m very satisfied with my purchase, and even more satisfied with what I got for the price! Would definitely order from the company again.”

Helpful Report

Thank you, Erica! We're glad you're enjoying your mat and have found a cleaner that works well for your needs. Thank you for sharing! We hope you enjoy your new mat!

“Purchased two sizes for a dining room table with leaves. One had a few blemishes and was slightly long. Contacted them and a replacement was recieved (thanks Katie). The mats came rolled up and the slight curl memory was gone in a day. LOVE the table protection. Mats stay in place and are easy to clean. Glad I bought them.”

Helpful Report

Thank you for sharing your experience! We're so glad Katie was able to resolve the issue for you. Thanks for allowing us to help protect your surfaces!

“The mat is very nice. It's just too expensive for what it is.”

Helpful Report

Thank you, Jacquelyn, for your review. We've forwarded your feedback to our Leadership Team.

“After years of settling for ugly/flimsy drawer mats, I needed an upgrade, and I'm so glad I found ExactMats. My new mats are beautiful, sturdy and perfectly fit to the dimensions of my drawers and cabinets. I was very impressed with the reasonable price, and the speed of creation and delivery, and the customer service (thanks Ellie - who caught one of my measurement mistakes).”

Helpful Report

Thank you so much, Micah! We're so glad you had a 5-star experience and we look forward to working with you again!

“These are excellent. Clear as can be, thick enough to be tough, but still flexible and soft enough that they don't slide around or feel uncomfortable to use at the table. I needed these to protect our dining table from our young children, and they do the job while showing off the beauty of the wood table itself. I love them! My only feedback is that I wish these had been delivered packed flat instead of rolled up - I did have to stack them and put lots of weight on top of them for the day to be able to get them to flatten out. But they did eventually flatten out!”

Helpful Report

Thank you so much for your 5-star review! We're glad you like your new place mats. We have also forwarded your feedback to our Leadership Team. Thanks again!

“Very clear and a nice thickness. I ordered one for my office desk that has cut corners and I do not think I measured correctly, because it is cut too short but still works great. I ordered two for my end tables at home and they are a perfect fit”

Helpful Report

Thanks, Lynne! We're glad to hear you're loving your new mats!

“Love the quality and look of the clear pebbled mat.”

Helpful Report

Thanks, Bobbie!

“Customer service is excellent”

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Thanks, Howard! We're so glad we could assist!

“Nice quality product, quick shipping and decent price for a custom mat. Took a few days to lay completely flat but no big deal. Good customer service”

Helpful Report

Thank you, Robert! So glad you're enjoying your new, custom mat!

“It took awhile to install them. After a few tries, perfect fit. Thank you.”

Helpful Report

Thank you for your review. We're so glad you're happy with your new auto mats!

“The ExactMat we purchased for our oval shaped dining room table fit perfectly. We were amazed. It looked like glass, at first. My only question is what is the max temp that this ExactMat will take without leaving a mark. My husband put his coffee cup on it and I can now see the round spot on the ExactMat where he put the cup. I also have a spot where I sit that was left there after I heated something up on a plate in the microwave and put it on the ExactMat. That is the only reason I did not give a 5 star rating. I thought it was a tougher material than that. Is there any way to remove these blemishes from the ExactMat? I look forward to hearing your response. Since my initial review, Katie in CSD has been working with me to help resolve the issue. I have changed my rating from 4* to 5* because of her outstanding resolve to make sure I was satisfied with our final resolution. My only advice would be to make sure and put a pot holder down before putting anything hot on a crystal mat finish. If you prefer not to do this, then you should purchase the Riverston e finish instead.”

Helpful Report

Thank you so much for your review. We're so glad Katie was able to assist and we hope you enjoy your table protector for years to come!

“Quick shipment of my order and although the mats did not fit the return and refund was easy. Tracing paper being sent so I can get correct size. Katie who helped me was excellent”

Helpful Report

Thanks, John! So glad we could assist.

“I was expecting the acrylic to be hard and was surprised that came in a roll. It flattened well overnight with a few books and other weights on it. The advantages: acryllic is clearer than glass and isn't heavy yet it's durable and will never break.”

Helpful Report

Thank you Katherine! So glad you are enjoying your new virgin vinyl desk cover!

“Product lives up to the name! I ordered a mat with a 1/16” difference and it fit perfect, no uneven lines or anything. Product is good quality as well and I feel confident in protecting my furniture. Shipping was expensive though, and I wouldn’t mind waiting longer in shipping in times if it meant it could be cheaper, however, if you live in a rural/small area like me, then it’s worth investing. I’ll most likely be buying another in the future!”

Helpful Report

Thank you for your review! We're so glad you're enjoying the product. Regarding shipping: we'd like to clarify that we do offer free shipping on orders of a certain value or more (currently, orders of $120+ in the lower 48 states receive 100% free standard shipping. Looking at your order, we can see the order did not qualify for free shipping. Additionally, it looks like 2 day shipping (an upgradable shipping option) was selected, which does typically come at a higher carrier cost. This accounts for the higher shipping costs in general. We hope this makes sense, but if you have any questions, we welcome you to reach out to our Support Team for assistance! :) Have a great day!

“Ordering was a breeze. My exactmat shipped on time perfect before the holidays. Happy with the quality had no problems with the corners curling in it doesn’t slide around which I love. It’s heavy duty definitely something I was looking for that will protect my dining table for years to come.”

Helpful Report

Thank you so much for sharing, Jennifer! We're so glad we could help protect your table, just in time for the holidays!

“After researching table liners, I still had some questions and emailed ExactMats support. I was lucky enough to correspond with Katie who is a SUPERSTAR. She was patient with me and gave me all the info I needed to make my choiice. The website is well laid out, attractive and user friendly. Odering is quick and easy. The shipment was quick considering mine was a custom size. The liner arrived quickly and fit perfectly. Perfectly. The Riverstone frost is nice and thick while still looking pretty on my table. The quality is just fantastic. There was no odor and there was no curl the following morning. If I had more tables, I would absolutely order more of these excellent products from this great company.”

Helpful Report

Thank you, Karen Marie! We're so happy to hear you had a great experience and we look forward to assisting you again in the future. We hope you enjoy! Happy Holidays!

ExactMats is rated 4.8 based on 2,034 reviews