ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,988 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong mats were sent originally but you sent the right ones out very quickly thank you for the good service”

Helpful Report

Thanks so much, Phillip, for allowing us to resolve the issue and for rating us 5-stars! Enjoy your mats!

“Just what I was looking for. Now I can keep my mats looking new & clean with the clear mats. They fit perfect and they make look your car neat. I recommend it 100%. You won’t regret it.”

Helpful Report

Hi Luis, Thank you so much for your 5-star review. We're happy you love your new auto mats and that we could assist in keeping your vehicle clean and protected for years to come. Thanks again and have a great day!

“TOOK A LONG TIME TO GET MY PRODUCT”

Helpful Report

Hi Vitaly, We are so sorry to hear your order took longer than expected to arrive. Normally, we do produce and ship very quickly. However, we'd like to clarify that, due to national supply chain issues, we did experience a temporary backorder for some of our products recently. However, all related orders were placed on a priority list and were fulfilled as quickly as possible. Notices were posted on each product affected, but it sounds like you may not have seen it, so we'll pass feedback over to our web team regarding this as we definitely want to ensure our customers are seeing our notices. We hope this information is helpful. Once again, we're very sorry for the inconvenience this may have caused. Have a great day!

“Perfect fit for my car. New mats look great; thanks.”

Helpful Report

Thanks so much, Kevin! We're so glad you love your mats. Enjoy!

“Great mats, they cover my MB mats with an exact fit, keeping them clean, yet able to see them, enhancing the beauty of my floor mats.”

Helpful Report

Thank you so much, Paul, for your 5-star review! We're so glad to hear you're enjoying them. Have a great day!

“The quality of the mats is good, I ordered the clear ones because I couldn't find the exact blue to match the interior of my GV80. My only problem was the order took a little long, because the material was out of stock.”

Helpful Report

Thank you so much for leaving us a review. We're so glad you like your new clear auto mats. In regards to the delay, we are so sorry to hear your order took longer than expected to arrive. Normally, we do produce and ship very quickly. However, we'd like to clarify that, due to national supply chain issues, we did experience a temporary backorder for some of our products recently. However, all related orders were placed on a priority list and were fulfilled as quickly as possible. Notices were posted on each product affected, but it sounds like you may not have seen it, so we'll pass feedback over to our web team regarding this as we definitely want to ensure our customers are seeing our notices. We hope this information is helpful. Once again, we're very sorry for the inconvenience this may have caused. Have a great day!

“Excellent quality and fit exact. Thank you for the quick turn around on my orders.”

Helpful Report

We're so glad to hear it - thank you and enjoy!

“Excellent quality, perfect fit. Very efficient processing of order. Fast delivery. Highly recommend!”

Helpful Report

Thank you, Hans, for your 5-star review! Were very happy your mats arrived in a timely manner, and that you love your order! Thanks again, Hans. Enjoy!

“Received these mats rather quickly after ordering! Great quality, easily snapped into the locks for the original floor mats and laid nicely! Was leery buying for our 2022 Kia but perfect fit!”

Helpful Report

Thank you so much, Michael, for rating us 5-stars! We sincerely appreciate it and are glad to hear you love your mats! P.S., if you like our auto mats, you're sure to love our clear, perfect-fitting shelf and drawer liners! Just like our mats, our liners are precision-cut to protect your shelves, cabinets, and drawers stealthily and with ease. They're nearly invisible and have all sorts of great features like FDA-Compliance, BPA/Phthalate-Free, and more! If you'd like to give our solution a try or have any questions, please don't hesitate to reach back out to us at support@exactmats.com. Thanks and have a great day! Enjoy!

“I recently had my kitchen painted and to protect the new paint I ordered over 40 shelf and drawer liners. Exactmats took my order and all the mats fit perfectly!!! Also, they labeled each according to my description making it so easy to find the right mat for each cabinet. I highly recommend Exactmats and I would use them again in a heartbeat!”

Helpful Report

Thank you so much, Mary, and thanks for the 5-star rating! We're elated to hear how much you love your shelf and drawer liners. :) Thanks again! Should you ever need to protect anything else, such as furniture or your vehicle, we're here to help. Enjoy!

“Love my mats. fit perfectly. Made in the USA and was a fast ship. What more could a girl want.”

Helpful Report

Thanks so much, Marie, for rating us 5-stars and for your stellar review! We're so glad you love your mats!

“the measurements were good. it's on the thin side, not sure if that is a plus or minus. am i happy with it? kind of. water does get underneath, so am constantly lifting it up to wipe under. so basically that did not resolve my issue or what i needed. easy to clean? yes. overall i guess it will have to do for now. it's an individual thing here. i may not be totally happy but i am only one person, only you can decide for yourself if this is something you could use/want etc. would i order more? maybe. it would depend on where. knowing more about the product and placement of current spot, will think twice about the next area.”

Helpful Report

Hi Frankie, Thanks so much for leaving a review - we sincerely appreciate it. Unfortunately, in reading your review, we are not exactly sure what your intended use was or where exactly this was placed. This is very important as each finish and product we offer has different properties and thicknesses, so they will achieve different things. Of course, if you would like to chat about it, we welcome you to reach out to us via email at Support@exactmats.com, or via phone. Likewise, if/when you're ready to order more, just give us a call - we're happy to give you tips and tricks on ordering our products, the best use-cases for each, and more! Thanks so much, Frankie! Have a great day.

“Great product”

Helpful Report

Thanks, Khurram, for rating us 5-stars. We hope you enjoy your order!

“I am very satisfied! The mat is the perfect fit and great quality!!”

Helpful Report

Thanks so much for your great 5-star review. We're so glad we were able to assist. Enjoy your mats! :)

“Fits perfect!”

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We're happy to hear that, Kenneth - thanks so much!

“I got the refund. Thanks.”

Helpful Report

Thanks for your feedback, Melanie!

“They fit almost perfectly. The only improvement we can suggest would be raised edges to contain rain and snow melt”

Helpful Report

Hi Tara, Thanks so much for rating us 4-stars, and for your feedback. To clarify, our mats do not have edges/lips by design. The reason for this is that most of our customers prefer a more minimalistic design, one which protects against everyday dirt and grime. However, we will definitely forward your feedback to our leadership team! On a related note, you mention your mats almost fit perfectly. If you are noticing any actual fitment issues, please don't hesitate to reach out to our support team at Support@exactmats.com for assistance. We want to make sure your mat is a perfect fit! Thanks again!

“Good fit. Mats look better than factory-provided ones. Very fast shipping, even over holidays.”

Helpful Report

Thanks so much, Daina. We're so glad you love your mats and that they arrived quickly! Enjoy... and Happy New Year!

“price was good got them in short time they fit my car good”

Helpful Report

Thanks for rating us 5-stars! Enjoy your mats!

“Mats fit my Jeep Wagoneer so nice. They hare easy to clean and I have gotten so many compliments. I will order again.”

Helpful Report

We're so glad to hear it, Rashidah! And thanks for rating us 5-stars! If you are also looking for custom-made, clear protection for your other surfaces, such as cabinets, shelves, and drawers, we have a solution for you: ExactMats Home & Office. All liners are made exactly to spec (length x width) and have the option of rounded or hard corners, making these liners the perfect fit, every time. If you'd like any information about this product line, just let us know! We're happy to help. Thanks again! Have a great day!

ExactMats is rated 4.8 based on 1,988 reviews