ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katie Slaughter is the BEST! ExactMats is fortunate to have someone who is such a positive representative of your product and solutions. She has been a tremendous help to me as a first time customer. And definitely will be returning for repeat business.”

Helpful Report

Thank you, John! We couldn't agree more - Katie rocks! We're so glad she was able to assist you. Have a great day!

“The dimensions were exact, the vinyl crystal clear, very easy to clean up on dining room table. Vinyl off-gassing was a little stinky at first.”

Helpful Report

Thank you, Winifred! We're so happy to hear you're enjoying your new mats. We're sure the vinyl scent has worn off, but if you have any further issues, please don't hesitate to reach out. Thanks!

“First time using ExactMats. I was looking for better alternative than the basic cabinet liners. Follow the instructions they give about organizing your measurements. It will help when you unpack and start placing them. They are great quality and look great in our drawers and cabinets.”

Helpful Report

Thank you for your 5-star review. We're so happy to hear you had a great experience and that you love the contents of your order. We couldn't be happier. :) Should you ever need anything else in the ways of surface protection, just let us know - we're here to help! Have a great day!

“Very pleased. Size just right.”

Helpful Report

Thank you, Martha, for sharing your 5-star experience! We're so glad we could get you squared away. Enjoy!

“I ordered first the cargo mat for the back of my 2022 PlugIn Hybrid Niro Kia. Then I ordered mats for the four seating positions. All were perfectly cut to fit the unique pattern of my Niro. Thank you EXACTMATS.”

Helpful Report

Thank you, Frank!

“My table mat came quickly and was of excellent quality, however, arrived just a bit too short. The ExactMats team was easy to reach and quick to respond and very courteous and professional. I was sent a replacement mat in no time. I will recommend ExactMats.”

Helpful Report

Thank you, Karen, for sharing your 5-star experience! We're so glad we could get you squared away. Enjoy!

“Love them! We are moving into our last forever home and I am not a spring chicken! Measuring was so much easier than cutting paper and installing on hands and knees etc. I still have more to order soon! Why anyone would not love these is beyond me! Yes they are a little on the pricy side but upside this will me m last ever drawer liners A Big plus they can be removed cleaned and put back. if I want to had cute paper later in I just slip out my exact mat sit on paper cut them put under the mat. Easy Peasy for this old gal ! ! !”

Helpful Report

Thank you, Terri, for sharing your 5-star experience with our products! We're so glad we could help. Have a great day!

“nice to have a company that can customize a clear mat for you to protect a laundry room shelf from bleach and detergent. I use it on the top of side table since black top scratches easily. You can't see it. I get the thinnest size.”

Helpful Report

Thank you so much for sharing your 5-star experience! We're so glad we could help and that you're enjoying your order. Have a great day!

“Had a small issue with the dimensions of my order. Without hesitation, they shipped a new mat out before I could even return my existing one. Their customer service was outstanding! I am happy with their products and will be buying from them again.”

Helpful Report

Thanks so much, Keith, for your 5-star review! We're so glad we were able to assist. Enjoy!

“Exceptional customer service. When product arrived, it fit perfectly. I would highly recommend.”

Helpful Report

Thank you for rating your experience 5-stars. We're so glad we could help! Have a great day!

“Great product, exactly as advertised. Customer service is prompt, professional, and thorough. Shipments arrived quickly, well packaged, and with helpful instructions. Highly recommend this product!”

Helpful Report

Thank you, Madeline, for leaving a 5-star review. We're so happy to hear you had a great experience and that you love the contents of your order. We couldn't be happier. :) Should you ever need anything else in the ways of surface protection, just let us know - we're here to help! Have a great day!

“We purchased our Dining Room Table in 2019, within a year we had to have the top replaced as it was chipping. Have had a tablecloth on it ever since. Finding and purchasing the Exactmat was the best thing I have ever done. I actually am able to see my table & it is well protected. Thank you so much.”

Helpful Report

Thanks, Debra. We're so glad to hear you're enjoying your new table protector. Here's to a keeping your table clean and clear of damage for years to come!

“Size and fit was dead on.”

Helpful Report

We're so glad to hear it, George. Thank you!

“We're really happy with the ExactMats in our new bathroom vanity drawers and cabinets. They blend in perfectly. Don't even know they're there. Will probably be ordering more!”

Helpful Report

Thanks, Dominic. We're so happy to hear you had a 5-star experience. Enjoy!

“Mats we’re not what I thought, did not fit accurately”

Helpful Report

Hi Larry, We're sorry to hear you are unhappy with your mats. That's definitely not what we want! Reviewing your Support Ticket, it looks like we reached out to assist and offered to make some tweaks to your mats but you preferred to keep the existing mats. That said, based on the photos you sent, the mats look like they do fit really well! Just to clarify, our mats are meant to either replace your existing mats (replacement), or go over your existing mats (overlay), so they are made to a specific shape/size that most closely matches the area you are looking to protect. If they are made too large or too small, the coverage would change, but they wouldn't fit as well or look as nice. We hope this clears things up, but if you have any questions, we welcome you to reach out to our Support Team for further assistance. Thanks and have a great day!

“Very pleased with the quality of the mats. The fit perfect. They look great. I couldn’t be any happier.”

Helpful Report

Thank you, Ted! Enjoy :)

“Last year I inquired about clear mats for my 2023 Genesis GV60; at the time it was not available. The customer service rep and production manager went above and beyond. They were responsive and procured the exact measurements for my floor mats. They let me know as soon as it was available for ordering... the clear mats look amazing! They look great over my light-colored carpeted floor mats. Nice quality and the fit is perfect!”

ExactMats 5 star review on 27th January 2023

Helpful Report

We're so glad we were able to assist! Here's to keeping your vehicle's flooring looking and feeling pristine for years to come!

“We needed something for a home office desktop and found the perfect solution at ExactMats. The fit is perfect and the order experience was seamless. I would recommend them to anyone.”

Helpful Report

Thanks, Charles! We hope you enjoy for years to come!

“Sizing was a little off with our first order but customer service did a great job getting another replacement shipped out to us quickly. The quality of the mat is great!”

Helpful Report

Thanks, Samantha. We're so glad we could assist!

“Love the Exact mat. I purchased the mat to put on our coffee table because we eat on it every day. Had a couple of crease marks on it and I called the company. They sent me another mat. Great company to do business with.”

Helpful Report

Thank you and enjoy!

ExactMats is rated 4.8 based on 1,986 reviews