ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,036 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 18th March 2025

125

Anonymous

Anonymous // 01/01/2019

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“These Mats fit far better than any other mat. If you want a perfect mat that protects your logos,lettering, coloring but let's you see through with out damaging the original carpet. You must order these.”

Helpful Report

We're so glad to hear it, Dave. Thank you!

“Love these mats”

Helpful Report

Thank you, Jill!

“A little disappointed. The mats were not perfect fit for my 2023 Silverado 2500 as advertised. After paying that much, I was expecting a better fit product. I had to cut them to make them fit properly in my truck. Quality of the product is good. Attention of detail is very important to me and that’s why I am kind of disappointed.”

Helpful Report

Thank you for your review, Jose. We're really sorry to hear your mats did not fit as expected. As a customer-focused company that specializes in custom/exact fit, that's certainly not what we want. It looks like our Support Team reached out to you to get photos, and to assist in diagnosing the issue, and after reviewing the photos you sent, it appears you have 3rd party mats you were looking to cover, which is not what our mats are meant to match identically. 3rd party mat makers do not always use the same measurements or patterns as the OEM floor mats, which is what our mat measurements are based off of. That said, because our clear mats are made to fit perfectly over existing OEM floor mats, not 3rd party mats, this is why the fit was not exact. Under normal circumstances, when the incorrect automotive mat set is purchased, we offer options such as returns and exchanges. However, once a custom mat is altered, we are no longer able to provide such options. We hope your hand-altering worked well for you, but if it did not, and you're interested in a new set of mats that fit your 3rd party mats exactly you, we would be happy to help you with that, as well as a discount on the replacement order. Thank you and have a great day!

“My wife cannot say enough good things about the ExactMats. It really makes the interior shine compared to me having towels on the floor. The ordering of the mats was easy and all went well. They were the exact shape of the OEM mats. The flexibility was just right not too hard and stiff. Thank you”

Helpful Report

Thank you so much, Brant! We're so glad to hear your wife is enjoying her auto mat set!

“not worth the price”

Helpful Report

We're so sorry to hear you were not happy with your order! Should you believe we were in error in any way, or you would like to provide us more feedback on your experience, we encourage you to reach out to our support team at Support@Exactmats.com. Thank you in advance!

“Each item I ordered is perfect. I am most pleased with my entire experience and purchase with ExactMats. Company name is PERFECT; thank you!”

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Thank you so much, Lani!

“every mat was cut about 1/8 inch too long.”

Helpful Report

Thank you for your review. We're sorry to hear your mats were not identical to your measurements. That's certainly not what we want! That said, there are a few reasons this can happen. Here's a bit more info: https://t.ly/ccXbf That said, if you believe we were in error, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance.

“No doubt expensive, but worth every penny!”

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Thank you for your 5-star review! We're so glad to hear you're loving your order!

“The order is what I expected but the mat it self scratches really easily. I’ve had it for just a couple weeks and can see swirl marks from normal cleaning with a kitchen cloth.”

Helpful Report

Thanks for your review, JC. We're sorry to hear your material is scratching easily. That's not typical and something we'd want to address. That said, this product is meant to protect surfaces, so if you are seeing scratches, it actually gives you a good idea of how it's protecting. :) ie: without the protector, the surface itself may have scratches in it. That said, we completely understand why having a product with a scratch in it is not ideal, so if you have any questions or would like assistance related to the scratches, please reach out to our Support Team for assistance (Support@Exactmats.com). Thanks!

“Your mats are absolutely beautiful, it adds style and class to my car. Also fits perfectly, just like the name ExactMats. Thank you”

Helpful Report

Thank you so much! We sincerely appreciate it. Enjoy!

“Great. Fit better than my original custom mats. First impression, the Exactmats were too big. Tried them and "lo and behold", they were great. Go USA!”

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Thank you, Elaine!

“Love the concept for my kitchen table . The mat stays in place. No more tablecloths!”

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Thanks, Deborah! So glad you love the mats! Enjoy :)

“Upgraded my vehicle”

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Thank you, George!

“I've bought many sets from ExactMats over the years and have always been more than satisfied with their products so if you're looking for something to protect your car, truck or SUV factory mats then I would highly recommend EactMats.”

ExactMats 5 star review on 21st September 2023

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Thanks, Michael, for trusting us to protect your vehicles!

“Excellent service and quick delivery for non-standard mats (as usual).”

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Thank you, John!

“arrived on time, good quality.”

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Thanks, Dennis!

“I am pleased with the fit of the driver side car mat and the second row of my SUV. I was hoping the front passenger car mat would cover more of that area. The top of that area is unprotected.”

Helpful Report

Thanks, Ken, for your review. We're glad you like your new mats. Our mats are made to perfectly fit the shape/size of your vehicle's OEM mats, made by the vehicle manufacturer, allowing for a minimalistic design aesthetic. If you are not using an OEM mat, this could account for minor fitment differences. Of course, if that's not the issue, and your mats are still not fitting perfectly, we welcome you to reach out to our Support Team for assistance. After all, we're here to help! Thanks and have a great day!

“The mats are great. They fit perfectly, and I am very satisfied with the product. Ordering them was easy, and they arrived in a very reasonable length of time.”

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Thank you, David!

“This is the the 5th or 6th set I have ordered and obviously very satisfied with the fit a quality.”

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Thank you, Diana, for your continued trust in ExactMats to protect your vehicles!

“I liked the exact fit and product quality, especially the backing for secure holding. I felt the price was too high for the product when compared to similar products.”

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Thank you for your review, Timothy!

ExactMats is rated 4.8 based on 2,036 reviews