ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the clear floor mats for my new Kia Sportage. They fit perfectly and stay in place and the fact that they are clear makes the floor still look elegant and clean. The weather has been very rainy in PA so I've tracked mud in and was able to wipe them clean easily. I'm getting ready to spring clean and am thinking of getting mats made for my cabinets. Definitely recommend this product!”

Helpful Report

Thanks, Laurie, for your review and 5-star rating! We're so glad we were able to assist and we hope you enjoy for years to come! Have a great day!

“These floor mats are EXACTLY What they promise to be:good cover for the floor of your vehicle!”

Helpful Report

Thanks, Andrew! We're so happy we were able to assist. Enjoy!

“Great fit great look period!! I’ve been a lifelong user of Weathertech but these are awesome.”

Helpful Report

Thanks, Dan! We're so happy to hear it!

“The mat is perfect! It has already saved my white desk top from being marred by kids markers. Plan to order more”

Helpful Report

Thanks, Patricia. We're so glad to hear it!

“very good mats at a very good price”

Helpful Report

Thanks for the review and 5-star rating! We're glad you were pleased with our service and product. Have a great day!

“1- delivery took for ever! 2- front mats were not precise size”

Helpful Report

Ami, Thank you for your review. We're so sorry to hear that your experience was not the best - that's certainly not what we want. It looks like you worked with our Support Team on the issue, but if you are still experiencing issues, we welcome you to reach out to them again for assistance. Thanks and have a great day!

“Perfection.. easy to use ordering system, perfect fit and no sticky paper to fight with. The drawer and cabinet interiors look great.”

Helpful Report

Thanks, Mary, for the 5-star review. We're so glad you love your new liners!

“Love it perfect fit great quality!!”

Helpful Report

Thank you, David!

“Great customer service. Great product”

Helpful Report

Thanks, Karen!

“Mats were perfect and look fantastic on all the cabinet shelves, worth the wait. Due to delays with their material supplier, mats took more than 7 days to be delivered after placing the order, and the "RainWater" option is not available as advertised on the website due to supplier chain issues. I placed the order on 02/06 and mats arrived on 02/24. At the time of the order, the only material available was the "Crystal" option and I was told it would take three months or so to get the "Rainwater" option. I also have to say that I wish the packaging was done differently. The mats were packaged rolled inside the boxes, so as soon as the mats arrived I had to extend them all over the floor so they would keep flat. It would be better to package them flat, I understand the larger mats need to be rolled but those are only a few. Just some feedback for your team. This is the picture of the packages as left by FedEx on my porch.”

Helpful Report

Thank you for the feedback, Veronica! We're sorry to hear your experienced some issues with ordering. Delays, while uncommon, are definitely not what we want and will be something we will continue to work to improve. In regards to flat shipping - while we'd love to ship all items flat (we do ship some smaller items flat), unfortunately, it's just not feasible at this time. Shipping flat is more pricey than standard shipping, so to keep our price point and shipping costs competitive, many of our products are rolled. That said, we'll absolutely forward your feedback!

“Perfectly fit. I ordered exact size and that is what came. Ordered the thickest size for my RV table. Laid down flat right away. Had to trim corners to fit, only needed a good pair of scissors ✂️ to do this”

Helpful Report

Thank you, John! We're glad you were able to make at-home modifications that worked for you! Enjoy!

“Clear mat was not square at all…. short on each by 1/4 of an inch paid good money…. For a mat that doesn’t fit like it should… (exact) this was for my dinning table.”

Helpful Report

Thanks for allowing us to resolve the issue with you, Ronald! We're glad we were able to assist.

“We love our table protectors. We now have five (5) in total. They look and fit great.”

Helpful Report

Thanks, Deena!

“I ordered an ExactMat for my kitchen table which is an oval shape. I followed directions for measuring but it just did not fit when it came. I called and spoke to Katie who was so nice and wonderful! She sent me a shipping label and I returned it along with a "template" I made using paper. I sent the template and the mat and I just received my new mat which fits PERFECTLY! I love this company and its products. They are so very nice to work with and they value their customers!”

ExactMats 5 star review on 22nd March 2023

Helpful Report

It looks fantastic, Donna! Thanks for trusting us to protect your table. We hope you enjoy for years to come!

“Excellent customer service.”

Helpful Report

Thank you, Mary!

“My new Ford Bronco is the second car we have done in Exactmats, and we love the fit and style of these mats! I am officially done with other after-market mud mats.”

Helpful Report

Thanks so much, Landon, for the 5-star review. We're so happy to hear how much you enjoyed our service and product. Here's to keeping your vehicle in it's best condition for years to come!

“trunk mat for a 2023 EQS, fit perfectly”

Helpful Report

Thank you! Enjoy :)

“Mats fit perfectly in my 2023 Lexus NX350. Very sturdy and grips the carpet extremely well. Love the clear look, wanted to see the Lexus logo on the carpet. Couldn’t have been happier with the purchase. Excellent customer experience.”

Helpful Report

Thanks so much, James, for the 5-star review. We're so happy to hear how much you enjoyed our service and product. Here's to keeping your vehicle in it's best condition for years to come!

“ExactMats fit perfectly!! Very durable and attractive! Very pleased with this purchase!”

Helpful Report

Thank you, Jorge!

“Excellent customer service and speedy delivery. The floor mats and cargo mat fit perfectly. ExactMats is very easy to work with and very customer friendly. Excellent products and company! I told my Lexus dealer about ExactMats.”

Helpful Report

Thanks so much, Bob, for the 5-star review. We're so happy to hear how much you enjoyed our service and product. Here's to keeping your surfaces free and clear of damage for years to come!

ExactMats is rated 4.8 based on 1,986 reviews