ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,985 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always a pleasure working with exact mats, I have several autos and always order their products as added protection, excellent quality and a perfect fit.”

Helpful Report

Thank you, John!

“i was having a constant problem wearing a hole in my carpeted floor mats in the same spot, i finally went looking for something that would cover the carpet mats, and i found these, in a word they are perfect, they fit my 2013 kia soul perfectly, the way they are made is flawless, clear thick vinyl, with grommets on the bottom to keep them from slipping, i would order these again in a second, and i recommend them to everyone.”

ExactMats 5 star review on 22nd October 2023

Helpful Report

Thank you so much! Looking great!

“Perfect fit on 4Runner, stays in place and looks good. Better than plastic liners for this vehicle.”

Helpful Report

That's great to hear! Thank you so much for your review. We hope you enjoy for years to come!

“Fit great. No problems. Highly recommend.”

Helpful Report

We're so glad to hear it, Greg. Thanks!

“5 star service. Great communication and quick resolution offered for mats that were different as model was made mid year, so required am the next year to fit. Have used for years in all of my cars. Thank you!!”

Helpful Report

Thank you, Karl! We're so glad you had a 5-star experience with your most recent order, and we hope you enjoy for years to come!

“Very nice, makes my old desk look new. Easy to purchase also.”

Helpful Report

Thanks, Barbara! We're so glad to hear it. We hope you enjoy!

“I have purchased 4 or 5 exact mats for my family. Everyone loves them! The value is excellent. Keeps your material mats clean and ExactMats are simple to clean with soap and water when needed. You will not regret purchasing ExactMats!”

Helpful Report

Thanks so much, Paula! We're so glad we could assist. Thank you for trusting us to help protect your vehicles!

“Products fit perfectly in my vehicle. quick turnaround. everything was as advertized,”

Helpful Report

We're so happy to hear that, Wayne. Thank you for trusting us to help protect your vehicle!

“The mats fit perfectly and will protect my new 1990 7up limited edition pony mats”

ExactMats 5 star review on 19th October 2023

Helpful Report

Thank you for sharing! They look great!

“Great mats fit perfect”

Helpful Report

We're so happy to hear it, Christy. Thank you!

“We bought a house with a few drawers that the prior owner left with a strong perfume odor. After doing what we could with vinegar & water and other potions, we ordered some custom mats to cover the stinkiest bottoms of 3 drawers. It was a small order and I wasn't sure how fast and accurate the Exactmats service would be, especially shipping across the country. It was great on both counts and the sturdy liner killed off the remaining perfume odor to perfection!”

Helpful Report

We're so glad to hear it, thank you for sharing!

“These Mats fit far better than any other mat. If you want a perfect mat that protects your logos,lettering, coloring but let's you see through with out damaging the original carpet. You must order these.”

Helpful Report

We're so glad to hear it, Dave. Thank you!

“Love these mats”

Helpful Report

Thank you, Jill!

“A little disappointed. The mats were not perfect fit for my 2023 Silverado 2500 as advertised. After paying that much, I was expecting a better fit product. I had to cut them to make them fit properly in my truck. Quality of the product is good. Attention of detail is very important to me and that’s why I am kind of disappointed.”

Helpful Report

Thank you for your review, Jose. We're really sorry to hear your mats did not fit as expected. As a customer-focused company that specializes in custom/exact fit, that's certainly not what we want. It looks like our Support Team reached out to you to get photos, and to assist in diagnosing the issue, and after reviewing the photos you sent, it appears you have 3rd party mats you were looking to cover, which is not what our mats are meant to match identically. 3rd party mat makers do not always use the same measurements or patterns as the OEM floor mats, which is what our mat measurements are based off of. That said, because our clear mats are made to fit perfectly over existing OEM floor mats, not 3rd party mats, this is why the fit was not exact. Under normal circumstances, when the incorrect automotive mat set is purchased, we offer options such as returns and exchanges. However, once a custom mat is altered, we are no longer able to provide such options. We hope your hand-altering worked well for you, but if it did not, and you're interested in a new set of mats that fit your 3rd party mats exactly you, we would be happy to help you with that, as well as a discount on the replacement order. Thank you and have a great day!

“My wife cannot say enough good things about the ExactMats. It really makes the interior shine compared to me having towels on the floor. The ordering of the mats was easy and all went well. They were the exact shape of the OEM mats. The flexibility was just right not too hard and stiff. Thank you”

Helpful Report

Thank you so much, Brant! We're so glad to hear your wife is enjoying her auto mat set!

“not worth the price”

Helpful Report

We're so sorry to hear you were not happy with your order! Should you believe we were in error in any way, or you would like to provide us more feedback on your experience, we encourage you to reach out to our support team at Support@Exactmats.com. Thank you in advance!

“Each item I ordered is perfect. I am most pleased with my entire experience and purchase with ExactMats. Company name is PERFECT; thank you!”

Helpful Report

Thank you so much, Lani!

“every mat was cut about 1/8 inch too long.”

Helpful Report

Thank you for your review. We're sorry to hear your mats were not identical to your measurements. That's certainly not what we want! That said, there are a few reasons this can happen. Here's a bit more info: https://t.ly/ccXbf That said, if you believe we were in error, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance.

“No doubt expensive, but worth every penny!”

Helpful Report

Thank you for your 5-star review! We're so glad to hear you're loving your order!

“The order is what I expected but the mat it self scratches really easily. I’ve had it for just a couple weeks and can see swirl marks from normal cleaning with a kitchen cloth.”

Helpful Report

Thanks for your review, JC. We're sorry to hear your material is scratching easily. That's not typical and something we'd want to address. That said, this product is meant to protect surfaces, so if you are seeing scratches, it actually gives you a good idea of how it's protecting. :) ie: without the protector, the surface itself may have scratches in it. That said, we completely understand why having a product with a scratch in it is not ideal, so if you have any questions or would like assistance related to the scratches, please reach out to our Support Team for assistance (Support@Exactmats.com). Thanks!

ExactMats is rated 4.8 based on 1,985 reviews