ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,998 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the ExactMats for my new Lexus RX 450 H+. They are a perfect fit & am very pleased with the quality!”

Helpful Report

Thanks, Aparna!

“I sent a diagram to them and within 48 hours they responded that they couldn’t make my mat according to my diagram, but offered an immediate solution to send me an exact mat that I could cut to fit for my project. I ordered it and in 4 days it arrived. My customer experience was excellent. If I need another mat I would definitely use Exactmats again.”

Helpful Report

Thank you! We're so glad you are happy with the end result!

“The size is exactly right. The mats have flattened out as expected. I'm not sure if I should have ordered the "non-textured" kind so that the woodwork would be more visible, but the ones I have are protecting the tables they are on, so I cannot complain.”

Helpful Report

Thank you, Reed! We're glad you're happy with your new mat!

“Fits perfectly!”

Helpful Report

We're so glad to hear it!

“Just amazing!”

Helpful Report

Thank you!

“Great support, responsive, detailed, and clear communication.”

Helpful Report

Thank you so much, Noel!

“Quality mats with a perfect fit.”

Helpful Report

Thank you!

“I do not care for this mat. It does not look very good.”

Helpful Report

Hi Kelvin, We're so sorry to hear you are unhappy with the your order. As a customer-centric company, that's certainly not what we want! That said, we did attempt to contact you a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

“Great for my rny tables in bedroom. Protects wood surface from stains and spills. Pretty good fit and easy clean up.”

Helpful Report

Thanks, Donna! We're happy you're enjoying your new mats!

“Awful expensive for what you get.”

Helpful Report

Thank you for your review. We're very sorry to hear you were at all unhappy with the pricing. As a centric company, that's not what we want at all! That said, we would like to clarify that our pricing reflects the speciality ingredients and formulations we use for our products. These special formulations were created with our customers in mind to provide the features and benefits our customers enjoy today, such as superior impact-absorption, sound-dampening, and ensuring our clear products are free and clear of BPAs and Phthalates. That said, your feedback is invaluable to us and your comment will be shared with the team. Thank you!

“Excellent Fit”

Helpful Report

We're so happy to hear it. Thank you!

“Every time we get a new car, the first thing we do is order ExactMats. They always fit well, are durable, and protect our original floor mats. Just bought an Acura RDX, and we are pleased as always.”

Helpful Report

We're so glad to hear it, Kirk. Thank you!

“The order was delayed due to a supply issue. A representative from ExactMats informed me of the delay and kept me updated on the status of my order until the problem was resolved. The mat fits our table top perfectly and protects the finish as we expected.”

Helpful Report

Thank you for your 5-star review. We hope you enjoy the product for years to come!

“Just what we were lookng for. Our dining table has slots in it and things were getting in these slots, food, crumbs,etc. This mat was the perfect solution. Only thing I don't like is that the edges are a little bit sharp, so it's not to comfortable to rest your arms on the table.”

Helpful Report

Thank you, Mark! We're so glad you're enjoying your new table protector!

“10/10 quality in both customer service and quality of product. I wish you the best of luck in what I'm guessing is a small or closely held business!”

Helpful Report

Thank you so much for sharing your experience with us, Katherine!

“Perfect fit !!!!”

Helpful Report

Thank you, Pat!

“Bought over 50 set since 2021 , best quality and customer service”

Helpful Report

Thank you, Elie!

“I’ve been a customer for many years now. Always satisfied with the products.”

Helpful Report

Thank you, Christine!

“Mats look really good. Would have liked the edges finished but they do lookngood”

Helpful Report

Thanks, Hymand, for your review. It sounds like you may have expected the edges to be finished differently than they are. Our products are designed to be super low-profile but, of course, we always welcome feedback! If there is any further info you'd like to share on this topic, please feel free to send it to our Support Team at Support@ExactMats.com

“The clear trunk mat is just what I wanted.”

Helpful Report

We're so glad to hear it! Enjoy :)

ExactMats is rated 4.8 based on 1,998 reviews