ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,993 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent! They are a company with a customer first policy! I have been putting there clear mats in my cars for at least 20 years and there is nothing better for preserving your carpet mats.”

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Joseph, you hit the nail on the head! We're definitely a customers-first business! Thank you so much for your kind review.

“Professional company and had a wonderful experience with ordering my clear mats for my new 2020 Mercedes GLE . Highly recommend”

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Thank you, Deborah! Enjoy your mats!

“Great product. Excellent fit.”

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Thanks!

“Love the look it gives.perfect fit”

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Thank you, Kenneth!

“This is my 3rd time ordering Exact mats for my cars. I love the custom fit. There was an error in my last order but it was taken care of very quickly. Thank you”

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Thanks so much for your repeat business, Debra! We're so glad that you love the product!

“The mats are exactly what I wanted. My only complaint was they did not arrive on the day I was told they would. The mats are made of high-quality material and fit perfectly in my vehicle. I would highly recommend your product to others.”

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Thanks, Keith! We're glad they arrived safe and sound and that you're now able to use them for years to come to protect your vehicle's floors.

“Ben was outstanding - patient and thorough! He helped me several times and we LOVE the Exactmats so much that I've ordered additional ones and will order again. And will recommend them to others!”

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Thanks, Rachel! We're so glad you love your clear, custom (perfect-fitting) shelf & drawer liners! Enjoy!

“Exactly what I wanted. Love them Thank you”

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We're so glad. Thank you!

“Fit perfectly”

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Thank You!

“Perfect fit & looks great”

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Much appreciated!

“I ordered a replacement for the drivers floor mat as the one I ordered a couple years ago does not adhere to the floor and is always wrinkled up and I have to straighten it out all the time. I am going to give this one a try again. The other one is dangerous especially when it is wrinkled up by the gas peddle. Thanks, Jim Carr 805-312-1391”

Helpful Report

Hi Jim, i'm sorry to hear your first run did not go as planned. Our material has changed since that initial order so this new mat should stay put better than the initial mat. Also, we suggest that you use the clips included in your package to further secure the ExactMat to the Carpet mat if necessary. If you need more clips, let me know and I will happy to send you some. If you have any further concerns, please email support@exactmats.com Have a great day, Ben Reimers Director of Customer Support

“To be honest, I had a very bad experience with another floor mat company before ordering from you. It was a pleasure to deal with Exactmats from beginning to end.”

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Glad to hear ExactMats pulled through for you, thanks Jean!

“I had a very good experience my order was quickly processed and shipped out to me”

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Thanks!

“Quick shipping and perfect fit. Thanks.”

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Thank You, Tracy!

“Product is great. Perfect fit and awesome .”

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Glad to hear it Luanne!

“Perfect fit front & back. Love these mats, had a set in my 9 year old Camry and they still look like new.. sold the Camry and now have a Tucson and these fit even better.. Glad I found Exactmats..”

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Thanks for the detailed review Jerry!

“I was told about these mats by a friend who was happy with his previous purchase. However, I was not happy at all. The mats are thin and flimsy. Furthermore, they look very cheap. I can’t see how they would keep dirt from getting on the carpet of my car. They seem to be of low quality and I feel like I could purchase a more sturdy set of mats for much less. I am currently looking to purchase some sturdier mats of much better quality.”

Helpful Report

Hi Cathy, I'm sorry to hear you are dissatisfied with our product. Our clear matting material is among the thickest in the Vehicle Protection Industry. Our matting material is also meant to last upwards of 10 years or more. Also, the material cannot be torn or damaged easily. In regards to keeping your vehicle clean, our mats are primarily meant to protect against everyday dirt and debris tracked in by your feet. If you live in areas with more extreme conditions, then our mats are only going to protect the surface area of each carpet mat. If you are having issues with your mats sliding too much, then we recommend you use the clips we provided in your shipment. The clips are intended to further secure the ExactMats to the Carpet mats (primarily the front Driver Mat). If there is anything else we can do to try and rectify this issue, please email us at support@exactmats.com

“mats were great. worked well”

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Glad to hear the mats met your expectations, George. Thanks!

“Great fit. Great product. Been a repeat customer for many years and many cars.”

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Always great to hear from a loyal customer. Thanks, Thomas!

“Fit perfectly no problems”

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Thanks Leonard!

ExactMats is rated 4.8 based on 1,993 reviews