ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,993 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the mat to be used it under my office chair to protect the carpet but the plastic is so soft that it’s causing the foot hole on the carpet. When I order, I was told that you had the plastic for office chair but it’s not good. I’m planning to take it out and buy something since this don’t work . Updated: exactmats contacted me on the dissatisfaction of the mat since the office chair made divots when using on carpets. They refunded me the full amount and said I can keep the mat since I made other use for it. I was not anticipating on a full refund since I made other used for it. This company has an outstanding customer services. I’ve been a customer of them since 2015 buying mats for my new cars. If anyone need car mats and etc., I would recommend ExactMats. I give them 5 stars out of 5 for customer service.”

Helpful Report

I'm so glad we were able to help, Jenny!

“Great service; prompt delivery.”

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Thanks, Fred!

“They fit perfectly. Thank you.”

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So glad to hear it! Enjoy!

“You guys have these awesome mats that fit perfectly over the factory mats.”

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Thanks, Eddie!

“just put them on a shelf and coffee table. so far, so good”

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We're so glad you love your ExactMats Home & Office liners. Enjoy!

“My second set.”

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Thanks, Kathy!

“They are the best!! However, I wish they wouldn’t yellow over time.”

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We're so glad you love our mats! To clarify, our mats do not yellow over time on their own. What you're noticing is related to the oils on the bottom of your shoes, from asphalt and other surfaces, staining the mat. Here's a quick look at some info related to this, within our warranty: https://www.exactmats.com/pages/warranty

“Service was fast and efficient. Love the product.”

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Thanks so much, Karen!

“The mats were an exact fit to the original factory mats, great quality and look. I was more than happy with my purchase.”

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Great to hear! Enjoy!

“Exact cut to measure custom product as ordered was delivered”

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Thanks, Robert! That's fantastic.

“The mats are perfect in every way: quality, fit and quick delivery.”

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Thank you!

“i gave had them for my lexus for a few t years and now switchedto my bmw love thw mats”

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Thank you, Sue!

“Thank you! Love my new mats and especially the lifetime warranty!”

Helpful Report

No Problem! Customer satisfaction is our number one priority. We feel our lifetime warranty is a reflection of that!

“I have been using Exactmats for years for my personal vehicles. I also detail cars in retirement and have recommended these mats to customers who have relatively new cars. Over 90% have purchased them . . . I know because they are in the cars the next time they come in for detailing. LOVE THE MATS AND THE FREE SHIPPING. Thank you.”

Helpful Report

Wow, thank you Alan, for this great feedback! We really value your support and are glad to hear that you have shared our company with others!

“My mats became "yellowed" over a period of time. Exact Maps was very helpful and gracious to replace the damaged mats under warranty. Great service, great products, great company! Thank you. Rick Collier”

Helpful Report

Thanks, Rick! Anytime!

“The mats I ordered arrived quickly and were of very good quality. They also did not have any unusual smell. Very pleased with my purchase”

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Thank you for the feedback!

“As advertised, material is hardy not flimsy. Looks like a great item.”

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Thank you for your kind words, Susie!

“Prompt. Item very good with great protection to carpet”

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Thank you, Margaret!

“Love them!”

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Thanks, Limica!

“This is the fourth set that I have purchased and we are very pleased. We were impressed that they fit my 2020 W8 so well.”

Helpful Report

Thanks, Bobby!

ExactMats is rated 4.8 based on 1,993 reviews