ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,033 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Great for my rny tables in bedroom. Protects wood surface from stains and spills. Pretty good fit and easy clean up.”

Helpful Report

Thanks, Donna! We're happy you're enjoying your new mats!

“Awful expensive for what you get.”

Helpful Report

Thank you for your review. We're very sorry to hear you were at all unhappy with the pricing. As a centric company, that's not what we want at all! That said, we would like to clarify that our pricing reflects the speciality ingredients and formulations we use for our products. These special formulations were created with our customers in mind to provide the features and benefits our customers enjoy today, such as superior impact-absorption, sound-dampening, and ensuring our clear products are free and clear of BPAs and Phthalates. That said, your feedback is invaluable to us and your comment will be shared with the team. Thank you!

“Excellent Fit”

Helpful Report

We're so happy to hear it. Thank you!

“Every time we get a new car, the first thing we do is order ExactMats. They always fit well, are durable, and protect our original floor mats. Just bought an Acura RDX, and we are pleased as always.”

Helpful Report

We're so glad to hear it, Kirk. Thank you!

“The order was delayed due to a supply issue. A representative from ExactMats informed me of the delay and kept me updated on the status of my order until the problem was resolved. The mat fits our table top perfectly and protects the finish as we expected.”

Helpful Report

Thank you for your 5-star review. We hope you enjoy the product for years to come!

“Just what we were lookng for. Our dining table has slots in it and things were getting in these slots, food, crumbs,etc. This mat was the perfect solution. Only thing I don't like is that the edges are a little bit sharp, so it's not to comfortable to rest your arms on the table.”

Helpful Report

Thank you, Mark! We're so glad you're enjoying your new table protector!

“10/10 quality in both customer service and quality of product. I wish you the best of luck in what I'm guessing is a small or closely held business!”

Helpful Report

Thank you so much for sharing your experience with us, Katherine!

“Perfect fit !!!!”

Helpful Report

Thank you, Pat!

“Bought over 50 set since 2021 , best quality and customer service”

Helpful Report

Thank you, Elie!

“I’ve been a customer for many years now. Always satisfied with the products.”

Helpful Report

Thank you, Christine!

“Mats look really good. Would have liked the edges finished but they do lookngood”

Helpful Report

Thanks, Hymand, for your review. It sounds like you may have expected the edges to be finished differently than they are. Our products are designed to be super low-profile but, of course, we always welcome feedback! If there is any further info you'd like to share on this topic, please feel free to send it to our Support Team at Support@ExactMats.com

“The clear trunk mat is just what I wanted.”

Helpful Report

We're so glad to hear it! Enjoy :)

“I'm satisfied with the product. Costly to have it shipped to Canada, but I didn't want to take the time to see if I could get the same or a similar product elsewhere.”

Helpful Report

Thank you, Alex. We wish the cost to ship internationally was less expensive, but we're glad you received the product and are enjoying it!

“Happy with fit but I wish the mat was a little thicker.”

Helpful Report

Hi Michelle, We're so sorry to hear you are unhappy with the fit. As a customer-centric company that specializes in perfect-fitting products, that's certainly not what we want! That said, we did attempt to reach out a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

“Prompt service and communication, mat delivered quickly. Perfect fit and quality”

Helpful Report

Thank you so much!

“Perfect fit for my Nissian 12 passenger van! I would highly recommend these mats!”

Helpful Report

Thank you, Peggy!

“I ordered three mats for desks as glass was prohibitively expensive. The mats arrived in a timely fashion and were easy to cut to the perfect size.”

Helpful Report

Thank you, Jo! We're glad we could help.

“Excellent customer service and the mat came out perfect. Was so thrilled that they got my desk shape correct. It’s of a great quality and the price was reasonable. I highly recommend this to cover a desk.”

Helpful Report

Your desk looks amazing, Jane. Thank you so much for sharing!

“Looks very cheap on our kitchen table. I don't think these types of mats are good on dark wood. There is too much of a contrast. It also reflects that light very weird. Since it's custom sized, it's not returnable which is a huge bummer. I also can't submit photos because this website is so slow to upload them.”

Helpful Report

We're very sorry to hear that you are unhappy with your product. While we advertise this product as glass-like and reflective, we do understand that our Crystal product isn't the perfect fit for every surface type. It looks like you've already spoken with our Support Team, who resolved the issue. We're glad we were able to assist.

“I bought the clear floor mats for my 2016 Acura RDX. Very sturdy, fit perfect, and stylish!”

Helpful Report

Thank you, Tina!

ExactMats is rated 4.8 based on 2,033 reviews