ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,034 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mats were shipped quickly I love them they fit my 2019 Nero beautifully and I fully recommend exactmats 😁”

Helpful Report

Thanks, John! Glad we could help!

“I have ordered from ExactMats several times. This order was for only one mat as one was misplaced or taken. It was an accommodation to fill such a partial order and I appreciate filling the order and delivering quickly. The customer service was as good as the product.”

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Thank you for sharing. We're so glad we could assist!

“These mats are excellent. High quality material, perfect fit, stay in place.”

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Thank you, Mary!

“Ordering process was seamless, clear plastic mats were quickly manufactured and shipped. But BIG OOPS - the back ones were perfect but the front ones were obviously meant for a completely different car! I took photos, emailed customer support and got a response within a few hours (on a weekend)! The following Monday, my order was reprocessed and shipped (no charge and a big apology). I am extremely pleased with the glossy finish, supple quality, precise fit (including holes for the floor pegs). I especially like the ability to see the Lexus logo from my original carpet mats underneath ~ very classy! Plus - they are super easy to clean with a damp rag!”

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Thank you, Yvonne, for your 5-star review. Again, we apologize for the hiccups. Thanks for allowing us to assist!

“Mats fit perfect, very pleased.”

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Thank you for sharing. We're so happy to hear it!

“The mats are great - almost exactly what I was looking for, not quite as clear (see through-able) as I was hoping, but sturdy none-the-less and stay in place well. My total was over $100, so I qualified for free shipping. But then I used the coupon for 15% off and that put the total under $100, so shipping was added on, resulting in a net savings of $2.35 (2.15%). I guess that means I still got free shipping and $2.35 off my order. ;) UPDATE: ExactMats expressed empathy towards me and refunding the shipping charges on my order. What great customer service!!”

Helpful Report

Thank you for your review! We're so glad we could help and hope you're enjoying your mats!

“They were a perfect fit. Thanks.”

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Thanks, David!

“I have ExactMats in each of our vehicles and wouldn’t consider using any other floor mats. I began using ExactMats in 2004 and they have kept the factory mats looking pristine in multiple cars and trucks over the last 16 years. I especially like that they are laser cut to fit perfectly and are clear which allows the factory mats to show without having them exposed to dirt and grime. They stay in place and do not present any sort of hazard regarding getting caught on the driver’s pedals. I always order a full set, including the cargo mat to insure protection throughout each vehicle. They are easy to clean and last for years with proper care. Considering that this is our 12th set, you can certainly consider my family as big proponents of ExactMats.”

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Thank you! We're so glad you had a 5-star experience and we look forward to assisting you again in the future.

“They fit is awesome and the clear mats shows off the carpet in the car”

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Thanks, Rick! We're so glad to hear it!

“Thank you for the wonderful service and product..”

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Thank you so much, Margaret! We hope you enjoy!

“Quality product that looks great in my car!”

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Thank you, Mark! We're so happy to hear it!

“Excellent product, perfect size.”

Helpful Report

Thank you! We're so glad to hear it!

“Very Good! Exact fit on OEM floor mats. Great price as well.”

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Thank you so much!

“The ordering process was smooth and logical. The mats were a perfect fit.”

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Thanks, Joshua!

“Been buying Exact Mats for almost 20 years now. I love how they fit perfectly and don’t slide around. I don’t have to worry about getting my carpeted mats dirty or wet. I can easily wipe them down if they get dirty. I’m always asked where I got them. Next mat is for the trunk on my new car. Good product and fast delivery.”

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Thank you so much, Emily, for your continued support and trust in ExactMats! We're so glad you're happy with your mats and look forward to working with you again in the future.

“ExactMats service exceeded my expectations. Bought front mats but my husband inadvertently threw away the passenger side one. I then decided to order a complete set (front, rear & trunk). I called ExactMats if they would remove the front driver side one since I had that. They sent me all the mats except that one and only charged me for those sent. I like these mats since they are clear and you can see the color of the carpet. Also, easy to vacuum and wipe clean.”

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Thanks, Mitzi! We're so glad we could assist.

“Very good product. Perfect fit for my car.”

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Thank you, John!

“The mats fit perfectly. I measure them at 2.2 mm think.”

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Thank you, Robert!

“Got tired of the competitor to make a product for my new car, so I shopped around and took a chance with ExactMats . Totally pleased with the product and the company. Highly recommend them. Product looks great in my vehicle and fits perfectly.”

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Thanks so much! We're so glad you're enjoying your mats!

“Communication was prompt, customer service (Kate) was amazing and helpful always, great product! I recommend purchasing from them.”

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Thanks, Melissa!

ExactMats is rated 4.8 based on 2,034 reviews