ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,988 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pro: the price was ok. Con: the rubber smell is very strong; the appearance is not what I would expected for a Mercedes. Overall disappointed.”

Helpful Report

Hi Gary, Thanks for leaving your review. We're so sorry to hear you are unhappy with the smell. While our virgin vinyl (it's actually not rubber) is much less scented than any other vinyl, we do understand that some folks are more sensitive to certain scents. We usually do recommend leaving the mats out in the sun for a day or so if you are sensitive. Have you given this a shot yet? If not, we recommend giving it a shot. That said, we will definitely bring your feedback to our leadership team as we are always looking to improve. Thanks again for your feedback. Should you have any questions regarding your order, please feel free to reach out to us for assistance.

“Order received exactly as advertised and arrived quickly, within one week. Fair pricing and the fit was precise.”

Helpful Report

Thanks, Roger. We're so glad you had a great experience and that your mats fit perfectly. We hope you enjoy for years to come! Have a great day!

“Mats look great ,and fit exactly in my Acura TLX . front rear and trunk .also shipped and received quickly.Looks as if they will last a long time.”

Helpful Report

Thanks, John, for rating us 5-stars and for your great review. Here's to keeping your vehicle clean and damage-free for years to come!

“Mat delivered was as advertised”

Helpful Report

We're glad to hear it, Basil, thanks!

“Mats fit perfect and look great too”

Helpful Report

Thanks, Michael! So glad to hear it. We hope you enjoy!

“Fits perfectly”

Helpful Report

Great to hear, thank you! And thank you for your 5-star review. We're so glad you're happy with your product. Enjoy!

“My new mats for my 2005 Lexus look fantastic. They fit perfectly.”

Helpful Report

Thanks so much for your review and for rating us 5-stars. We're so glad you had a great experience. Enjoy!

“Highly recommend this company! I originally ordered the wrong mats(clear instead of black). I was able to call them once I realized this. They worked around my first order and filled my new order. Super easy to work with. Great customer service. These mats are great also as a bonus!”

Helpful Report

Thanks, John! We're so glad we were able to assist and hope you enjoy your new mats for years to come. Have a great day!

“After I figured out you were the only ones that had a cargo mat to fit my car, I was happy to order the mat. It fits my car well and looks like no mat is present. Exactly what I wanted!”

Helpful Report

Thanks so much, Nathaniel. We're so glad you had a great experience and the mat you received was exactly what you wanted. Hooray! Enjoy!

“I’ll be coming back. The fit is spot on. Not bulky, very clean look.”

Helpful Report

We're so glad to hear it! Thank you for your 5-star rating. Enjoy!

“They are the absolute best thing for car floor mats ever made.”

Helpful Report

Thank you so much, Darrell, for your review and for your 5-star rating. We sincerely appreciate it! We're so glad you love your mats. Enjoy!

“Perfect fit, fast shipping and good price”

Helpful Report

Clifford, thanks for your 5-star rating and review! We're so glad to hear it. Enjoy!

“Fit as expected (my 7th car with your mats) and appreciate the veteran discount!”

Helpful Report

Thanks so much, Richard, for trusting us to keep your 7 vehicles looking and feeling clean and damage-free. We hope you enjoy this most recent set for years to come! Have a great day!

“mats fit perfectly and look nice, but after seeing them felt they are extremely overpriced”

Helpful Report

Thank you for your candid feedback. We're so glad you love your 100% custom, adhesive-free, clear, perfect-fitting shelf and drawer liners/mats. In regards to pricing, we feel our prices are very competitive, especially given that our mats are 100% custom and include features such as FDA-Compliance. They are also free of BPA and Phthalates. We usually produce and ship extremely quickly, as well, and also include a lifetime warranty (information available on our website), which, with proper care, ensures your investment. That said, we totally understand that no pricing structure is one-size-fits-all, so we will definitely take your feedback to heart and share it with the leadership team. Thanks again. Have a great day.

“Mats are fantastic, fit well, look great and offer the level of protection for my car without having the big company advertising all over it, Weather something company!!! Would love to have them make covers for the back of the second-row seats as well. If you are really carrying items in the back seat, it is easy to mess up the second-row seat backs when you put the seats down to load more items. Otherwise, these are fantastic mats, great quick service.”

Helpful Report

Thank you so much, Ladd, for your 5-star rating/review and feedback. We're so glad to hear you're enjoying your new ExactMats! We will definitely forward your feedback on seat back covers to our leadership team, too. :) Have a great day!

“Love this mats. I have had them in my car for over 5 years and they are still in excellent shape”

Helpful Report

Thank you, Silvia, for trusting ExactMats to protect your vehicle, and for rating your experience 5-stars. We're so happy to hear it! Here's to clean, well-protected, and damage-free floors!

“I really like the mats. They fit the new car nicely. This is the third or fourth set I have purchased.”

Helpful Report

Thank you for trusting us with protecting your various vehicles and for rating us 5-stars! Have a great day, and enjoy!

“Arrived timely, fits perfectly, looks great!”

Helpful Report

Thank you for your review and for rating your experience 5-stars. We're so glad we were able to assist. Enjoy!

“Perfect Fit!”

Helpful Report

We're so happy to hear it, Maria! Thank you for trusting us to help you with protecting your vehicle's floors. Enjoy and have a great day!

“My EQS trunk mat fits perfectly and it's beautiful, not to mention that it protects my trunk from getting dirty. Mercedes has yet to make a trunk mat for the EQS and I don't want to dirty my trunk since it is a very light color. Exact Mats is a life saver. Shipping is prompt even though the mat is made to order. Wonderful experience.”

Helpful Report

We're so glad to hear how much you love your new EQS mats! Thanks so much for your great review, and for rating us 5-stars, too! We hope you enjoy your mats for years to come! Have a great day!

ExactMats is rated 4.8 based on 1,988 reviews