ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,034 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“These mats are really high quality and fit perfectly. The only small complaint I had is in regard to a video that showed a pre-cut hole in the back mat so that I could access the handle. The mat did not come with that pre-cut hole, but love everything about them other than that.”

Helpful Report

Stephen, thank you for your review. We're so sorry to hear your mat arrived a little different than expected. As a customer-centric company, that's certainly not what we want! It sounds like you are referring to one of our images that shows a mat with a cut-out for the handle. That is simply an example of our customization capabilities, but it is not included on products like the one you purchased. However, again, we do have the capabilities to make these for you. We're very sorry if this caused any confusion and will be sure to let our web team know. We also welcome you to reach out to us on your next order so that we may confirm your mat's design. We're here to help! :) Thanks again!

“I have ordered from ExactMats several times. This order was for only one mat as one was misplaced or taken. It was an accommodation to fill such a partial order and I appreciate filling the order and delivering quickly. The customer service was as good as the product.”

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Thank you for sharing. We're so glad we could assist!

“These mats are excellent. High quality material, perfect fit, stay in place.”

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Thank you, Mary!

“Very nice mats, reasonable price”

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Thank you, Kelly! We hope you enjoy for years to come!

“Ordering process was seamless, clear plastic mats were quickly manufactured and shipped. But BIG OOPS - the back ones were perfect but the front ones were obviously meant for a completely different car! I took photos, emailed customer support and got a response within a few hours (on a weekend)! The following Monday, my order was reprocessed and shipped (no charge and a big apology). I am extremely pleased with the glossy finish, supple quality, precise fit (including holes for the floor pegs). I especially like the ability to see the Lexus logo from my original carpet mats underneath ~ very classy! Plus - they are super easy to clean with a damp rag!”

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Thank you, Yvonne, for your 5-star review. Again, we apologize for the hiccups. Thanks for allowing us to assist!

“Mats fit perfect, very pleased.”

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Thank you for sharing. We're so happy to hear it!

“The mats are great - almost exactly what I was looking for, not quite as clear (see through-able) as I was hoping, but sturdy none-the-less and stay in place well. My total was over $100, so I qualified for free shipping. But then I used the coupon for 15% off and that put the total under $100, so shipping was added on, resulting in a net savings of $2.35 (2.15%). I guess that means I still got free shipping and $2.35 off my order. ;) UPDATE: ExactMats expressed empathy towards me and refunding the shipping charges on my order. What great customer service!!”

Helpful Report

Thank you for your review! We're so glad we could help and hope you're enjoying your mats!

“They were a perfect fit. Thanks.”

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Thanks, David!

“I tripled checked the measurements I sent them, the bag didn't fit perfectly. It's a shame because it's very good quality abd looks very nice but it's not a perfect fit. I thought maybe my measurements weren't exact but they were. Not sure what happened. The product quality is very good though.”

Helpful Report

Thank you for your review. We're very sorry to hear your measurements did not match your product. As a customer-centric company with precision in mind, that's certainly not what we want! That said, it sounds like you spoke with our Support Team and they were able to address your issues. We're so glad and we hope you're enjoying the product!

“I have ExactMats in each of our vehicles and wouldn’t consider using any other floor mats. I began using ExactMats in 2004 and they have kept the factory mats looking pristine in multiple cars and trucks over the last 16 years. I especially like that they are laser cut to fit perfectly and are clear which allows the factory mats to show without having them exposed to dirt and grime. They stay in place and do not present any sort of hazard regarding getting caught on the driver’s pedals. I always order a full set, including the cargo mat to insure protection throughout each vehicle. They are easy to clean and last for years with proper care. Considering that this is our 12th set, you can certainly consider my family as big proponents of ExactMats.”

Helpful Report

Thank you! We're so glad you had a 5-star experience and we look forward to assisting you again in the future.

“They fit is awesome and the clear mats shows off the carpet in the car”

Helpful Report

Thanks, Rick! We're so glad to hear it!

“High quality product that fits perfectly in the specified vehicle. Would give 5 stars if the clear plastic blended more with the black mats underneath to make them invisible and not so shiny.”

Helpful Report

Thank you for your review. While our mats are some of the clearest available, we sincerely appreciate any and all feedback! We will be sure to pass your suggestions along to the appropriate team! Have a great day!

“Thank you for the wonderful service and product..”

Helpful Report

Thank you so much, Margaret! We hope you enjoy!

“Quality product that looks great in my car!”

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Thank you, Mark! We're so happy to hear it!

“Excellent product, perfect size.”

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Thank you! We're so glad to hear it!

“Very Good! Exact fit on OEM floor mats. Great price as well.”

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Thank you so much!

“The ordering process was smooth and logical. The mats were a perfect fit.”

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Thanks, Joshua!

“Been buying Exact Mats for almost 20 years now. I love how they fit perfectly and don’t slide around. I don’t have to worry about getting my carpeted mats dirty or wet. I can easily wipe them down if they get dirty. I’m always asked where I got them. Next mat is for the trunk on my new car. Good product and fast delivery.”

Helpful Report

Thank you so much, Emily, for your continued support and trust in ExactMats! We're so glad you're happy with your mats and look forward to working with you again in the future.

“ExactMats service exceeded my expectations. Bought front mats but my husband inadvertently threw away the passenger side one. I then decided to order a complete set (front, rear & trunk). I called ExactMats if they would remove the front driver side one since I had that. They sent me all the mats except that one and only charged me for those sent. I like these mats since they are clear and you can see the color of the carpet. Also, easy to vacuum and wipe clean.”

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Thanks, Mitzi! We're so glad we could assist.

“Very good product. Perfect fit for my car.”

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Thank you, John!

ExactMats is rated 4.8 based on 2,034 reviews