ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,985 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mats are great and fit perfectly and look wonderful! Great quality and worth the money! I have a 2024 Hyundai, Tucson hybrid, and the only thing I would like to have is that the mat Wood extend to cover that place where you can put your foot on the left-hand side of the brake on the driver side. The fit is great, except for that place is left uncovered and therefore is not protected and gets dirty I’m going to have to try to find something to add to keep that footrest covered. That being said they are still good quality and a good buy. I’m glad I got them!”

Helpful Report

Thank you, Pat!

“I've used you for years. I was completely satisfied until I received my latest order. $60 for one-floor mat that constantly slips toward the gas pedal is unacceptable. Why did you sell me a mat that has no way to attach to the floor grommets?”

Helpful Report

Hi John, We're very sorry to hear you had a poor experience with your recent order. It looks like we reached out to try to assist and diagnose the concern/issue, but we were unable to reach you. From the limited information we have on the issue, we've considered what may be causing the issue and we think we can see the issue. It looks like you purchased an overlay mat. These mats are meant to go on top of the OEM carpeted mat. However, most OEM locking mechanisms will not accommodate the thickness of 2 mats. This is why our mats have superior gripping technology. However, if you are using this mat straight on the floor of a vehicle, you may find slippage as this was not its intended use. That said, if you are looking for a replacement mat, we suggest our "X-Edition" mats, which are made to be replaced, and has supporting locking mechanisms to fasten the mat to the vehicle's flooring.

“Good Qualities but too early to see the full effect since I have it on my quartz floor. Hope the mat will clear bubble like in time.”

Helpful Report

Thanks, Judy! We hope you're loving your new mat!

“I have tried many clear vinyl table coverings but could never get the correct size or shape from a sales catalog or from Bed Bath Beyond. I finally found ExactMats by googling and so glad I did. However, I had a little difficulty getting my order completed because the rep wanted exact measurements I didn't have the right measuring tools on hand. She worked it out with me and I received the best clear vinyl protective table cover I could imagine. The vinyl cover is not perfect in length measurement. My table is 60" long and it's a tiny bit longer. One side has a very small wave, not exactly straight on that side but close enough. I couldn't be happier with this table cover. The staff is friendly and will work with you. The quality of the product is a rating of 10+. Very happy with my purchase!”

Helpful Report

Thank you for your review, Linda! We're glad you're happy with your mat. If you believe your mat is not as straight as it should be, or there's a product defect, we welcome you to reach out to our Support Team for assistance - Support@Exactmats.com. Thanks!

“Little disappointed with the mats. They didn’t fit my Lucid I had to trim them.”

Helpful Report

We're so sorry to hear your Lucid mats did not fit properly. That's definitely not typical and something we normally would love to assist with. Unfortunately, it doesn't look like you reached out to our Support Team for assistance before leaving this review, so we were unaware of the issue. This is something we absolutely would have liked to have helped with, but since we did not hear about the issue until this review, and the mat has been adjusted/trimmed, we are unable to diagnose the issue. That said, for future orders, we recommend reaching out to us if there are any issues at all. After all, assisting is what our Support Team is here for!

“Excellent product, was delivered when promised and fit perfectly. Great protection for new ehicle purchase.”

Helpful Report

Thanks so much, Mike!

“The mat is too soft. It is on a very shallow and tightly weaved carpet, but the chair sinks into the mat when I sit down making it very difficult to slide. I would not buy it again. I plan to throw it away and try something else.”

Helpful Report

Thanks for your review! We're sorry to hear your experience was not ideal. That's definitely not what we want! Looking at your order, it appears you may have ordered the incorrect material for your use-case. That said, it looks like that our Support Team was able to assist in resolving the issue.

“Fast, free shipping, perfect fit, looks rich!”

Helpful Report

Thank you, Bonnie! We're so glad you had a 5-star experience and we hope you enjoy for years to come!

“The mats worked out overall but there is a faint smell that lingers, if you have a sensitive nose like me. Not bad enough to return the mats though. Hopefully with time it'll disappear completely. The mats are very durable.”

Helpful Report

Thanks for your review, Matt! We're glad you're enjoying the liners. Regarding scents, here's a bit more info on the topic: https://t.ly/SvncB

“Excellent ExactMats! Perfect fit as advertised. I was afraid that they wouldn't lay flat due how they were rolled up for shipping. No problem. The cleats on the bottom anchored them in place and the next day they were flat. I'm sure warmer weather will help as well. They're made of good quality and not too thick. It is so easy to wipe them clean too. I love that I can see the Lexus logo on the carpet mats through these clear mats. We also put these in our Honda a few years ago. I recommend.”

Helpful Report

Thank you, Leann!

“I have these mats in every vehicle. I sold my 2005 Toyota Tacoma back in 2019 and it still had the original exactmats in it. I love that they fit the vehicle perfectly. I have them in a Toyota Tundra, Lexus RX 350 and Porsche Boxster. Love, love, love them.”

Helpful Report

Thanks, Margie!

“This is my fourth set of Exact Mats. Fit is Exceptional. The only downside is even though I wash them weekly using PH Neutral car wash soap they still yellow significantly and I do not have a asphalt drive way, mine is paver stone. Otherwise good product.”

Helpful Report

Thanks for your review, Don!

“Fantastic. My camry mats shine right through! Love them, and fit perfectly. Thank you!”

Helpful Report

Thank you for sharing! We're so glad you are enjoying!

“AWESOME! The mats fit perfect, a shoutout to Katie who helped me thru to completion since I needed mats for a 2024 Jaguar that were not yet in stock.”

Helpful Report

Thank you, Duane! We're so happy to hear that and hope you enjoy!

“We actually own several corvettes from a C2 all the way to 2 new C8 Z06s and we use these mats in all of them. They always fit perfectly and the fact they are clear it means they don't take away from the appearance of the car.”

Helpful Report

Thank you, Dennis! We're so glad we have been able to assist and hope you enjoy!

“I am a recurring customer and each time the orders fitted perfectly.”

Helpful Report

Thank you!

“Fabulous experience.”

Helpful Report

We're so happy to hear it! Thank you!

“Very happy with end result and ease of installation for kitchen cabinetry. Fits perfectly and sturdy. used for liners of shelves in drawers and cabinets of kirchen, bathroom, and utility closet. A bit of an investment, but worth the cost and big time saver, as I did not have to cut over 50 peces myself. At first, I could not find the instruction sheet, but after a call and friendly service they advised that sheet was located on outside of the box. This would be my only suggestion is to include instruction sheet on inside of box with product.”

Helpful Report

Thank you so much for your review. We're so glad you love your new shelf & drawer liners. And thank you for your feedback, we will be sure to share with the team!

“The trunk mat ordered for my car fit perfectly. The material thickness is Goldilocks correct, neither too thick nor too thin. Glad to have found you.”

Helpful Report

Thank you, P T! We're so glad to hear it!

“very nice protection for the factory carpeted mats.”

Helpful Report

Thank you!

ExactMats is rated 4.8 based on 1,985 reviews