ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how ExactMats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is as described and the vinyl mat we received is of good quality. Very happy I found this company in a Google search. Our kitchen table's beautiful wood surface doesn't have to be covered in a tablecloth any more.”

Helpful Report

Thanks so much, Eric! We're so happy to hear it. Enjoy!

“Fit perfectly.”

Helpful Report

Thanks, Steve!

“We were looking for a glass top to cover our new entertainment center but were worried about breakage. The exactmat was the perfect solution. Clear easy to set up and no worries if something drops on it. Shipping was timely, we love the product.”

Helpful Report

Thanks, Brion. We're so glad to hear it and hope you enjoy for years to come!

“Excellent, my table mat works great. Ty”

Helpful Report

Thanks so much, Julieanne!

“Love the product and most importantly the customer service was excellent! I am very satisfied with the services I received from Kate. She was very professional, friendly, informative, and truly made me feel like a valued customer.”

Helpful Report

Thank you so much, Thien-Duc! We're so happy to hear you had a 5-star experience working with Katie and we hope you enjoy your order!

“When I pulled it out it was a bit bumpy. I was skeptic and worried I’d be perceived as an old lady with plastic on her table even though I’m 32 🤣. After staring at it for 24 hours I realized it might need some help flattening. I set heavy flat items on soft placemats and shifted them around a week. I started loving it more and more. I just had a party that included like 10 kids and lots of adults. No one noticed there was anything on top of the table!! When I told them they were so surprised. Very happy with my purchase!”

ExactMats 5 star review on 19th December 2022

Helpful Report

Thank you for your review, Sarah. We're so happy you love your new clear, protective mat. It looks fantastic. We hope you enjoy it for years to come!

“Easy to order, affordable and prompt delivery.”

Helpful Report

Thanks so much, John!

“My experience with ExactMats was fabulous. I had questions about options and sizing, and I received an immediate email response. Customer service helped address my questions to ensure I was ordering the best product for my needs. The product arrived promptly (roller, no creases and quickly laid flat) and I couldn’t be happier with it. I have a high quality protective surface for my bamboo work desk. Highly recommend!”

Helpful Report

We're so happy we were able to assist, Joan. Thanks for trusting us to help protect your desk.

“These mats are the best! Incredibly good alternative to glass and if given the option for either, I would choose these mats every time. Excellent quality & affordable priced. Thank you for making such a great product.”

Helpful Report

Thank you, Jennifer. We're so glad you love our custom mats and look forward to working with you again in the future.

“Perfect fit for our table, will buy from them again when needed.”

Helpful Report

Thanks, Robert! We're so glad you had a 5-star experience. Enjoy!

“We are on our third set of ExactMats. Only buy new ones when we buy a new car--first thing we buy. Our last car was 7 years old when we traded it in. We used the same mats we bought for our new car back then. As always, these mats mold well with our car.”

Helpful Report

Thanks, Kirk, for trusting us for so long to help keep your vehicle cleaner and free of damage. Enjoy!

“42”x42” table cover ordered, recv’d 10 days later and found it measured 41 1/2” x 42 1/4”. Was told this was probably caused by extreme heat…… Shipped back and was told they would cut a new one and ship it right out on 12/09/22, still waiting to receive it. The name speaks for itself, EXACT FIT. If you have possible distortion during shipping the name doesn’t fit the product. Bought a new table and wanted to protect it, it’s been weeks since original order on 11/28/22 and still haven’t received the correct size from EXACT FIT for our table. Hoping it arrives before Christmas.”

Helpful Report

We're so sorry to hear you experienced issues with your order. That's definitely not what we want! That said, it looks like we've replaced the mat and followed up to ensure a precise-fit, but did not hear back. We sincerely hope the new table cover fits perfectly, but if you have any questions, concerns, or issues, please do not hesitate to reach back out to us. Thanks and have a great day!

“I am very satisfied with my ExactMats. They are very good quality and they look rich. I mean the plastic is clear and strong and they fit perfect for my new Rav4.”

Helpful Report

Thank you, Bessie!

“Great quality and fit. However, it's a little too glossy/shiny. More matte/flat finish is better IMHO.”

Helpful Report

Hi Tony, Thank you for your honest review. We're so glad you love the quality and fit of your automotive floor mats and appreciate your feedback regarding the finish. We'll make sure to share this feedback with our Leadership Team. Thanks again!

“This was a pleasant surprise. It was better than we expected! The mat is a clear, heavy plastic - perfect in every way. Thank you.”

Helpful Report

We're so glad to hear it, Kathleen! Enjoy!

“We purchased our vinyl table protector from your company because we wanted to buy a USA-made product and we have been very pleased with our decision. We re-finished our kitchen table and chairs after 28 yrs of faithful service and the table protector works as good as it looks. Thank you”

ExactMats 5 star review on 16th December 2022

Helpful Report

Thank you, Audrey, for your review and for sharing a photo of your table and clear, protective mat. Your table looks fantastic! Here's to enjoying your wood grain and an easy-to-clean surface for years to come!

“This is my 3rd or 4th order w/ Exact Mat & everything was perfect. I called to get some information & the person I spoke with was very helpful. I placed the order (which was very easy) & it arrived sooner than expected. And best of all the size was perfect. I have also recommended Exact Mat to friends, who also had excellent experiences. Will use them again!”

Helpful Report

Thank you so much, Judy! We're so glad to have been able to assist and look forward to working with you again in the future.

“I really like your product. Unfortunately, the smaller Matts i ordered were either cut to short or measured incorrectly. They suppose to be 17" x 22.25". I ordered another Matt due to this mistake.”

Helpful Report

Thank you, Sylvia, for your review. It looks like our Support Team reached out and were able to get the issue resolved. We hope you love your new product!

“It arrived fairly quickly, but the dimensions were incorrect.”

Helpful Report

Hi Connor, We're really sorry to hear your mat was not a perfect fit. As a customer-centric company, that's definitely not what we want. It looks like we've attempted to contact out to you a few times to assist, but have been unable to reach you. Should you be interested in our assistance, please feel free to reach back out to us at Support@exactmats.com. Thanks in advance and have a great day.

“Mat was not a perfect rectangle and extends over the edge of the table.”

Helpful Report

Hi Jeffrey, We're so sorry to hear your mat was not perfect. That's not what we want at all. It looks like we reached out and offered to replace your mat but you were not interested in a replacement at that time. If you change your mind, just let us know. Thanks and have a great day!

ExactMats is rated 4.8 based on 1,986 reviews