ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my mat!”

Helpful Report

Thank you! We're so glad to hear it. Have a great day!

“This was a perfect solution to keep my daughter’s new desk looking new for years to come. The same purpose but so much more affordable and convenient than a glass topper. I ordered during the busy holiday season and had it delivered to my home within just a few short days. Everything about this experience was exceptional. Thank you!”

Helpful Report

Thank you so much, Mallory! We're so glad to hear you and your daughter enjoy your new custom desk protector. Thanks for trusting us to assist. Have a great day!

“Our new Exactmat looks simply Beautiful on our dining room table. My dining room looks gorgeous. My Exactmat makes the room look immaculate and stunning. Thank you! My husband says it looks Amazing. He is an Army retired Sergeant Major- very particular.”

ExactMats 5 star review on 6th January 2023

Helpful Report

Thank you for sharing your review and photo. We're so glad you're happy with your new ExactMats table protector. And thanks for sharing your photo - your table looks fantastic!

“Really pleased with the quality of my new clear mat for my art desk. I requested a custom size, and it fits really well onto the desktop. I needed a way to keep the desk surface protected and looking nice without having to tape newspapers to it every time I start a new project. The shipping was fast, too. Very happy!”

ExactMats 5 star review on 5th January 2023

Helpful Report

Thanks for sharing your photo - your desk looks great and will now be well-protected for years to come! We hope you enjoy!

“Very good quality, prompt delivery. My dinning table looks great and is protected thank to the ExactMat!”

Helpful Report

Thanks, Reyes, for your review. We're so glad you had a 5-star experience and we hope to work with you again in the future. Enjoy!

“It was very easy to order. We received it quickly. We are very satisfied with the product . Thanks”

Helpful Report

Thanks, Sarah! We hope you enjoy.

“My exactMat was a little off, however my measurements wasn't exact but it does look nice on my table.”

Helpful Report

Hi Brenda, We're so sorry to hear your mat wasn't a perfect fit. As a customer-centric company focused on our customers' experience, that's definitely not what we want and we'd love to help! If you can reach out to our Support Team at Support@exactmats.com, we'll be more than happy to look into the issue with you. Thanks and have a great day!

“Fit my Genesis GV70 perfectly. I live in mild weather area so don't need any mats as heavy as weather tech, plus these are see through so don't interfere with aesthetics of car.”

Helpful Report

We're glad to hear you had a 5-star experience. Thanks so much - we hope you enjoy!

“+Everything went as expected and very satisfied with product and communication from ExactMats was good. Would be comfortable in ordering any of their products.”

Helpful Report

Thanks so much, Gary! We're so happy to hear it. Enjoy!

“We were very pleased with our order - the mat was perfect, the price was fair, and the service was fast.”

Helpful Report

We're so happy to hear it and hope you enjoy!

“I love your product, however, it came with some smudge-type areas, on the left bottom corner, according to how I have it placed on my desk. Please advise. Thank you, Walt Dalon”

Helpful Report

Hi Walter, We're so sorry to hear your mat had a smudge of some kind. As a customer-centric company focused on our customers' experience, that's definitely not what we want and we'd love to help! If you can reach out to our Support Team at Support@exactmats.com, we'll be more than happy to look into the issue with you. Thanks and have a great day!

“Delivery was on time, even on Xmas week. Status updates were accurate and very helpful.”

Helpful Report

We're so happy to hear it and hope you enjoy!

“Super happy & quick delivery”

Helpful Report

Thank you, Ken! Glad we were able to assist.

“Good service fast shipping I like the product maybe a bit overpriced. Having had it now over a month, I see it does get scuffed, and if you put anything too hot on there like a bowl of soup you might leave a mark. All in all it is a nice product, it does enhance the appearance of our table. Thank you for the opportunity to comment”

Helpful Report

Thanks for your candid feedback, Steven. We're glad you love the look of the mat but are sorry to hear you are having some issues with scuffs and heat. We'd love to learn more and see if we can assist. Please reach out to our Support Team so that we may look into the issues you are experiencing. They can be reached at Support@exactmats.com. Thanks and have a great day!

“Ordering was easy. Got the mat within a reasonable time. Fits the table perfectly, love the way it lets all the work on the table shows thru. Glad I found this website. Even given the name to my nephew-in-law. Thanks”

Helpful Report

Thank you, Lisa! We hope you enjoy for years to come!

“These mats are awesome, they fit more than perfect!!”

Helpful Report

Thanks, Ricardo!

“Nothing like what I expected. Trashed $135.00. I guess I will be more thorough next time.”

Helpful Report

Hi Zoe, Thanks for your feedback. We're sorry to hear you are not happy with your mat. That's certainly not what we want, so our Support Team has reached out to assist. Thanks!

“Great Customer service. Had a custom table cut to exactly match the template sent in. Quality of material is excellent. Already purchased a Riverstone and a Clear cover. Will send in more custom cuts and highly recommend them.”

Helpful Report

Thank you! We're so happy to hear it and hope you enjoy!

“So happy with my purchase!! My kitchen table is protected. I am considering ordering for other things - foot ottomans and side tables. Also, I had trouble ordering online and had called instead. I was told to order the thickest and if I had done it on my own, I would have ordered one that was too thin.”

Helpful Report

We're so glad we were able to assist. We hope you enjoy! Have a great day!

“FedEx delivered the first package to the wrong house but exactMats sent a second package right away with no hassle. They were quick to answer emails and fix the problem. The mats fit great and were exactly what I was looking for.”

Helpful Report

Thanks, Natasha! We're glad we were able to assist. Enjoy!

ExactMats is rated 4.8 based on 1,986 reviews