ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service Thank you so much”

Helpful Report

Thanks, Diane. We're so glad to hear you had a 5-star experience and hope you enjoy your order!

“I can't believe your customer service is this bad. This is my 2nd order and my last! I spent $75 on a mat that will just get thrown in the garbage. I'm sure this review will not be seen. I will post my own review elsewhere!😡”

Helpful Report

We're so sorry to hear you had any issues with our Customer Service and product. That is not typical, and certainly not what we want! We've attempted to reach out to you to assist but have been unable to reach you. For help on this order, please reach out to our Support Team at Support@ExactMats.com. Our team is very customer-centric and will get you taken care of. Thanks and have a great day!

“I love this tabletop protector! It has saved my brand new table from multiple spilling an already! It lays flat covers my table perfectly!”

Helpful Report

Thanks so much, Jennifer! We're glad we were able to assist. Enjoy!

“I got a clear mat for my table. Fits perfectly, and allows me to see the beautiful tabletop without worrying about my kids damaging it. Highly recommend!”

ExactMats 5 star review on 17th January 2023

Helpful Report

We're so glad you had a great experience and that you're enjoying your new clear, custom, protective table cover. Your table looks great!

“Purchase was seamless and very efficient. Received product in minimum time.”

Helpful Report

Thank you! We're so glad to hear you had a 5-star experience.

“Website easy to navigate. Great product.”

Helpful Report

Thank you, Richard!

“I have a nice Mexican island in my kitchen. It looks great but is not made of a hardwood. I wanted to preserve the great rustic look while making it more compatible with preparing food and liquids. It is a custom size. The thick, clear mat does both of these things. It also fits perfectly. The lovely wood grain of the island is visible and the island is now great for food prep and I no longer worry about liquids. It also fits perfectly. This product did everything I hoped for and I'm totally happy with this purchase. Kudos to Exactmats!”

Helpful Report

Thank you, Robert. We're so happy to hear it and we hope you enjoy your new mat for years to come!

“I wish there was an in between size that covered my entire cafe top but its of great quality irregardless”

Helpful Report

Thank you for your review, Bonnie. We're so glad to hear you love your new mat. It sounds like you may have purchased from a page on our site that contains our most popular sizes. That said, we do offer full customization, too, via a link on this same page. If you are ever interested in ordering a fully custom mat, you can certainly do so from our custom order form page online. We hope this helps. Thanks!

“Excellent experience with this company. My initial match was erroneously cut a miniscule amount but enough to make the mat too small for full protection of my dining room table. Communication was fast, easy, kind, and resolved the situation.immediately. I'm extremely satisfied, thank you!”

Helpful Report

Thank you, Sonya, for trusting us to help. We're so happy to hear your new mat is exactly what you wanted. Enjoy!

“Great customer service”

Helpful Report

Thank you, Sol!

“quality product, prompt delivery and timely response to customer questions.”

Helpful Report

Thanks, Hsueh! We're glad to hear you had a great experience. Enjoy!

“Excellent Mats! They worked for protecting my color carts in my hair salon without looking ugly and bulky. Looking to buy more for my back bar area where my shampoos and treatments sit to protect my wood counter from getting color on it.”

Helpful Report

Thanks, Rhedonda! What a great use! We're so happy we were able to assist. Enjoy!

“We got defective mats but the staff were very good in exchanging it and sending us immediate response . I like the customer service . Katie is very nice to work with . 5 star even the mats came defective . I know they will send me the good ones . Prathima”

Helpful Report

Thank you, Prathima! We're glad to hear you had a great experience and that we were able to resolve the issue. Enjoy! :)

“They fit perfectly , and look great. I have them in my 3 cars.”

Helpful Report

Thanks, Ray, for trusting us to assist in all 3 of your vehicles. We hope you enjoy!

“For quite some years I am using EXACTMATS for my vehicles to my FULLEST satisfaction. With this order, I made the mistake to order the wrong size and I must say, it was almost " mindblowing ", the help I received from EXACTMATS to correct the error. Thank you so much for your understanding and help.”

Helpful Report

Thank you so much, Walter, for your continued trust in ExactMats! We're so glad to hear we were able to assist with your recent order and we look forward to assisting you again in the future. Have a great day!

“Great mats at 47 x 47 inches. Definitely would purchase again. Very helpful Customer Service. Thank you, Patrick”

Helpful Report

Thank you for your review. We're so happy to hear you had a 5-star experience and are enjoying your new, custom mat!

“I measured my table according to the instructions on the website and made my custom order and received my table protector in a timely manner. Quality was great and product is serving its purpose well. I'm very happy and satisfied.”

Helpful Report

We're so glad to hear it and hope you enjoy!

“These folks really care about customer satisfaction. You will not be disappointed in doing business with them.”

Helpful Report

Thank you, Gerald! We're so glad to have been able to assist. Thanks for trusting us to help. Have a great day!

“There is a serious problem with the delivery of goods. I paid an extra fee to receive the item quickly, but the item took two weeks. Even though the delivery came late, they did not tell me anything about it and did not refund the extra charge.”

Helpful Report

Hi Cha, We are so sorry you had an issue with your order. It looks like we fulfilled your order within 3 business days. Tracking also shows the item as delivered within 3 business days. We attempted to reach out to assist, but were unable to reach you. Should you be interested in assistance, please reach out to us at Support@exactmats.com. Thank you!

“Excellent mats for My 2023 Genesis GV70. Well made and fit like a glove!”

Helpful Report

Thank you for your review. We're so glad to hear you had a 5-star experience and hope you enjoy your new mats for years to come!

ExactMats is rated 4.8 based on 1,986 reviews