ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice durable mat but not perfectly cut to fit trunk of my SLK250. It doesn’t look professional for the costs.”

Helpful Report

Hi Chin, thank you for your feedback. We're very sorry to hear you had a poor experience - that's definitely not what we want. Especially since customer satisfaction is our #1 priority. We'd like to help, so please give us a call or shoot us an email for assistance. We will do everything we can to help you resolve this issue. Thanks!

“Replaced the original.mats with Exact mats. Excellent fit. Good value. Don't know about durability asIhave has them for 1 week. Time will tell.”

Helpful Report

Thanks so much, William, for rating us 5-stars. We're happy to hear you love your mats and know you'll continue to love these mats for years to come! Thanks again and enjoy!

“The floor mats were delivered ahead of schedule and fit perfectly in my son's car. He is happy and we are too!”

Helpful Report

Thanks, Thomas! We're glad you and your son love the mats! :) Enjoy!

“My experience was awesome. I just wish I didn't have to return them because someone ask order them for my daughter. But I will oder again once I get my new car. Thank you so much.”

Helpful Report

Thanks for your 5-star review, Rosemary. Regarding your return, of course, that is no problem. :) We're glad your daughter was able to get some ExactMats after all! They'll definitely help her keep her vehicle's flooring clean and damage-free for years to come. Thanks again - have a great 2022!

“Awesome experience!!! First order, there was a misunderstanding and they took care of it right away. Even during the busy holiday season!! Great product and even better customer service!!”

Helpful Report

Hi Marc, Thanks for rating us 5-stars! We're so glad to hear it and are happy we were able to get your mats out to you! Hope you're enjoying them! :)

“Great company to do business with. Great quality of floor match.”

Helpful Report

Thank you, Gerald, for rating us 5-stars and for leaving a great review. We're so glad you love what you ordered! Enjoy, and have a great day!

“Fits fine but expected a smoother finish.”

Helpful Report

Hi Arthur, Thank you for leaving a review and for rating us 4-stars. We wish we could have given you a 5-star experience, but it sounds like you were not completely happy with the finish, which we're very sorry to hear. I can see that you purchased our X-Edition mats, which do have a domed surface, designed to stabilize your heels. The domes also create channels for dirt and debris to fall into, vs. all of it sitting at the same surface level as your shoes. I hope this information is helpful, but if you have any questions, please don't hesitate to reach out to us! Have a great day!

“Great communication and customer service. They handled a small issue quickly and courteously. I highly recommend.”

Helpful Report

Thanks so much, Bruce, for rating us 5-stars and for your honest review! We're glad we were able to help resolve the issue. Thanks again. Enjoy your mats, and have a great day!

“I was not sure about ordering from ExactMats....I never heard of them. I have a 2022 GV70 and all weather mats from Genesis or Weathertech were not available. I googled "all weather mats for 2022 GV70" and ExactMats was one of the results. I entered Make/Model/Year and there they were. They looked good, but not as good as they looked installed. The ONLY difficult part - which may be the correct way - It was a little stiff getting the hooks in the hole....BUT they did eventually slip on. I chose the one piece, back seat floor mat and was very happy that there is a little slack -vs- snug fit. The front floor mats also fit very well as did the cargo mat. All in All....I would buy from ExactMats again. I've received MANY compliments when passengers step into the car. Last but not least....They were economical but looked and performed as if they were expensive.”

ExactMats 5 star review on 23rd December 2021

Helpful Report

Thank you so much, Bernard, for sharing your experience, and for attaching a photo. Your floor looks great! We're so glad you love your mats and know you will enjoy them for years to come. Thanks again, Bernard. Have a great day!

“Great mats. The quality, thickness and price.”

Helpful Report

Thanks, Maria, for rating us 5-stars! We're so glad you love your mats. Have a great day!

“Fit perfectly. Arrived quickly. Like the look.”

Helpful Report

Thanks, Michael, for rating us 5-stars! Enjoy!

“Absolutely perfect for my kitchen drawers!”

Helpful Report

Thanks, Jeanne! Thanks for trusting ExactMats to be your shelf and drawer solution. We're so glad you love your clear, perfect-fitting kitchen drawer liners. Enjoy!

“very accurate cutting of the mat. A nice product.”

Helpful Report

Thanks, Juan, for leaving your review. We're glad you had a 5-star experience and that you are happy with the product you ordered. Thanks again! Have a great day!

“They arrived fairly quickly and all but one fit perfectly. I subtracted 1/8 inch from each and that was a good tip. I may have forgotten to deduct on the one that was a little too long, but I can cut it down. Already planning to order more but will have to catch sales to be able to afford them.”

Helpful Report

Cathy, Thanks so much for your 5-star review. We're so glad your experience was a great one. Related to trimming, it's super simple and we have tips that we're happy to share. Just reach out to us and we'll be happy to help! Thanks and have a great day!

“I gave these mats to my 17 year old for his birthday. He said they were hard to put in but they fit and look really nice.”

Helpful Report

Thanks for rating us 5-stars, Joann! We're glad you and your son love your order of auto mats! Out of the box, they make be slightly stiff (especially if they had to travel through colder weather) but they should relax. Of course, if you run into any issues, just let us know - we're here to help! Have a great day!

“Not all mats were correct measurement.”

Helpful Report

Suzy, We're very sorry you had issues with your mat measurements and would be happy to assist. We've reached out to you but were unable to get in touch. Please feel free to reach out to us at support@exactmats.com, or via phone. Thanks!

“I order exactmats for every vehicle I purchase and they never fail to deliver a high quality product that fits.”

Helpful Report

David, thank you so much for your kind review and for rating us 5-stars. We're so glad we were able to assist. Have a great day!

“They are fit very well and hold underneath existing carpet”

Helpful Report

Thanks, Charles! Enjoy!

“I placed an order for mats and received a confirmation on Nov 26. I still have not received the mats. I have not received notification that the mats have been shipped. Is there a problem?”

Helpful Report

Hi Juan, Thanks for your review! Unfortunately, although we are producing orders very quickly, shipping solutions have been a bit slower given COVID-19. Speaking with our team, it sounds like your order did arrive recently. We're so glad! Thanks again, Juan. Have a great day and enjoy your order! :)

“these mats are perfect. They fit my car and they do not slide.j THey are also easy to clean. I have purchased several sets of the clear and when any of my family gets a different car I will buy them again.”

Helpful Report

We're so glad to hear it. Thank you so much!

ExactMats is rated 4.8 based on 1,989 reviews