ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,985 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality. The cut was slightly off. The mat came with some scratches on it already. I have had better cutting my own from Walmart.”

Helpful Report

Hi Joseph, We're sorry to hear your mat was not fit to spec and that you had scratches. That's definitely not normal, and certainly not what we want! It looks like you chatted with our team and that we offered a replacement, but you were not interested in going through the process at that time. Should you change your mind, please don't hesitate to reach out to our Support Team again. Thanks!

“We LOVE our car mats, fit perfectly!!! Thanks again Exactmats!!! :)”

Helpful Report

Thank you, Rose, for your 5-star review. We're so glad you're enjoying your auto mats!

“Love the mats. Perfect for what i needed. Good information was provided when measuring them.”

Helpful Report

Thank you, Christine!

“When I ordered ExactMats clear overlay mats for my 2023 Infiniti SUV they arrived quickly and in good shape. All the mats fit perfectly over my SUV's carpet mats to protect them. When I placed the large clear cargo trunk mat in my SUV, it was a perfect fit. All the mats look very attractive, they are not bulky and they are easy to clean. I am very happy I ordered them.”

Helpful Report

Thank you so much for your review and 5-star rating. We're so glad to hear you're happy with your order and we look forward to working with you again in the future. Enjoy!

“Excellent fit. The company need more PR to spread the word”

Helpful Report

Thanks so much, Kamal! We appreciate your feedback and thank you for your 5-star review. We hope you enjoy!

“I have purchased these mats before. I like them but in time they do yellow. Instructions say they will not? I have been instructed to wash with dawn detergent which should help with the yellowing. Excellent support from this company.”

Helpful Report

Thank you so much, David, for your 5-star review. We're so glad to hear you had a great experience. It's important to note that the yellowing you are probably experiencing is not natural yellowing, but rather yellowing caused by outside debris and oils. We recommend keeping a routine cleaning schedule for your mats, too. :) We hope this helps. Enjoy!

“I’ve been an Exact Mats Customer since 2004 when my 2005 Lexus RX 330 came with them from the Dealership. I’ve owned 3 additional Lexus Cars and purchased Exact Mats directly from Exact Mats for them. Exact Mats are the only Mats for my cars, they should be the only Mats for you cars too!!!”

Helpful Report

Thank you, Farmer, for your review and 5-star rating. We're so happy to have you as a customer and look forward to working with you again in the future. :)

“Perfect fit.”

Helpful Report

Thanks, Jeff!

“Great product and perfect fit”

Helpful Report

Thank you, David!

“My experience with Eactmats was excellent as always. They resolved my problem... customer service was fast and thorough. I would not hesitate to recommend the company to anyone who wants an excellent product and provides service before, during and after the sale! Mark”

Helpful Report

Thank you, Mark! We're so glad we could assist.

“Permanent water marks 👎. Outdoor table👎”

Helpful Report

Hi Susan, Thanks for your review. We're so sorry to hear you experienced issues with your order. That's certainly not what we want! We attempted to reach out to assist, but unfortunately, did not hear back. If you change your mind and would like assistance, please reach out to our Support Team (Support@ExactMats.com). Thanks in advance!

“Great quality floor mats and a perfect fit!”

Helpful Report

Thank you for sharing! :) We're so glad you had a 5-star experience and we look forward to working with you again in the future.

“They fit perfectly and are durable at a good price.”

Helpful Report

We're so glad to hear it, Christopher! Thanks for sharing!

“As always they were an Exact fit.”

Helpful Report

Thanks, Thomas!

“Very good quality product Excellent customers service Fast shipment”

Helpful Report

Thank you, Alan!

“Honda doesn't even make my Clarity anymore, but I got a perfect fit and was able to only purchase the rear mat I needed for my dog. Easy to order, arrived rapidly.”

Helpful Report

Thank you, Martha!

“Love these mats for all my MBZs. Good fit and good looks.”

Helpful Report

Thank you, Russ! We're so glad to hear it.

“I would rate my experience as EXCELLENT. The mat was cut exactly as ordered and the mat is even better than I expected. It is on my vanity at my bathroom sink. It is sturdy and cleans easily. It arrived sooner than I expected. I will use Exactmats again when I need another mat in my guest room.”