ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,993 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 23rd October 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The passenger (right) side had to be cut and the driver side was not “exact”.”

Helpful Report

Hi Rose, We want to ensure that you possess the best fitting mats possible for your vehicle. In order for me to assist in getting you the right mats, would you mind sending me some photos of the Front Driver Exactmat placed on top of your Front Driver carpet mat? It would be better if the photo mat was taken outside of the vehicle laying flat on the ground so we can accurately view any possible discrepancies. Please send the photos to support@exactmats.com Thank You!

“website easy to navigate and make purchase. shipped promptly and they fit like a glove!”

Helpful Report

Your feedback is much appretiated!

“After determining the problem, exact mats sent out a replacement. Excellent customer service. Thank you, Aloha from Hawaii”

Helpful Report

Hi Scott, If you could email us some photos showing the issue with the rear mats by sending them to support@exactmats.com, we will be able to diagnose the issue and send you the correct mats ASAP. Thanks again

“The fit is almost perfect. I love these mats. It protects my new car from the kids and the dogs. Ordering seat covers next. I highly recommend.”

Helpful Report

Thank you for your kind words!

“Fit well and look nice in my new Genesis. Delivery was prompt also.”

Helpful Report

Thanks, Kenneth!

“The floor mats fit and look great on my 2019 Lexus 350. Thanks for your service and a great product.”

Helpful Report

Anytime, David! Thank you for your feedback!

“Very please with this item”

Helpful Report

Glad to hear it, Bob!

“Great service, reasonable prices and good quality.”

Helpful Report

Your feedback is much appreciated Jonnie! We always strive for excellence in all categories.

“This is my 3rd set of mats and your company never fails to deliver a great product every time!”

Helpful Report

Thanks, Danny!

“Fit perfectly. Matched the cabin mats perfectly. Just a shame after two to three years they turn yellow”

Helpful Report

Thanks! Considering you bought a cargo mat, there should be little to no evidence of any yellowing. Yellowing results from a chemical found in asphalt and is typically found primarily in front driver mats over time. However, there are precautionary measures that can be taken to slow the yellowing significantly. 1. Wash your mat with degreasing dish soap such as Dawn once a month and/or 2. Clean the mat with bleach cleaner once a month.

“My Audi Q5 mats arrived promptly and fit perfectly. Especially pleased with the cargo mat and quality!”

Helpful Report

Thank You for the detailed review! We are very happy to receive positive feedback regarding mat fitment especially when it involves Cargo mats!

“Haven't put them in yet. Car in shop getting makeover. Thanks”

Helpful Report

Alright, well we hope you enjoy your mats!

Thanks for the review!. We hope you enjoy your mats!

“Very cool looking!”

Helpful Report

Thanks, Paul! Aesthetic appeal is one was one of our top considerations when developing this product

“Ben was wonderful in every way making sure I had a custom fit. I have owned Exact Mats in all of my Lexus since 2007. I wouldn't put anything but Exact Mats in my car - Loveum!”

Helpful Report

Anthony, Thank you for the great compliment. Our number 1 priority is to ensure each customer is 100% satisfied. -Ben

“We are pleased with our new clear plastic mats. We would highly recommend them.”

Helpful Report

Thank you for the wonderful feedback, Forrest!

“Mats fit perfectly and we received them in a couple days after ordering”

Helpful Report

Thank you, Malcolm!

“Not an exact fit like promised. Keep slipping out of position. Will have to make do. Could have gone to Walmart and paid 20 dollars instead.”

Helpful Report

Hi David, I'm sorry to hear the mats are not working as intended. To proceed with diagnosing the issue, please contact support@exactmats.com. We wish to get the issue rectified ASAP. Thank You!

“I love my Exact Mats! My 2nd vehicle I have ordered for. My 1st set lasted the 12 years I had my Prius and they’re still going strong with the new owner. Will continue to buy Exact Mats in the future.”

Helpful Report

Wow, Jennifer! Thanks for the review. We are glad to hear our product has held true to its standards after all that time.

“My mats fit perfectly thanks”

Helpful Report

Thank you, Larry for the great feedback!

“As a repeat customer, I was not surprised at the quality, fit and fast delivery...”

Helpful Report

Always happy to hear from a loyal customer, thank you!

Thank you for the review and the repeat business!

ExactMats is rated 4.8 based on 1,993 reviews