Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service.”

Helpful Report

Posted 4 years ago

“Prompt and efficient service from placing order to delivery. A super fast service. Excellent.”

Exotic-Pets.co.uk 5 star review on 14th January 2021

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Posted 4 years ago

“Perfect my snake arrived safely and healthy can’t ask for much more, the only complaint if you can call it that is that the tape on one of the boxes wasn’t on properly so it was kinda open a little bit but not that much and the product wasn’t damaged so it was completely fine. I would strongly recommend exotic pets 10/10”

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Posted 4 years ago

“Can't recommend highly enough. Fast delivery - frozen supplies are properly packed to stay frozen.”

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Posted 4 years ago

“Ordered food for my Beardie. Came within two days extremely pleased with service. Will definitely be ordering from them again”

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Posted 4 years ago

“Nice and helpful staff. Good service, healthy animals and fast livefood shipping. couldn't recommend more!”

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Posted 4 years ago

“I was very surprised of how well the frozen mice came although when I opened the box the mice had already started to defrost but I would definitely buy from them again.”

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Posted 4 years ago

“Brilliant customer service and super quick delivery .Will definitely be using Exotic Pets again”

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Posted 4 years ago

“All good! As described and on time”

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Posted 4 years ago

“Fantastic service - would recommend! Thank you”

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Posted 4 years ago

“I ordered a culture of flightless fruitflies and was thoroughly disappointed when it arrived to find that the culture was already quite old, many of the flies already dead, with those that were alive, not at all healthy. The cultures which I usually order from a different site (who had on this occasion run out of stock) last much longer and seem in much better condition. Will not be using this site again”

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Posted 4 years ago

“On arrival at shop a very helpful and caring service, very knowledgeable and with full advice and checks for pets sold. Excellent selection on display. Bright, clean shop. Highly recommend.”

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Posted 4 years ago

“Wonderful experience from start to finish. I ordered a salamander from their website; this was followed up on via e-mail by friendly, helpful staff members, who checked my setup and answered any questions I had. The salamander arrived by reptile courier within the one-hour slot given, well-packed and with a sheet of care notes, and has been an absolute dream ever since: healthy, confident, and eating like a hog! Would definitely order from this company again, and would recommend them to others.”

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Posted 4 years ago

“Live food and bioactive custodians arrived in great health and condition. Outstanding.”

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Posted 4 years ago

“Very helpful indeed gave me really good advice what I needed for my gecko and my gecko was delivered on time and on the date they said we love him thankyou”

Exotic-Pets.co.uk 5 star review on 26th December 2020

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Posted 4 years ago

“Have asked to double check before dispatch as wrong thing sent out but no note taken wrong again for a 4th time!!”

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Posted 4 years ago

Hi Josie, So sorry to hear that you weren't happy with your orders. We cannot find any messages from you regarding the sizing issue, is it regarding the large or standard crickets? Although these are labelled differently, there is no visual size difference between the two. We will be removing large crickets from our website to stop further confusion. Regards

Posted 4 years ago

“Brilliant service ,loads of advice,I had a cane toad delivered was phoned night before with delivery time the delivery was on time and the toad arrived happy thanks”

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Posted 4 years ago

“Excellent customer service, fast delivery and reasonable prices.”

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Posted 4 years ago

“Very helpful and friendly company . My delivery of a praying Mantis came very quickly , was very well packed and came with a heat pad to ensure it was safely delivered . I would thoroughly recommend Exotic Pets UK”

Exotic-Pets.co.uk 5 star review on 23rd December 2020

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Posted 4 years ago

“Ordered some live foods for my mantis, arrived when they said they would. Great customer service and updates.”

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Posted 4 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews