Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer care, very informative and happy to give any advice and help you with your choice of pet.”

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Posted 7 years ago

“we purchased some silk plants and they are perfect, sales team very helpful”

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Posted 7 years ago

“Ordered some frozen rats they came quickly well packaged and good sized will definitely order from them again”

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Posted 7 years ago

“fantastic service would buy from again”

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Posted 7 years ago

“Alongside a few products, we ordered an African lined mantis & we were not only really chuffed with the quality of the products, but also the care taken to ensure our mantis got to us safely & as comfortable as possible. There was a slight hiccup with delivery through no fault of Exotic Pets however they still done their best to sort this out for us. We’ll definitely be using Exotic Pets again!”

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Posted 7 years ago

“Found everything I needed and also bought some great Bearded Dragon Christmas Cards. Hoping you will have these cards next year wish to purchase some for The North West England Reptile Club Xmas Stall(All money goes to reptile rescue)”

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Posted 7 years ago

“Excellent communication, very nice mantis and quick delivery +++”

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Posted 7 years ago

“your animals are always in good health and delivered saftly”

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Posted 7 years ago

“The Marbled newts were in a good condition and have settled in to their tank well”

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Posted 7 years ago

“I was very happy with the service. So well done to all the staff that organised it ;)”

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Posted 7 years ago

“I'm soo happy”

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Posted 7 years ago

“Another trouble free transaction and another healthy spider safely received. Many thanks.”

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Posted 7 years ago

“easy to order and quick delivery”

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Posted 7 years ago

“all well the heat pack did not work was cold”

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Posted 7 years ago

“I can't complain. Excellent service. I can only recommend.”

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Posted 7 years ago

“I recently purchased a Guyana Goliath bird eating spider and have to say I love it, the service I got when ordering was brilliant and the spider arrived so quickly which I've named Athos as it means giant. Really pleased with my purchase. Thank you so much”

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Posted 7 years ago

“prompt delivery and stuff was 100%”

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Posted 7 years ago

“Very helpful advice and discussions on housing and caring for a range of amphibia. My fire salamanders are in really good physical condition and have settled in well.”

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Posted 7 years ago

“Product arrived speedily and very helpful advice by email afterwards.”

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Posted 7 years ago

“The money was taken out of my bank account straight away. When I checked to see if my order had been dispatched (seeing as the money had been taken) it said ‘awaiting’. I then had to email Exotic Pets to find out when it was going to be due. Turns out this item is out of stock. I was not told of this and again my money had been taken. I then got a replacement sent out no problems but the replacement was half the price and I am still waiting for my refund. My order was placed on the 23rd November.”

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Posted 7 years ago

Unfortunately, I do need to correct some of the details given here. You ordered from us late on a Thursday evening and we attempted to order this off site item from our supplier on the Monday. We then found this product had been discontinued by our supplier. You called us on the Monday morning just before we had opportunity to contact you. We explained the situation and offered you an alternative there and then, which you accepted. We then dispatched this replacement item on the Tuesday (once the stock had arrived with us from our supplier) and we refunded you that day for the difference in cost. N.B. All refunds take 3-5 working days for banks to process. I do feel this review judges us very harshly, considering that we made every attempt to resolve this for you and give you a product that was as close to the original as we could. If you'd like to discuss this further, please contact us by phone or email and ask for Chris.

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews