Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Giant East African Land Snail for my son from Exotic Pets. It was good value and arrived when they said it would. Me and my son are very happy - as is Simon the snail!!”

Helpful Report

Posted 7 years ago

Glad to hear Simon the snail is doing well! Let us know if there is anything else we can do to help you guys and your new pet. Thanks :)

Posted 7 years ago

“Cant fault this company, extremely good service, knowledgeable staff. Goods as described, p&p resonable. Makes life so much easier bein able 2 order from here and not go into town or a retail park.”

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Posted 7 years ago

It's really nice for us to receive such glowing feedback San! Let us know if there is anything else we can to to help. Thanks :)

Posted 7 years ago

“All the pet I have from this shop ar all good and ther sovers is spot on”

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Posted 7 years ago

Let us know if ever there is anything else we can do to help! Thanks for the great feedback :)

Posted 7 years ago

“I have nothing but praise for "Exotic Pets". It is very easy to find the product I want and easy to order it. My order always arrives as scheduled and the little creatures are always well protected for their journey. What more would anyone want! I also appreciate the newsletters when they arrive. Thank you. Denis McNamara. ????”

Helpful Report

Posted 7 years ago

Thanks Denis, such great feedback there! We will have more newsletters heading out to everyone soon. :)

Posted 7 years ago

“I'm new to exotics pets etc but these people always help , give sound advice , and make you feel like important customer whether you buy little or lots well done all of you xx”

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Posted 7 years ago

That's really nice of you to say. We want all of our customers to enjoy their buying experience with us! Thanks :)

Posted 7 years ago

“Fantastic helpful service. Very friendly nothing too much trouble. Very happy will definitely be returning.Thank you.”

Helpful Report

Posted 7 years ago

We are a friendly bunch here at Exotic Pets and strive to help people where we can! Thanks for the great feedback! :)

Posted 7 years ago

“very informative well mannered a pleasure to deal with 10 OUT OF 10”

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Posted 7 years ago

Great review Roy! Let us know if there is anything else we can do? :)

Posted 7 years ago

“I have dealt with Exotic Pets for a number of years and have purchased livestock, frozen and dry goods several times and on all occasions have been impressed with the speed of delivery and standard of packaging, What has impressed me most is that despite running a very demanding buisness the owners Chris and Karen always find the time to advise,suggest and generally pass on any information and knowledge and experience that they have accrued either through their buisness or many years as keen hobbyists. I would rate Exotic Pets as certainly one of the best on-line buisnesses in their industry.”

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Posted 7 years ago

Thanks Trevor. You're repeat custom over the years has been most appreciated. :)

Posted 7 years ago

“Easy to order and quick to arrive. Excellent.”

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Posted 7 years ago

Thanks Brian. We always aim to dispatch all orders as quickly as possible! :)

Posted 7 years ago

“Ordered pro rep lamps for our tortoise and our snake from exotic pets. The price was good. Delivered really quickly. Pleased to have found a reliable supplier of the pro rep brand.”

Helpful Report

Posted 7 years ago

We do carry a lot of ProRep products, but please let us know if you're ever struggling to find anything. :)

Posted 7 years ago

“Always prompt, helpful advice and any special instructions always followed.. To be honest, I don't bother going anywhere else now.”

Helpful Report

Posted 7 years ago

Thanks Richard, your customer loyalty is most appreciated by all at Exotic Pets. :)

Posted 7 years ago

“Really good and easy to do love this site will be definitely buying from the site again”

Helpful Report

Posted 7 years ago

Sounds like you've got the exotic pet bug Callum! Please let us know if we can assist or advise you in any way. :)

Posted 7 years ago

“Great company to deal with. Hassle free and quick delivery!”

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Posted 7 years ago

Thanks Elaine! We do try to make our customer journey as pain free as possible. Let us know if there is anything else you'd like to see us do? :)

Posted 7 years ago

“Over the last few years I have made several purchases at exotic pets from items if husbandry to livestock. A very professional, friendly and courteous service given. All merchandise of a high quality. I have very healthy animals majority of them bought from exotic pets, especially my ball python who never refuses a feed and has a nice weight on him. I highly recommend exotic pets to novice or expert.”

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Posted 7 years ago

Thanks for your kind comments Ben, its really important for us to get good feedback from valued customers like you. :)

Posted 7 years ago

“Uk's best online pet shop ????????????????????”

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Posted 7 years ago

Our aim has always been to provide great service and quality animals, so it's really nice to get comments like this. :)

Posted 7 years ago

“Fantastic site that has all the food I need for my exotic animals. Such as mealworms and dubia roaches for my ants.”

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Posted 7 years ago

Great feedback! Let us know if there is anything else that you'd like to see us stock? Thanks :)

Posted 7 years ago

“Tremendous - very helpful”

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Posted 7 years ago

Great to receive such praise, thank you for your comments.

Posted 7 years ago

“Fast and efficient service”

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Posted 7 years ago

Always nice to get such good feedback. We hope to hear from you again soon. :)

Posted 7 years ago

“Have made a few purchases of live crickets plus other items over last few months. Have to say always very pleased with purchases. Always extremely well packaged, haven't had any losses at all, crickets always very lively and active. I live in Guernsey, Channel Islands so they have that bit further to come which impresses me even more and parcels arrive within a few days of ordering which is brilliant. Would highly recommend Exotic Pets to anyone looking for good quality exotic pet food items and also excellent service and feedback. AAA+ service.”

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Posted 7 years ago

Thanks for the great feedback. We do our best to maintain deliveries to all parts of the UK where we can. Please let us know if there is anything else we can do to help.

Posted 7 years ago

That's great to hear! We try and accommodate all our customers, no matter where they reside. I'm pleased to hear that all the insects are travelling well to you. Thanks :)

Posted 7 years ago

“Easyou to order quick delivery no problems”

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Posted 7 years ago

Glad to hear you that your shopping experience was a positive one. We hope to hear from you again soon. :)

Posted 7 years ago

That's great Sally! If ever, there is anything else we can do to help, please just ask! Thanks :)

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews