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Exotic-Pets.co.uk Reviews

4.7 Rating 1,829 Reviews
93 %
of reviewers recommend Exotic-Pets.co.uk
4.7
Based on 1,829 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Exotic-Pets.co.uk Reviews
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Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous
Anonymous  // 01/01/2019
The items were good and the communication is good
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Posted 6 years ago
Really good value and very fresh took a while to post out but they explained they were waiting for a delivery of one of my items Good customer service as they did let me know would recomend
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Posted 6 years ago
brilliant service. order came fast & in brilliant condiction. will be using again 😊
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Posted 6 years ago
Excellent, fast delivery. Very well packaged.
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Posted 6 years ago
Excellent product, good price, well packaged for delivery. Very good customer service it was delivered when i was promised. Well done .
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Posted 6 years ago
Received two turtles on time and they have settled in really well .Really pleased with the service I received .Thank you
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Posted 6 years ago
They provide excellent customer service and quality goods.
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Posted 6 years ago
They were extremely helpful when I had questions about their animals and sorting out delivery around my work schedule. I purchased a hatchling House Snake from Exotic-Pets, she was alert and healthy upon arrival. She has settled in nicely and enjoying her new enclosure.
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Posted 6 years ago
The team are really helpful and quick at replying to emails and the tarantulas are nice and healthy. I love my 8 legged baby's 💖
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Posted 6 years ago
My mantis arrived alive, but some time later than expected
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Posted 6 years ago
Hi Marc, unfortunately you missed the cut off to get your delivery out the same working week (please see our delivery info page for more information). We did ship your order at the first available opportunity the following week. Apologies for any inconvenience this may have caused. Thanks Chris
Posted 6 years ago
I have bought two spiders live food and food for the live food and every purchase has been high quality and next day and the price has been very competitive I cannot fault this company in there products,delivery or communication this is a very high class company Alan Winter
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Posted 6 years ago
Purchased Hemp Substrate for our spur tailed tortoises. Great product very clean no dust easy to clear debris and soiled.
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Posted 6 years ago
Very good service the stuff was fantastic customer service is very good very helpful as well do have no problem order bits of u delivery is all way very good
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Posted 6 years ago
I am usually happy with my purchases. On this occasion I ordered two boxes of mario worms and two boxes of dubia roaches. When it arrived I had four boxes but one box was empty missing the dubia roaches.
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Posted 6 years ago
Hi Emma, I have made several attempts to contact you regarding this review, both by email and by phone. Can you please contact us as soon as possible so we can clarify what size roaches you were missing and so we can get some sent out to you? Thanks, Chris
Posted 6 years ago
good service and delivery
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Posted 6 years ago
Fast delivery and good service, however one millipede arrived very unwell and died within a few hours. Full refund was offered.
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Posted 6 years ago
Delighted with my recent purchase,and the friendly prompt service.
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Posted 6 years ago
The delivery was fast and easy. I very much like my spider. You are great. :)
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Posted 6 years ago
speedy delivery of well=packed.good value animals
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Posted 6 years ago
This is my second purchase from this family run business and I have been very pleased on both occasions. Chris was very helpful and provided valuable advice and when I collected direct from site the staff were very friendly and professional. I have also used thier delivery service for goods and would not hessitate in highly recommending them. Many Thanks........
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Posted 6 years ago
Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews