Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

Write Your review

Tell us how Exotic-Pets.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service & a very fast delivery time A++++ thank you 🖒🖒🖒”

Helpful Report

Posted 7 years ago

Always nice to receive such positive feedback from our regular customers. Thank you :)

Posted 7 years ago

“Great service. Spiders arrived safely, well packaged and in great condition. I will definitely order again.”

Helpful Report

Posted 7 years ago

Excellent review, thank you. Great to see that you were happy with all the spiders we sent you. :)

Posted 7 years ago

“Very quick to post out, little lack of Correspondents, and little smaller then described, but overall would use again as happy with the sling....”

Helpful Report

Posted 7 years ago

Thanks for the feedback Susan. It looks like you didn't receive all of our automatic email notifications unfortunately. We do now send them via a new email server and delivery rates have improved significantly. Glad you were still happy with the sling though. :)

Posted 7 years ago

“Stock arrived well-packaged, well-fed and heated. Shipping is expensive compared to other sites but service is good so would use this site again and recommend.”

Helpful Report

Posted 7 years ago

Thanks for the feedback Abigail. If you could please let us know who is offering cheaper delivery on inverts that would be much appreciated. :)

Posted 7 years ago

“I was very satisfied with the care, condition and the well being of my order. To me, it shows that this company really cares for its animals, and I would definitely order from these again. Customer service was excellent. Emails were replied back asap, when I had problems or enquiries. So overall very pleased with choosing Exotic Pets to order my animals.”

Helpful Report

Posted 7 years ago

Wow... Great feedback, thank you! We are a team of animal lovers here at Exotic Pets and we do take pride in providing a great service to all of our customers. :)

Posted 7 years ago

“Very pleased with my order. Kept me up to date all the way through. Was very please with every item that was on my order. Very well packaged. Can't recommend them enough.”

Helpful Report

Posted 7 years ago

Great! We do our best to pack all our orders as well as we can. Glad to hear we're doing a good job! :)

Posted 7 years ago

“Really pleased with what i ordered! Will use this website again!!!”

Helpful Report

Posted 7 years ago

Thanks for the great review! We started out selling praying mantis many years ago and we're glad that your impressed with the one you purchased from us. We will look forward to your return! :)

Posted 7 years ago

“I ordered 2 giant millipedes which came promptly & in good condition”

Helpful Report

Posted 7 years ago

Thanks for the great review! We love our millipedes here at Exotic Pets and it's always great to receive feedback regarding the condition of our animals we send out to our customers.

Posted 7 years ago

“Delivery excellent came as and when supposed too. Very helpful and friendly staff, great value and expertise from exotic pets highly reccomend and will use again.”

Helpful Report

Posted 7 years ago

Thanks for sharing your recent experience with us Simon. You're satisfaction is our number one priority, so we're really pleased to hear that has gone so well and you'll be coming back to us in the future! :)

Posted 7 years ago

“All items were as expected posted very fast and the tank for my leopard geckos now looks amazing”

Helpful Report

Posted 7 years ago

That's great Brandon! Looking at what you bought I bet it does look fab too! Good job! :)

Posted 7 years ago

“Tarantula melted during transport and still survived. Very healthy and eating straight away. Great service.”

Helpful Report

Posted 7 years ago

Occasionally that does happen with young spiderlings but due to us packing them well it won't ordinarily effect them. I'm glad the little one settled in quickly! Thanks :)

Posted 7 years ago

“Outstanding... It was too cold to send live insects/kept up-to-date with shipping. Packaging was brilliant and everything arrived safe and well....”

Helpful Report

Posted 7 years ago

Very occasionally we do have to delay shipping due to adverse weather conditions but we always do our best to ensure our customers are well informed with what's going on and that they understand the necessity for us to do this! Thanks for the great feedback! :)

Posted 7 years ago

“Very pleased bought a curly hair tarantula spiderling, arrived well packed and alive will definitely use again :)”

Helpful Report

Posted 7 years ago

We love our tarantulas here at Exotic Pets. It's great to see one of our home bred animals going to a great home! Thanks :)

Posted 7 years ago

“Delivery was on time and they were even able to leave the package with next door neighbours when no one was home during the deliver hours! Great!”

Helpful Report

Posted 7 years ago

Thanks for the feedback Chande! It's nice to hear that we and our courier managed to accommodate your delivery request. Please let us know if there is anything else we can do make this a five star review next time around. Thanks :)

Posted 7 years ago

“Problem with some crickets but sorted out quickly and reasonably by some very helpful staff. Will use again.”

Helpful Report

Posted 7 years ago

Sorry, we didn't get it right first time Samantha but I'm glad to see we rectified the problem promptly. Thank you :)

Posted 7 years ago

“I have used this company many many times and each time has been outstanding. I have never ever had any complaints and every animal I have purchased has been healthy. They are all well packaged with heat pads for winter transport to keep them warm. The prices for their stock is also exquisite as is the courier price. Will always go to this website for my reptile needs :)”

Helpful Report

Posted 7 years ago

That's excellent Daniel and as a regular customer of ours it's always important to receive your feedback. Thank you for your input and leaving this glowing review. :)

Posted 7 years ago

“1st time I've ordered from you guys, arrived as said, product was excellent, all I can say so far is great stuff, got exactly what I needed and at the same price that saves me going out to Pet Store. I'm sure Tess the Tortoise is chuffed too. I'll defo be a regular now. Nice 1.”

Helpful Report

Posted 7 years ago

We hope Tess the tortoise is chuffed too! Both yours and your animal's satisfaction is important to us, this is why we only stock quality products to ensure everyone's happy! Thanks for the great feedback! :)

Posted 7 years ago

“The products are great and the animals are always healthy.”

Helpful Report

Posted 8 years ago

Thanks for the five star rating Sam, that really means a lot to us! Please let us know if you need any help in the future with anything, we are here to help! :)

Posted 7 years ago

“Had a few issues with this purchase, nothing major but enough to be of concern - no confirmation email of order and at nearly £300 and with it being a live animal you'd expect some sort of confirmation, no email informing me that my order wouldn't be delivered on the date stated on the website but a week later (I wouldn't have know at all if it wasn't for the fact I'd contacted them to check on my order after being concerned that I'd had absolutely no communication from them at all). Was told Thursday then it changed to the Friday by 8.30, arrived after 11pm at night, animal was extremely cold and rather unresponsive due to the extreme low temperature, I feel that when paying a large amount of money for a proffesional animal courier that they should have vehicles equiped to keep the animals at a tempt that's not detrimental to them, I raised this concern with the company and it wasn't addressed, the box also smelt strongly of cigarette smoke which I feel is dreadful when it contained a live animal, they did say they would take this up with the courier but I feel considering this, the cold animal, the changing delivery dates a partial refund of my delivery payment would have been a good gesture here - I'm sure if they'd raised the delivery being late, he cigarettes and the low temp with the courier they could have obtained a full refund from them. There was also no info on the animal and no date of birth or even a very rough age given, no care sheet, nothing at all, and they didn't offer any info at all when I asked which isn't what we are used to. It would also seem the animal hasn't been handled at all as it's absolutely petrified of people, which isn't great when selling for the pet industry and again not what we've been used to with our previous tortoises who have all arrived well socialised, happy and able to interact. Over all the animal seems healthy physically and hopefully we will be able to socialise her, but I wouldn't purchase any live animals from here in the future, it all seemed a little unprofessional with the lack of communication, info and changing dates, and my order arriving in the middle of the night.”

Helpful Report

Posted 8 years ago

We’re sorry to hear you’ve had anything but a positive experience when shopping with us. As previously discussed; order confirmation and dispatch emails are sent automatically from our servers. Since you initially raised this concern, we have run several tests and can see all these emails are going out as they should. Looking back through our communication, there has been 7 other emails sent by myself (before and after purchase), and calls and texts from the courier delivering the animals. I did explain the reason for the delivery delay (which in the end was by 1 day), and that there had been a mix up in communication between myself and a colleague. Due to this mistake, I arranged for this animal to be sent up to you on a SAME DAY delivery with an alternate courier. Once you received your order, I contacted you to check everything was okay. This is when you made me aware of the late delivery, and at the time you said “it arrived at 11pm but that was fine”, I did apologise for the late delivery regardless, as the courier did say 8:30pm to ourselves also, but as I’m sure you can appreciate, travelling cross country on a Friday, the likely cause was heavy traffic. The courier has told me, that they kept you informed throughout with an ETA. Your comments, regarding the cigarette smoke are completely justified and again when you made me aware of this, we contacted the courier and questioned them immediately on this matter; again, this has been taken very seriously by all parties involved. All reptile and amphibian orders are carefully packed in poly boxes with heat packs that are pumped by hand until they become warm, ordinarily they burn for an average of 24 hours. Shipping animals this way, keeps them warm, safe and secure. The tortoise you purchased was UK captive bred 2015 (as stated on your invoice), and during our communication I questioned whether you had “fully researched the species” you were purchasing, and you assured me you had. Sulcata tortoises are well known for being shy as youngsters, as they mature, they become bolder. When I followed up you receiving your order (the following day) you stated “she seemed absolutely fine and has ate well today and seems happy exploring the nursery table”. Lastly, we publish more reptile and amphibian care sheets than any other business in the UK. We continually update old care sheets and add new ones, for a wide range of species. We offer full after care support for all customers either by phone or email and we’re even expanding our article system later this year to discuss some topics in greater depth. If you’d like to contact me and discuss this in more detail, please call 01246 568390 and ask for Chris.

Posted 8 years ago

“Highly recommended. I have bought tarantula spiderlings and cute baby Bullfrog all in excellent condition and well packed. Very helpful and nice to deal with. Reasonable prices too. Marion.............”

Helpful Report

Posted 8 years ago

It's great to hear that you've been back to us and bought other animals too. Thank you for the feedback and please let us know if we can help you with anything else in the future. :)

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews