Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent live food provided by very knowledgeable staff. Will not use anywhere else now I’ve found this gem of a place and so close to home!”

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Posted 5 years ago

“Delay with order. Had to chase when the insects would be delivered twice as it was my sons birthday present.”

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Posted 5 years ago

Hi Karen, I'm sorry to hear that you were unsatisfied with our service. Your order was delayed due to the freezing overnight temperatures that we experienced at the start of February. Shipping invertebrates when the temperatures are well into the minuses, would put them at significant risk. We did communicate this by email and on several occasions to all our customers. I'm sorry that the timing of this coincided with your sons birthday present, but I'm sure you can appreciate that animal welfare will and must always be a priority for us. Best regards Chris

Posted 5 years ago

“Excellent quality live food, packaged well and reasonably priced. Only thing is postage, its a bit expensive and raises the entire price enough for it to not be viable to be my first choice for pet food, also would be nice to have the option to choose a delivery time if possible. Thanks though, great service otherwise!”

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Posted 5 years ago

“Excellent supplier, quick an easy ordering process with prompt and comfortable delivery.”

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Posted 5 years ago

“Had no idea when my order was coming, 2 dead roaches with 7 left and 1 dead locust. Far from lively bugs that were overpriced for what they were.”

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Posted 5 years ago

Hi Rosie, I'm sorry to hear about you having some trouble with your order. When orders are shipped, our system will automatically notify you (by email) that your order is on it's way. By logging into your account, you will also be able to access tracking information. Regarding the live foods you have received dead, if you can forward photos to support@exotic-pets.co.uk we will gladly arrange for replacements to be sent to you. Best regards Chris

Posted 5 years ago

“My spiderling arrived in a very short time from ordering, in great health, now ensconced in the terrarium, thanks for a great service! Brian, Scotland.”

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Posted 5 years ago

“Unfortunately my crested gecko tank arrived a lot later than expected (although care was taken to ring me and inform me as to why) but also damaged, the glass front door with big chip in glass and bottom panel with smash in, I had no time to wait so had to use sealant to make it usable but wasn’t happy. Sorry for bad review”

Helpful Report

Posted 5 years ago

HI Karla, I'm sorry to hear of you receiving the tank damaged. It would certainly have been inspected before being shipped, so unfortunately it sounds like the courier has likely mishandled it during the delivery. Can you please forward photos of the damaged tank to support@exotic-pets.co,uk so we can arrange for a replacement to be shipped to you? Best regards Chris

Posted 5 years ago

Hi Karla, I'm sorry to hear of you receiving this product damaged, can you please forward photos to support@exotic-pets.co.uk so we can look at arranging a replacement for you. Best regards Chris

Posted 5 years ago

“Brillant delivery next day my spider and vivarium and it's food are doing fantastic settling in finding and eatting thankyou EXOTIC-PETS”

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Posted 5 years ago

“I was very pleased with my spiderlings from exotic pets and I hope to purchase more.”

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Posted 5 years ago

“Friendly and helpful staff. We went to pick our little horned frog up and they were more than willing to help with anything they could. They also made sure our frog was packaged safely and warm enough for the journey home. I was very impressed and had a great experience all round.”

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Posted 5 years ago

“Happy healthy orchid mantis, ate immediately”

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Posted 5 years ago

“A fantastic service. First class with ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

“Quick delivery my baby anery corn is perfect she's so tame and feeding brilliantly will defiantly use exotic pets again for my next live purchase as I have always used them for food for my bearded dragon deffo worth 5 stars”

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Posted 5 years ago

“My spiderling turnt up dead just aswell I ordered from the spider shop a few weeks after!”

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Posted 5 years ago

Hi Jamie, I'm sorry to hear that you feel you've had a bad experience when shopping with us. However, I have tried to contact you regarding this order and I've not yet received a response? Can you please forward us a photo urgently, of the spiderling you have received DOA? We can then process an immediate refund/replacement. Best regards Chris

Posted 5 years ago

Hi Jamie, I'm very sorry to hear of you receiving a spiderling DOA. I have just checked our records and I can see this issue has never been reported to us. It's extremely important to contact us immediately if you have a problem with an order. This gives us an opportunity to request further information and/or photos. This also allows us to quickly process any due replacements/refunds. We do take great care in our packaging and we are especially vigilant during the winter period and what dates invertebrate orders are shipped. Can you please forward photos ASAP to support@exotic-pets.co.uk so we can help you. Best regards Chris

Posted 5 years ago

“Great service lovely product will be buying from them again”

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Posted 5 years ago

“Amazing value for money. Quick delivery. Always packaged well. Would recommend to anyone.”

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Posted 5 years ago

“My t arrived perfectly healthy and when I had questions about my purchase the staff were more than happy to help, definitely order again, thanks guys.”

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Posted 5 years ago

“YOU were really helpfull”

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Posted 5 years ago

“Very helpful and knowledgeable. They really care about passing on valuable info about your new pet. Much better to visit.”

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Posted 5 years ago

“Great products with very competitive prices. It is the first online reptile store I go to to order my reptiles products.”

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Posted 5 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews