Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy got a Royal python, tarantula and prey mantis from them everything healthy and doing well would defenetly recommend buying from exotic pets and communication before and after buying is great. Really friendly bunch”

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Posted 7 years ago

Thanks for the 5 star review and sharing your satisfaction on the animals you had received. Much appreciated. :)

Posted 7 years ago

“Best online shop for ordering reptiles”

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Posted 7 years ago

We've been doing this a long time Darian, so it's always really nice to get feedback such as this. Thanks :)

Posted 7 years ago

“Very happy with this fantastic shop ..So happy with the Xenopus frogs , which arrived in perfect condition , Ive been breeding these little dears for years , though had a twenty year gap !! , Great communication as well ...I expect quality from a company , but this company has surpassed what standards you would expect with flying colours ..i LOOK FORWARD TO PURCHASING MORE IN THE FUTURE ...PLEASE BUY WITH CONFIDENCE !!!”

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Posted 7 years ago

Such glowing feedback Simon. It's really nice to receive comments such as these! Thank you :)

Posted 7 years ago

“Good service .. great customer service .. I ordered live Stock very pleased with the product and good price .. definitely recommend to other customers..”

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Posted 7 years ago

Hope the spiderling is growing well and glad to hear your happy with the service you received. Thank you :)

Posted 7 years ago

“First time i have brought . And really pleased plant was packed very good in lovely healthy condition.Will deffo buy again thank you 10/10”

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Posted 7 years ago

Our plant range will be growing considerably later this year but glad to hear the one you received was in great condition and you were pleased with our packing. Thank you :)

Posted 7 years ago

“Prompt dispatch worms arrived in good condition would recommend your service thank you”

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Posted 7 years ago

Thanks for your 5 star review Dawn! Hope to hear from you again soon. :)

Posted 7 years ago

“Top website and really good service and excellent products my corn snake loves his new home”

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Posted 7 years ago

I bet it does and it's always nice to see our customers taking up our recommendations and buying our starter kits! Thanks :)

Posted 7 years ago

“Purchased some live food. Had some problems but was dealt with very quickly and professionally by their excellent customer service team.”

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Posted 7 years ago

Oooops! Sorry about that Robert. Glad to hear that we sorted the issue out quickly and you could still give us that 5 star review! Thanks :)

Posted 7 years ago

“A**! Excellent service, great quality product and extra quick delivery! My go to supplier for my axolotl food”

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Posted 7 years ago

Hope to see you back soon Rachel and glad you had a great experience when shopping with us. Look out for our own Axolotl food being launched later this year. :)

Posted 7 years ago

“Fantastic service & a very fast delivery time A++++ thank you 🖒🖒🖒”

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Posted 7 years ago

Always nice to receive such positive feedback from our regular customers. Thank you :)

Posted 7 years ago

“Great service. Spiders arrived safely, well packaged and in great condition. I will definitely order again.”

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Posted 7 years ago

Excellent review, thank you. Great to see that you were happy with all the spiders we sent you. :)

Posted 7 years ago

“I was very satisfied with the care, condition and the well being of my order. To me, it shows that this company really cares for its animals, and I would definitely order from these again. Customer service was excellent. Emails were replied back asap, when I had problems or enquiries. So overall very pleased with choosing Exotic Pets to order my animals.”

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Posted 7 years ago

Wow... Great feedback, thank you! We are a team of animal lovers here at Exotic Pets and we do take pride in providing a great service to all of our customers. :)

Posted 7 years ago

“Very pleased with my order. Kept me up to date all the way through. Was very please with every item that was on my order. Very well packaged. Can't recommend them enough.”

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Posted 7 years ago

Great! We do our best to pack all our orders as well as we can. Glad to hear we're doing a good job! :)

Posted 7 years ago

“Really pleased with what i ordered! Will use this website again!!!”

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Posted 7 years ago

Thanks for the great review! We started out selling praying mantis many years ago and we're glad that your impressed with the one you purchased from us. We will look forward to your return! :)

Posted 7 years ago

“I ordered 2 giant millipedes which came promptly & in good condition”

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Posted 7 years ago

Thanks for the great review! We love our millipedes here at Exotic Pets and it's always great to receive feedback regarding the condition of our animals we send out to our customers.

Posted 7 years ago

“Delivery excellent came as and when supposed too. Very helpful and friendly staff, great value and expertise from exotic pets highly reccomend and will use again.”

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Posted 7 years ago

Thanks for sharing your recent experience with us Simon. You're satisfaction is our number one priority, so we're really pleased to hear that has gone so well and you'll be coming back to us in the future! :)

Posted 7 years ago

“All items were as expected posted very fast and the tank for my leopard geckos now looks amazing”

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Posted 7 years ago

That's great Brandon! Looking at what you bought I bet it does look fab too! Good job! :)

Posted 7 years ago

“Tarantula melted during transport and still survived. Very healthy and eating straight away. Great service.”

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Posted 7 years ago

Occasionally that does happen with young spiderlings but due to us packing them well it won't ordinarily effect them. I'm glad the little one settled in quickly! Thanks :)

Posted 7 years ago

“Outstanding... It was too cold to send live insects/kept up-to-date with shipping. Packaging was brilliant and everything arrived safe and well....”

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Posted 7 years ago

Very occasionally we do have to delay shipping due to adverse weather conditions but we always do our best to ensure our customers are well informed with what's going on and that they understand the necessity for us to do this! Thanks for the great feedback! :)

Posted 7 years ago

“Very pleased bought a curly hair tarantula spiderling, arrived well packed and alive will definitely use again :)”

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Posted 7 years ago

We love our tarantulas here at Exotic Pets. It's great to see one of our home bred animals going to a great home! Thanks :)

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews