Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

Write Your review

Tell us how Exotic-Pets.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery time & reasonable prices...will definitely use again”

Helpful Report

Posted 7 years ago

We do try and process and dispatch all orders as quickly as possible. Thank you for your comments. :)

Posted 7 years ago

“Excellent Service! really quick delivery Rose Hair has settled in quickly and is eating well.”

Helpful Report

Posted 7 years ago

Glad to hear the spider settled in quickly and thank you for leaving us a 5 star review. :)

Posted 7 years ago

“Very helpful advice and delivered on time with tarantula in perfect condition”

Helpful Report

Posted 7 years ago

Thanks for the great review. We do love our tarantulas here at Exotic Pets!

Posted 7 years ago

“Took a little while for out live food to arrive. But everything was sorted out very quickly! Packed safely and sturdy! Worms look healthy! very happy axie ! Thank you”

Helpful Report

Posted 7 years ago

Thanks for your review Kirstie. I can see from our notes that our live food order came in short from our supplier and delayed your order being dispatched by a day. This is quite unusual and I'm sure your next shopping experience with us, will be a 5 star one. :)

Posted 7 years ago

“Uv sun light didn't work . Everything else was perfect. Thanks”

Helpful Report

Posted 7 years ago

Thanks for your review. Hopefully you received the replacement bulb in good time and your next experience will be a 5 star one. :)

Posted 7 years ago

“I ordered a mantis and starter kit they came well packaged and fast. The mantis was obviously taken care of well as he was not stressed and ate the same day and is growing beautifully. I rang before ordering and was given helpful advice. I'm so happy with the site that I have ordered another. Very professional company.”

Helpful Report

Posted 7 years ago

Thanks for the great review Georgina and glad to hear that the mantis is doing well! :)

Posted 7 years ago

“Thank you for your quick delivery and service , ordered on 14/02/2017 evening and delivered 9am on the 16/02/2017, Living in northern Ireland some companies from the mainland think the delivery system is different, Its not we are still guaranteed next day delivery by the royal mail. What I ordered was exactly what was described and delivered, perfect. I will certainly be using you again. Thank you Jan Abbott”

Helpful Report

Posted 7 years ago

Thanks for a great 5 star review Jan. :)

Posted 7 years ago

“Animals arrived safely and in great condition. Overall I'm very pleased. However, the courier service was not great. Arrived late (6 hours after quoted delivery time) and did not let me check the condition of animals on arrival. A case of "here's your box, see ya". Other than the customer service, my experience was a good one!”

Helpful Report

Posted 7 years ago

It looks like our animal courier let us down a bit on this one Rob. We have fed this back to them and asked them to allow customers time to check their animals upon delivery. Thank you :)

Posted 7 years ago

“Very helpful and understanding. Quick orders. Would definitely recommend buying from them.”

Helpful Report

Posted 7 years ago

We do our best and thanks for the 5 star review. :)

Posted 7 years ago

“Excellent quality spiders all healthy all eating and arrived quickly and safely. First time we've purchased spiders online, we will definitely be returning.”

Helpful Report

Posted 7 years ago

Fantastic to receive such nice feedback. Hope to hear from you again soon. :)

Posted 7 years ago

“Arrived safely and within specified time limit. Happy with quality and service.”

Helpful Report

Posted 7 years ago

Your satisfaction is our priority, so thank you for leaving such great feedback! :)

Posted 7 years ago

“Very happy got a Royal python, tarantula and prey mantis from them everything healthy and doing well would defenetly recommend buying from exotic pets and communication before and after buying is great. Really friendly bunch”

Helpful Report

Posted 7 years ago

Thanks for the 5 star review and sharing your satisfaction on the animals you had received. Much appreciated. :)

Posted 7 years ago

“Best online shop for ordering reptiles”

Helpful Report

Posted 7 years ago

We've been doing this a long time Darian, so it's always really nice to get feedback such as this. Thanks :)

Posted 7 years ago

“Very happy with this fantastic shop ..So happy with the Xenopus frogs , which arrived in perfect condition , Ive been breeding these little dears for years , though had a twenty year gap !! , Great communication as well ...I expect quality from a company , but this company has surpassed what standards you would expect with flying colours ..i LOOK FORWARD TO PURCHASING MORE IN THE FUTURE ...PLEASE BUY WITH CONFIDENCE !!!”

Helpful Report

Posted 7 years ago

Such glowing feedback Simon. It's really nice to receive comments such as these! Thank you :)

Posted 7 years ago

“Good service .. great customer service .. I ordered live Stock very pleased with the product and good price .. definitely recommend to other customers..”

Helpful Report

Posted 7 years ago

Hope the spiderling is growing well and glad to hear your happy with the service you received. Thank you :)

Posted 7 years ago

“First time i have brought . And really pleased plant was packed very good in lovely healthy condition.Will deffo buy again thank you 10/10”

Helpful Report

Posted 7 years ago

Our plant range will be growing considerably later this year but glad to hear the one you received was in great condition and you were pleased with our packing. Thank you :)

Posted 7 years ago

“Prompt dispatch worms arrived in good condition would recommend your service thank you”

Helpful Report

Posted 7 years ago

Thanks for your 5 star review Dawn! Hope to hear from you again soon. :)

Posted 7 years ago

“Top website and really good service and excellent products my corn snake loves his new home”

Helpful Report

Posted 7 years ago

I bet it does and it's always nice to see our customers taking up our recommendations and buying our starter kits! Thanks :)

Posted 7 years ago

“Purchased some live food. Had some problems but was dealt with very quickly and professionally by their excellent customer service team.”

Helpful Report

Posted 7 years ago

Oooops! Sorry about that Robert. Glad to hear that we sorted the issue out quickly and you could still give us that 5 star review! Thanks :)

Posted 7 years ago

“A**! Excellent service, great quality product and extra quick delivery! My go to supplier for my axolotl food”

Helpful Report

Posted 7 years ago

Hope to see you back soon Rachel and glad you had a great experience when shopping with us. Look out for our own Axolotl food being launched later this year. :)

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews