Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website needs some work. Adding Instructions to starter kits would be useful. Overall, overpriced.”

Helpful Report

Posted 7 years ago

Thanks for the feedback. When you say the website needs some more work, can you let us know exactly it is your wanting to see? Our team work really hard on development on a weekly basis and we always welcome suggestions. Regarding the starter kits not having instructions. The vivarium, thermostat, lighting and heat equipment we supplied all have manufacturers instructions supplied with them? Beyond that, we could have offered assistance by email or over the phone if you had contacted us and let us know of any problems you were experiencing. If you'd like to discuss this matter further, please call Chris on 01246 568390.

Posted 7 years ago

“Plenty of choice to choose and quick to let you know of any problems with a quick service and delivery. Thank you”

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Posted 7 years ago

“It was easy to use the website and the range of stock is amazing”

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Posted 7 years ago

“Ordered crickets when they arrived. In a white bag I thought they would be in sealed containers. When I opened the bag half of the escaped will never you your company again”

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Posted 7 years ago

Thanks for your feedback. All bulk bags are supplied in hessian bags and this has been the industry standard for many years. We would advise all customers to empty the contents of bulk insects into a large container to avoid any accidental escapees. If you'd like to discuss this matter further, please call Chris on 01246 568390.

Posted 7 years ago

“Sling came very well packed and in good conditions. Very pleased”

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Posted 7 years ago

“Brilliant service and a couple of really happy healthy slings, will certainly be making more orders. Thank you”

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Posted 7 years ago

“Good products for good prices. Fast delivery and well packaged. Easy to use website and checkout process. Will definitely use again.”

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Posted 7 years ago

“Ordered a praying mantis with the starter kit and it all arrived on time nicely packaged and that mantis is happy and eating well.”

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Posted 7 years ago

“I was expecting a larger size mantis than what I received. It is tiny for such a large species of mantis. It is the smallest mantis I have in my collection but I suppose you get what you pay for. I'll stick to my usual supplier from now on. I thought that I would give EXOTIC PETS a try but I was disappointed with what I received.”

Helpful Report

Posted 7 years ago

Thanks for your feedback. I have tried to explain by email since you left your review, that you are comparing two completely different species and they are bound to be different sizes. Yes, it was a large species of mantis you purchased, however they are all clearly stated as 3rd instar nymphs, as you buy them on the website (which is past the fragile life stage). We shipped your order quickly and delivered exactly what you had ordered so I feel your review is a little unfair and not a true reflection of the service you recevied. If you would like to discuss this matter further, please contact Chris on 01246 568390.

Posted 7 years ago

“My baby mantis arrived very healthy, as did the bean weevils I ordered with him. Fast deliver, great communication - highly recommend”

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Posted 7 years ago

“A great sale, no complications an d good value for money. What more could you ask for !”

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Posted 7 years ago

“Always had the best service with exotic pets, but I'm only giving 4 out of 5 stars because I've been checking the site regularly for some scorpions and they're not being sold no more which sucks.”

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Posted 7 years ago

“Unbeatable customer service... no question to small, answered quickly and politely.. I couldn't recommend them enough! The scorpions are a good specimen too.. happy and healthy!”

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Posted 7 years ago

“Bought several tarantulas from here now, all arrived in perfect condition.”

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Posted 7 years ago

“Very good and quick delivery of the spiderlings. Very well packed. Excellent”

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Posted 7 years ago

“"Bought a hatchling corn snake and was very happy. She is exactly as shown in photo, healthy and well packed making sure air flow was right, a heat source was present for transport and a basic leaflet instructing me on her first steps into a new home. Definitely reccomend to anyone wanting to buying a pet, begginer or experienced. Thank you!"”

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Posted 7 years ago

“good on delivery :)”

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Posted 7 years ago

“Wonderful service and prompt delivery, only problem I had was I had to used a different email as the site had problems using my usual one but once I put the other email in all sorted. My orchid preying mantis is Such a beautiful creature thanks so much I've called her Bell.”

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Posted 7 years ago

“I am still waiting for my order to arrive two weeks after i placed my order, i received an email on Tuesday the 19th stating that my order had been dispatched, on Friday the 22nd i contacted you regarding my order not arriving and have not received a response from you. I won't be using you again nor will i recommend your company to anyone.”

Helpful Report

Posted 7 years ago

Thanks for leaving your review. We did try to contact you on multiple occasions by phone, email, and we never received a response. We tried to explain their was a delay with the frozen rats being dispatched, due to being out of stock of that particular size, and that we were awaiting a delivery from our supplier. As we didn't hear back from you, we dispatched these at the first available opportunity. If you'd like to discuss this matter further, please call Chris on 01246 568390.

Posted 7 years ago

“Lovely, healthy looking sling. Excellently packaged, arrived at 10:20 the next morning. Went straight into its new enclosure and ate that evening so not stressed out from the journey. Wouldn't hesitation to purchase from them again and recommend them to friends and family. Many thanks Paul.”

Helpful Report

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews