Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been buying tarantula's from exotic pets for the past three years and always been very happy and never disappointed with my orders. keep up the good work. Dave”

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Posted 7 years ago

“Delivery took longer than expected but crickets arrived well packaged and in excellent condition :-) will definatly use again”

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Posted 7 years ago

“First time ordering from Exotic-Pets.co.uk, good communication, order arrived quickly, no DOA, N. incei sling was bigger than expected, both slings were healthy and active when unpacked. Overall, very happy with my order.”

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Posted 7 years ago

“Delivery , packaging and correspondence all excellent”

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Posted 7 years ago

“This is a great website for exotic animals and is one of the only good/real one out there. My Tarantula came the day after ordering. Packed really well and safe. Really good pricing and has really good health. It would be nice if they had more varity in speices but overall, would definetly recommend to someone looking for an exotic animal.”

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Posted 7 years ago

“Fantastic great customer service and my little critters arrived safe. Thanks, I will be ordering again soon”

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Posted 7 years ago

“Received Fire Salamander, last week. Settling in. Very happy, will buy from them again..”

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Posted 7 years ago

“I purchased the curly wing flies and waited for 9 days and they didn't arrive. So I called and then they were sent again. In total it took 11 days until I finally could feed my pet mantis.”

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Posted 7 years ago

Thanks for leaving a review but as previously discussed, the original parcel was somehow lost by Royal Mail. This was clearly shown on the tracking information we provided and once we were made aware of the situation and you not receiving your order, we dispatched a replacement straight away. If you'd like to discuss this matter further, please call Chris on 01246 568390.

Posted 7 years ago

“Everything I have ever purchased from exotic pets has been top quality both livestock and accessories I purchased a ball python that never misses a feed I highly recommend exotic pets to both novice and experienced herpetologists.”

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Posted 7 years ago

“It was a lot easier to just click and receive than going all the way down to the shop and buying. The postage was just above the cost of the bus fares and so I didn't lose out much on that either. Very quick delivery and so everything was easier. Brenda Bailey.”

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Posted 7 years ago

“Very pleased, great service”

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Posted 7 years ago

“Very well paked thank you so much”

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Posted 7 years ago

“brilliant service brilliant spiders brilliant allround”

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Posted 7 years ago

“Thanks to the superb service and tons of brilliant advice from Exotic Pets UK, we have recently added a new family member: Camilla the chameleon! They have patiently and with absolute professional knowledge answered our millions of questions and concerns, not just before the big purchase but ever since then. They have been very flexible, caring and thoughtful! My daughter even had some extra surprises in the pack for her birthday! We haven't really met any services who would go this extra mile, so we feel extremely lucky and grateful having stumbled across and contacting them with our wish to have a pet chameleon! We highly recommend their service to everybody who is just about to add an exotic pet to their family or need a reliable, prompt and kind service for their existing one!”

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Posted 7 years ago

“The items were well packed and a speedy delivery.”

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Posted 7 years ago

“Arrived well packaged and in good condition.”

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Posted 7 years ago

“Order arrived on time and in good condition”

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Posted 7 years ago

“DID NOT DELIVER THE PRODUCT WHEN PROMISED”

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Posted 7 years ago

Thank you for leaving us a review and I am sorry that you feel your recent experience was not a positive one. From speaking to my colleague and looking at our records, I can see that you called us late on the Thursday afternoon to place your order over the phone. The item you wanted to order was not something we kept on site and it was explained at the time that we needed to get this in from one of our suppliers. During this discussion, we explained the time frame for delivery and that we wouldn’t receive the stock from our supplier until the Tuesday and that the order would then be delivered to you on the Wednesday. On the Monday, you called us asking where your order was, so clearly there had been a misunderstanding of when you were going to receive your order. If you feel our first explanation wasn’t clear enough, then we can only apologise. However, we did reiterate the time frame again to you on the Monday and offered to cancel and refund the order immediately if you wished. As you know, I have tried to call you today to discuss this matter in greater depth and support you as a customer, but I do feel that we weren’t given opportunity to explain our position. Despite this, I do hope you will return as a customer in the future and judge us more fairly, as I believe this was a simple misunderstanding. You can contact me anytime by calling 01246 568390 and asking for Chris.

Posted 7 years ago

“Chris and Karen are great team and always give excellent service, it is a pleasure to be one of their customers”

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Posted 7 years ago

“I buy everything from here :D usually it takes 2-3 days delivery but the last delivery took a little longer but its oke~”

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Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews