Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd time we have purchased faunariums from exotic pets. The items were ready for collection when promised and competitively priced and the staff are very friendly and helpful. Would definitely recommend.”

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Posted 3 years ago

“Couldn’t be happier absolutely over the moon services was amazing”

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Posted 3 years ago

“Beautiful mantis received healthy and great customer service in advance of delivery”

Exotic-Pets.co.uk 5 star review on 20th April 2021

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Posted 3 years ago

“I recently ordered a praying mantis. It arrived safely packed and is in good condition. I would highly recommend exotic pets”

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Posted 3 years ago

“Very good service and my stick insects came in great condition very happy”

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Posted 3 years ago

“Fantastic Customer Service and very professional help with all of questions and baby skink arrived safely and well looked after durning delivery and team helps even after purchase with questions or concerns about live animals”

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Posted 3 years ago

“Quick, efficient service, the tortoise loves it. Thank you. Well worth the money so he can sit and see what’s going on.”

Exotic-Pets.co.uk 5 star review on 13th April 2021

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Posted 3 years ago

“Excellent service, very fast. Perfect product for my needs”

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Posted 3 years ago

“Excellent sale as usual. I've had several pets and every time arrived in perfect health and on time. Great advice and great sellers,need to have pic of setup before they'll post.”

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Posted 3 years ago

“Excellent! Recently bought a San Luis Potosí King Snake and it was couriered super fast (within a week). Have had to wait a lot longer from elsewhere. Was contacted before despatch for evidence of set up which was fine and expected. All in all, very happy!”

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Posted 3 years ago

“Wicked online reptile shop staff friendly and helpful always have a good selection of animals been purchasing from this shop for years”

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Posted 3 years ago

“Quick dispatch and delivery!”

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Posted 3 years ago

“Ordered for the frist time got two Asian long tailed lizard they arrived so healthy well packed and am over the moon with them the customer service is amazing to i spoke to a guy called Aaron he made me feel so welcoming over the phone means a lot to me that as i suffer from bad anxiety so it made me feel so much better with everything you now have my royalty and will allways use your business thankyou so much”

Exotic-Pets.co.uk 5 star review on 31st March 2021

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Posted 3 years ago

“Very fast shipping and quality thanks”

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Posted 3 years ago

“Excellent service and great communications.”

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Posted 3 years ago

“Been using for years, great service!”

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Posted 3 years ago

“good service good price both arrived alive and have no sign of anything wrong with them will defo be using your service again”

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Posted 3 years ago

“Our cat loves them. She is feeding five kittens and these chicks give her all the nutrients she needs. I feel you need to advertise these for cats as well as reptiles.”

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Posted 3 years ago

“most of the products i recieved were good, apart from 2 faulty plants that were totaly different colour and shape from picture, now they refusing to send return labels to return get my refund. Surely they are responsible for paying return for faulty/wrong color products???”

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Posted 3 years ago

Hi Liza, Thank you for your review. As discussed in our emails in length. The products you received on your delivery were exactly the ones you ordered, they were not faulty or damaged in any way. I understand you wanted to return them, which is why I gladly accepted for you to return them within 30 days as long as they were new and unused. In this circumstance you were responsible for the cost of returning these items to us and not ourselves. This information can be found on our delivery and returns page. Best regards Chris

Posted 3 years ago

“Great customer service and a huge variety of everything and anything for your exotic taste. 💙Thank you 💙”

Exotic-Pets.co.uk 5 star review on 20th March 2021

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Posted 3 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews