Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very reliable company to order from as I have used them a lot and my order has been dispatched quickly”

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Posted 4 years ago

“Excellent customer service when I had a query about a product. Speedy delivery of well-priced, high quality accessories for my son's leopard gecko.”

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Posted 4 years ago

“Placed an order for the first time after finding Exotic Pets online, the invert I ordered came quickly,safely and most of all alive and well. I will definitely be using this company again in the future.”

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Posted 4 years ago

“Amazing staff! Very knowledgeable and willing to help, really do go above and beyond for their customers. Melissa was friendly and helpful as always. Thank you!”

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Posted 4 years ago

“Great product, thanks”

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Posted 4 years ago

“Quality goods and service was a+++”

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Posted 4 years ago

“I ordered a coir block which arrived promptly. I would use this company again.”

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Posted 4 years ago

“Waited longer than expected. One time got answer for my message, all other messages was ignored . Got terrarium with defects - the doors do not close well , a small piece is broken off on the door glass .”

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Posted 4 years ago

“Great service and super quick delivery thank you”

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Posted 4 years ago

“Best place to buy exotic pets from, not an issue at all with my Royal python, would highly recommend and have done to friends and family 100% fantastic customer service 100% fantastic reptile welfare”

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Posted 4 years ago

“Was shipped dead caliworms. Sent email saying they were doa and never heard back from them.”

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Posted 4 years ago

HI Carl I'm sorry your calci worms arrived perished and i can see that you did email on 01.07.2020 at 15:28. My colleague did actually reply back at 16:28 the same day offering a refund or credit for these, it is showing as opened but you may have missed this? If this is the case you're more than welcome to email or call us and we can sort this for you. Kind regards

Posted 4 years ago

“This is the first time I’ve bought an amphibian from Exotic Pets, and I’ll definitely be buying from them again. The service and advice from the staff was excellent and delivery was very fast. The thing I found really impressive was being asked, the day before delivery, how I was going to ‘house’ my newt and size of tank etc. I just wish more companies would ask their customers the same questions. I’ll definitely be recommending Exotic Pets.”

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Posted 4 years ago

“Brilliant service and what I purchased is in lovely healthy condition”

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Posted 4 years ago

“Excellent service will definitely buy again from you”

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Posted 4 years ago

“I’m sorry to have to give a poor review and maybe it’s down to CoVid issues, but I’m really not happy. I mistakenly ordered the wrong size. I immediately contacted them to get a returns code, because the website says you need one to make a return, and I’m still waiting.”

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Posted 4 years ago

Hello, I do apologise for the delayed reply to your email, we have been experiencing a high amount of emails at the moment and we are making our way through them all. I can see from the emails my colleague has been in touch to try and sort this for you and she has issued you with a returns code for the item to be sent back to us. The larger tank you require has also been added to the website for you. Kind regards

Posted 4 years ago

“I’m so impressed! Great price, prompt delivery, easy payment. Smashing it, guys!”

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Posted 4 years ago

“Item arrive next day brillant very pleased”

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Posted 4 years ago

“my son has wanted an african snail for such a long time. We ordered and his little snail arrived and set up with the kit which we also purchased. Excellent service. Well packaged.”

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Posted 4 years ago

“Excellent fast delivery”

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Posted 4 years ago

“Very help full willing to help”

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Posted 4 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews