Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful great delivery I have had two mantis and there great”

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Posted 6 years ago

“I recently ordered some items from Exotic Pets , delivery was very quick ... Very pleased”

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Posted 6 years ago

“Very good service will definitely be purchasing more animals from here in the future!”

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Posted 6 years ago

“Very good quality and fast delivery great service”

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Posted 6 years ago

“Great service, good home delivery. Box full of worms and locust.”

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Posted 6 years ago

“Amazing service, Quick Delivery 10/10!! Will definitely be ordering from here again!!”

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Posted 6 years ago

“Provided me with what I asked for and the animal arrived healthy and in a good container. Delivered it a few hours early and in healthy condition.”

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Posted 6 years ago

Hi Waide, I have spoken to my colleagues regarding this situation, my understanding is that we spoke to you prior to the shipping your order and it was made clear that we only had a couple left in stock and that we believed these to be male. You told us this was fine and that you wanted to go ahead with the order as normal. You then called the day you received the animal, asking what sex it was again. As a different person answered the phone, to who packed the order, we suggested that you send over some photographs by email so we could assist you with your enquiry. Having checked our records, it would appear that unfortunately you have never sent any photographs over. Please contact me on 01246 568390 so I can get this resolved for you. Thanks, Chris

Posted 6 years ago

“Customer service is fantastic, friendly people. Easy to use website. Delivery is prompt and great packaging. The only complaint I’d have is that the curly hair I ordered at 2-3cm was the smallest of the other three Ts I bought and they were sold as 1cm. Other than that, definitely shop here again.”

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Posted 6 years ago

“Great value for money, quick delivery, very happy with my order, would recommend”

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Posted 6 years ago

“We bought a Mexican red rump she was packaged well arrived safely and is now enjoying her new home excellent and fast delivery thanks again guys 👍🏻”

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Posted 6 years ago

“Good online pet supplies”

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Posted 6 years ago

“I ordered the smallest of frozen mice (about 2grams each, also called pinkies). The one’s I received were much bigger (about 10 grams each).”

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Posted 6 years ago

Hi Geoffrey, Thank you for leaving your recent review. You actually ordered (Mice: Small 10-Pack) and not pinkies. I can understand the confusion, as yes they are much bigger, but we did actually send you what you ordered. If you give us a call, we will happily ensure you order the right ones next time, for the animals you wish to feed. Best regards Chris

Posted 6 years ago

“It took a week for the items that I ordered to be delivered and when they actually got here 1 of the items was missing”

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Posted 6 years ago

Hi Thomas, I've just looked back at the order notes, It looks like one of the items was indeed out of stock, and we tried to call you with all available options. Unfortunately we couldn't get hold of you, so we took the decision to ship the remainder of your order and refund you for the missing item. Sorry for any inconvenience this may have caused. Best regards Chris

Posted 6 years ago

“Exotic-pets.co.uk has a great range of products and livestock at very good prices. All livestock is packaged very well for shipping. All my previous orders have been processed quickly and with the next day delivery service your new pet goes through minimum stress and you don’t have to wait days for your products to arrive.”

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Posted 6 years ago

“Will please came in a couple of days”

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Posted 6 years ago

“Hi thanks the two spiders arrived okay and are doing well thanks regards Graham”

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Posted 6 years ago

“Very good very helpful”

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Posted 6 years ago

“The item I ordered was out of stock with their suppliers (not stated anywhere) i waited a week, no delivery and only found out when I sent an email. The item was eventually dispatched about ten days after I ordered it”

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Posted 6 years ago

Hi Gareth, looking at our records, it does appear that we tried to contact you, unfortunately there was no response and our phone call was never returned. When you emailed us (several days later), we did reply to this in a timely manner and inform you of the current status of the order. This particular item had gone out of stock, both here and with our suppliers. However, they did have new stock arriving imminently and we dispatched the order as soon as possible. If you had contacted us back sooner, we could have looked at alternative products for you or simply cancelled and refunded the order. Apologies for any inconvenience this may have caused. Best regards Chris

Posted 6 years ago

“Great service and product, will defiantly be using exotic pets again :)”

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Posted 6 years ago

“Excellent quality and great customer service”

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Posted 6 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews