Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son is very happy with his praying mantis and very fast delivery thank you”

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Posted 6 years ago

“Overall really happy with the service, had a slight problem with the courier only delivering my animal and none of the equipment i ordered but this was sorted quickly and also was partly my own fault. The California Kingsnake i bought was in great condition and is settling in nicely, 5 stars from me and i would gladly buy from them again.”

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Posted 6 years ago

“I got my first snake from them and I had all the support I could ask for, mind you I was paranoid about it as well :)) I had the most fantastic experience, Karen is absolutely brilliant. Thank you exotic pets for my baby girl, Daenerys”

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Posted 6 years ago

“Love coming here to build my collection up there is good quality animals and if you have any problems or would like information they are very responsive I can’t recommend this company high enough 5*”

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Posted 6 years ago

“Very prompt and safe delivery. Easy to use webpage, will definitely be back to order more”

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Posted 6 years ago

“The communication from Exotic-Pets has been fantastic from start to finish My newt has settled nicely I’d just like to say thank you to them”

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Posted 6 years ago

“Gecko arrived in good condition”

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Posted 6 years ago

“Got Africa giant black millipede with tank & bedding. Cheap fast delivery.”

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Posted 6 years ago

“Really happy with my purchase, delivery was promt.”

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Posted 6 years ago

“Recently purchased a millipede from exotic pets and the process was very smooth, the millipede arrived in a couple of days happy and healthy. It's the biggest one I've seen before so I'm guessing fairly old although I didn't ask the age on purchase so my own fault.”

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Posted 6 years ago

“Excellent advice and service would highly recommend.”

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Posted 6 years ago

“Fast delivery of product, only reason I didn’t give a 5 star is because the packaging was rather large for the size of the item purchased.”

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Posted 6 years ago

Hi Rosie, Thanks for your feedback, I will pass your comments onto the team. So you know, we are very environmentally conscious here at Exotic Pets and use as many ECO packaging solutions as possible, Including the cardboard boxes we use and internal packaging. Best regards Chris

Posted 6 years ago

“Collected my baby beardie from the shop, very friendly and helpful, they brought a selection down so I could choose my own, all were nice healthy beardie's, gave me all the info I needed, after 2 days he settled in nicely, scoffing as many crickets as he can, feeding nicely on salads as well. I've had Alfie for a week now and I couldn't be more happy. Highly recommended and I will defiantly always use again.”

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Posted 6 years ago

“Absolutely perfect my cirtrus red beardie baby arrived with all toes and tail. Eating and pooping well grown a good inch in a week. Staff very helpful when called for reassurance on live delivery as first time. So so glad i got zeus from you guys the best birthday presant ever”

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Posted 6 years ago

“Rate you a three for 1 item being missing and can't remember if I had been refunded my money and another time I was missing another item but i was refunded for that.”

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Posted 6 years ago

Hi Jamie, Looking at our records, all of your items was shipped and received? Can you please contact me regarding this, so we can look into this further for you. Best regards Chris

Posted 6 years ago

“Cockroaches fantastic and the worms. But black crickets I'm not happy some are already dead. And other bugs are crawling around this could cause disease This is not good at all!”

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Posted 6 years ago

Hi Lucy, Looking through our records, it never looks like we received the pictures we requested from you? If you can send them over ASAP, we will happily get some replacements sent out to you. Best regards Chris

Posted 6 years ago

“Fantastic! The scolopendra has settled in and was in good condition andwell fed on receipt. Currently feeding well now! Speedy postage and excellent communication. Centipede very well packed (terrifying to unpack) and I take my hat off to you for getting that centipede into that pack in the first place!! Wouldn’t hesitate to recommend you and no doubt I will return to purchase amphibians soon. Thank you exotic pets! :)”

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Posted 6 years ago

“Two very healthy tarantulas fast delivery very happy with the service”

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Posted 6 years ago

“I bought 4 ghost mantises 1 will not eat but the rest are great”

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Posted 6 years ago

Hi Alex, It's likely one of the mantids was simply moulting. It will eat once it has done this. If you have any problems, please contact us for further advice. Thanks, Chris

Posted 6 years ago

“Great service and would highly recommend”

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Posted 6 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews