Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The GIANT Habba Hut which was described on the website stated dimensions of (51.4 x 52.1 x 32.4cm) but this is Incorrect. I received a habba hut which was labelled giant ok but the dimensions are actually half of that described on website. This is very misleading and I will not be using you again.”

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Posted 4 years ago

“Great service! Quick and easy!”

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Posted 4 years ago

“First order was okay. Second time used them, I was sent a totally Incorrect order of mainly mini mealworms, yet I had ordered Regular. The Staff at Exotic Pets.co.ukcould Not have been More Helpful !”

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Posted 4 years ago

“Thank you for a prompt service”

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Posted 4 years ago

“Very fast turnaround. Ordr teceived promptly snd well packaging. Can't fault the service”

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Posted 4 years ago

“Exotic Pets have been brilliant dealing with our order from being to end. They were able to get us what we needed during lock down and everything arrived on time and in great order. This was for a 11th Birthday present and we are first time Leopard Gecko owners. Karen has be brilliant with after care and she made time to talk to my son and answer his questions. Many Many thanks.”

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Posted 4 years ago

“The faunarium I ordered arrived in good time well packaged&I am very satisfied with the purchase+service as usual. Thank you.”

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Posted 4 years ago

“Received item, good service from exotic pets, shame about the quality of the vivarium, not really worth the money but that is not the fault of exotic pets, it is the company that makes them. Very happy to continue purchasing from exotic pets.”

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Posted 4 years ago

“Recieved everything I ordered in good condition the enclosure was in one piece thank goodness only problem is the bulbs I ordered were meant to be tropical species bulbs and I recieved desert bulbs so more powerful UV light than what the tropical bulbs put out, still if you live somewhere like I do on an island in scotland be prepared to pay the price of additional shipping costs. Great people to talk to on the phone kind and helpful. Took 3 weeks to get my order as it sat in awaiting despatch for a very long time and wasnt given any tracking or expected delivery dates when despatched. All that being said I'm still very happy with the service provided of good quality items that they stock especially during these hard times during lockdown they continue to operate implementing restrictions on only a few of their services. I'm just glad I could get my tarantula into its permanent home although dont know if heating cable works yet as still waiting for my thermostat to come home but least I can finally get the tarantula away from the developing mould for now but really need the thermostat, it's still snowing and below 0°C here the past couple weeks are colder and less humid than normal this time of year which means instead of 75-80% humidity its dropping to 40% or below which is not acceptable and I cant keep misting so regularly as that's what develops the mould so I really do need the thermostat and heat cable to work so I guess I'll have to continue waiting for it the longer I have to wait the more unhealthy my tarantula will get.”

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Posted 4 years ago

“Very pleased with product and prompt service”

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Posted 4 years ago

“Products arrived safe and sound, reasonably fast shipping even though there’s a full blown pandemic going on atm. Over all very happy”

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Posted 4 years ago

“So far everything came on time.”

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Posted 4 years ago

“Happy with my product the faunarium is perfect.”

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Posted 4 years ago

“Product was exactly as described & delivery quick. Website was easy to navigate to find what I wanted.”

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Posted 4 years ago

“So friendly and could not be more helpful Live food is fab Thankyou for all your help”

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Posted 4 years ago

“Very good customer service rang to inform me that they didn't have the specific item but had a similar one very good delivery service would definitely recommend to everyone”

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Posted 4 years ago

“The service I get from Exoticpets.co.uk is really good. I'm disabled and can't get into the shop but there products and animals are always good quality and there customer services are exceptional.”

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Posted 4 years ago

“Really high quality, well packaged and good communication. Excellent value for money and I plan to use you again for this.”

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Posted 4 years ago

“product is great and the speedy service second too none.thank you”

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Posted 4 years ago

“Excellent service. Fast delivery and well packed.”

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Posted 4 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews