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Exotic-Pets.co.uk Reviews

4.7 Rating 1,829 Reviews
93 %
of reviewers recommend Exotic-Pets.co.uk
4.7
Based on 1,829 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Exotic-Pets.co.uk Reviews
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Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous
Anonymous  // 01/01/2019
I ordered Xl black crickets they arrived in tip top condition will be ordering more
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Posted 4 years ago
Cages arrived on the day promised and were exactly as described. Very happy with service
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Posted 4 years ago
I bought the exotic pets Praying Mantis Starter Kit, along with a fruit-fly culture and some other small bits. Sadly my experience with my purchases as someone new to the hobby of mantis keeping has not been good. The company is currently experiencing an issue with their fruit-fly culture supplier, so when mine arrive they were moldy and mostly dead (only 8 adults left, no maggots etc). The decorations that I received in the starter kit were also lack-luster, as some of the sticks easily developed mold after a few days in a moist environment (mantises live in high humidity!) and there wasn't any leaves like the picture showed, as the kit was 90% moss - I ended up buying some extra bits for decoration from other sources, but I do keep in mind that this is a 3rd party made kit. Finally the spray bottle that is crucial for the care of mantises didn't work at all and was very cheap in design, it barely sprayed any water and after a lot of trying, only got leaked on where the water started coming through the handle. I also ordered some feeding tweezers which when arrive came in damaged packaging and the logo was rubbing off the handle as if it had already been used. Personally if I was purchasing for a beginner set up for mantises again, I'd buy the parts separately to have better control of their quality. The customer service in response to the fruit-fly situation was ok, they were polite and understanding however I did have to call as they took a long time to reply to emails, I did receive a refund though so they get an extra point for this, but I haven't even bothered with the rest of the issues as it was quite the hassle. Postage-wise the items took a while to be dispatched but I can't fault this due to the current situation, and was within the 4 days they guarantee. Overall my experience was ok, but not nearly as good as it could/should have been, the company has definitely been let down by 3rd party suppliers & product producers.
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Posted 4 years ago
The delivery of my bearded dragon scales and clippers was good but over a week later I am still awaiting the delivery of 4 boxes of locusts as someone forgot to put them in the box when shipping them out. A phone call on Tuesday and I am still waiting for them 3 days later.
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Posted 4 years ago
Very quick and easy service will definitely be using them again
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Posted 4 years ago
I ordered two Coco fibre bricks and a small cork bark. The delivery was quick and a reasonable price compared to other reptile stores. The Coco fibre bricks are doing fine, my only issue is with the cork bark. As it is in a humid vivarium it is often gets quite wet which has resulted in mold growing on it which I didn't expect from cork bark as my other pieces don't.
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Posted 4 years ago
the items I purchased were for a neighbour who needed these bulbs so I looked up internet and you seemed very helpful when I rang your office and the lady also very very helpful if req'd will use you again and recommend to others if req'd regards chris ferrier
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Posted 4 years ago
I bought some coco coir for my tortoise. It was good quality and arrived quickly.
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Posted 4 years ago
Brilliant will be seeing again
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Posted 4 years ago
Excellent service. Live insects arrived in perfect quality and very quickly. Will definitely be buying from again. Many thanks
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Posted 4 years ago
I ordered one small rabbit and one medium rabbit and I received one small and one large rabbit
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Posted 4 years ago
Perfect delivery time and perfect order .. more than I thought in the tubs . Definitely will be buying from exotic pets again. My main sourse for live food from now on. Recommended so much! 5*+
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Posted 4 years ago
Absolutely amazing service!!! The communication from the staff was incredible. Definitely be shopping again
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Posted 4 years ago
Great service, friendly and helpful staff. Delivery on time. And we love our new pet snake!
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Posted 4 years ago
Bought a female Yemen chameleon she is perfect, delivered and package perfectly. Only took her 20 minutes in her new unit before she was eating every bit of food she could find. Doing really well. Thanks. Exotic pet's.
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Posted 4 years ago
great service, order always on time and in good condition . RECOMMEND
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Posted 4 years ago
Very quick delivery of my live insects. Ordered crickets for Boris ( pet Spider).Great communication by email. Recommend to all, will use again Thank you Stay Safe. Have clicked on wrong button below saying was bot on time, this was NOT the case. Very quick delivery. Apologies for this mishap
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Posted 4 years ago
Product arrived in good condition though seemed to get stuck in the 'dispatch area' for a few days - but considering the current situation not really a problem. Would use again.
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Posted 4 years ago
Ordered medium and large cork bark tubes, medium peice was as expected. but whilst I appreciate no cork bark looks like the pictures, when I ordered a medium and large tube I at least expect the large tube to tube shaped rather than a stumpy piece with some tubes coming out of it. So I was a little disappointed seems that's what I needed specifically but they did chuck in a load of extra bit that I can always use on something else
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Posted 4 years ago
Delivery come on time which was great but the box was bettered and lucky it wasn’t raining or the items would if got wrecked but other than that they where fine just the packaging could be improved!
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Posted 4 years ago
Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews